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    Homesense

    3.0 (2 reviews)
    Open 9:30 am - 9:30 pm

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    6 months ago

    Went in to grab a few things while visiting family and got kicked out sheerly because of my race. Please reevaluate staff.

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    3 months ago

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    Serena & Lily Rehoboth Beach Outlet

    Serena & Lily Rehoboth Beach Outlet

    3.2(6 reviews)
    0.2 mi

    Love this store! Just bought a gorgeous chandelier for 1/3 the regular price. Everyone was so…read morehelpful. A weekly go- to.

    Worst customer service at Serena and Lily outlet in Rehoboth Beach. I went in specifically to buy a…read moreset of Queen size sheets. The sheets are in individual labeled bins. What I thought were sheets turned out to be a duvet cover. As soon as I realized the mistake I immediately went back to the store to make an exchange. I was met by the rudest sales person I have ever dealt with. I explained the situation and was told all sales are final. Lexi went on to lie and say she told me at checkout what I was purchasing stating it is their policy to do so. There were 2 of us checking out, my daughter in law and I both heard Lexi say "These are standard size pillow cases, are you aware of that?" To which we both replied yes. She never mentioned the duvet, had she done so we would have realized the error immediately. The duvet was in the bin labeled Queen size SHEETS. It was an honest mistake. I was not asking for a refund, just a simple exchange. I have been buying S&L since 2009 but am sad to say they lost a good customer. Will never shop at any Serena and Lily store/outlet/online again. I reached out to Manager and customer support with no luck. The lack of respect for loyal customers begins with their corporate team and ends with local store managers. Date of experience: June 05, 2025

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    Serena & Lily Rehoboth Beach Outlet
    Serena & Lily Rehoboth Beach Outlet - I wanted to buy the whole store! They have the most beautiful furniture.

    I wanted to buy the whole store! They have the most beautiful furniture.

    Serena & Lily Rehoboth Beach Outlet

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    Homesense - homedecor - Updated May 2026

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