Jeff was the lender on my first home loan. He was knowledgeable, patient, and thorough in helping…read moreme understand and work through all the options. He was on top of the process every step of the way and made the whole process feel like a breeze. I highly recommend working with him.

Jeff was the lender on my first home loan. He was proactive, thorough, and responsive. I greatly…read moreappreciated the level of detail he provided in his explanations and materials. He is generous with his time and a pleasure to work with. While our home purchase was in escrow, I was a victim of identity fraud which impacted my credit. Jeff worked with me to navigate that stressful circumstance to resolve it and find a viable path forward. We were able to complete the home purchase with our original loan terms in the end. I cannot recommend Jeff enough!

Please read the countless negative reviews on this platform about Directors Mortgage and their…read moreReward Program. I, along with my daughter and her husband and countless others, maybe hundreds and thousands in Oregon and Washington (and elsewhere), have been duped out of what is owed. After "investigating" this company, I believe their conduct is fraudulent and that they are engaging in unfair and deceptive business practices through their reward program. Just do the math-if my rewards over the length of the loan were 40 thousand dollars, and if 200 people had similar amounts, that is $8 million that they don't have to pay. I believe they don't have the money! It could be a PONZI scheme. Of course, they will tell you the Rewards Program is a separate entity. It may be legal, but that is going to be a weak defense, because if they benefit from the program, which they can't disclaim responsibility for when it fails! By the way, the Rewards Program is in the same building as Direct Mortgage's corporate office! Besides, all the Rewards Documents include the Director's Mortgage Logo! I requested this information over six weeks ago from Direct Reward Representative, Jennifer Easton, regarding the DR business entity, the jurisdiction in which the company is incorporated, and the name and contact details of their registered agent, and I have not heard anything to date! As others have mentioned, my loan was sold to a servicer within days of my loan closing. A company that has thousands of complaints! I encourage all people to file complaints with the appropriate state regulators: DFR Consumer Complaint Form (Oregon) Federal-Consumerfinance.org Oregon Attorney General's Office Do a review on Google as well! For some, if not all of you, complaints can be filed against Directors Mortgage and Direct Home Rewards! May the Force Be With You

I've never felt as scammed by a company as by the Direct home rewards program. Originally when we…read moresigned into our mortgage, we were told we would receive $88 per month as rewards credit as long as we used our direct account to pay the mortgage. It was easy enough to set up, so we did and it worked fine for a couple years. Then all of a sudden they changed systems. The account for the new system was a pain to make (I thought numerous times while making it that many people probably wouldn't jump through all these hoops to figure it out, and they likely managed to get out of paying a lot of people because you had to make a new account to keep receiving the rewards they originally promised.) Also, in order to continue receiving rewards in the new system you have to either make at least 10 debit card transactions from the account each month or maintain a balance of $5000. We just use the account to pay our mortgage. We don't have any interest in making it into an extra bank account for daily purchases, which would require continually funding it to be able to make debit card purchases. We also use a credit card for almost everything to maximize cash back rewards, so we would have to forego those rewards in order to purchase things on this program's debit card... and keeping track of making sure we do at least 10 transactions a month sounds like a giant pain. So we opted to put 5k in the account, but not everyone can swing that. Also it doesn't earn interest, so over the next 26 years, I will miss out on $8862 of interest that I could have earned in my 4% interest savings account. Nonetheless, the home rewards are a higher total amount, so it's better than not doing it, but it feels very unfair, when the original discount on our mortgage was offered with no requirements like this. We signed into a 30 year contract being told one thing, and then the rules changed.  And now, to top it off, the system is broken. It worked for a few months after the changeover, and I started receiving monthly rewards again. However, for the last three months, I was unable to deposit money into the account successfully. If I can't put money in, then I can't pay the mortgage from it while maintaining a 5k balance. I was using the same bank account to transfer from that I used successfully every previous month. Nothing changed. The deposit says confirmed when I submit it, but then it never goes through. Three months ago I tried twice and neither one worked, so the mortgage came out of the 5k that was in the account. I contacted customer service. They had me do a test $5 deposit and took the confirmation number to follow it and were "looking into it", but there has been no resolution in three months (the $5 also never materialized, like the others). Consequently, I have had to pay my mortgage directly from my other account (the same one, interestingly, that direct can't manage to get money from anymore). So now I have missed out on three months of my rewards, both because my balance is under 5k (and I have no ability to replenish the funds) and because I have been forced to pay the mortgage from a different account (since I cannot fund the Direct account). I truly think that they make things as difficult as possible to prevent having to pay people the rewards that they promised when they made our original mortgage deals. I reached out to check in, and they are "still working on it" three months later, and I'm supposed to just wait. I requested that I still receive the monthly rewards while they work on it, since the issue is on their end not mine, and of course I got no response. I can't imagine they are particularly motivated to solve the issue in a timely fashion, since doing so would require them to start paying me again. The longer they delay, the more money they save. This is ridiculous. I am not alone. I've seen many similar reviews and a few people wondering if anyone is organizing a lawsuit. I've never been even remotely interested in something like that before, but I would be interested in jumping in on one on this if anyone is organizing one! If you are, or if you have any more information, please contact me at kathryn.m.christensen@gmail.com.

I don't know where to begin to shower our praises for Trish Coy and her team (including Sydney and…read moreBrandi). We have bought and sold our house with Trish. After the initial purchase of our house 8 years ago, there was no question as to who we would turn to to manage the sale of the property. Eight years ago, the market was CRAZY with houses lasting only hours and going for outrageous amounts over asking. My husband and I came from So California (thus understanding the market) with the goal of finding a house that weekend. We actually DID find a house that checked all of the boxes. I said- Trish, make this happen. With a carefully crafted offer (not outrageous over asking) she landed the deal. Trish remained in contact over the 8 years with referrals for painters, flooring, and contractors. Now selling in a flat market, again, Trish to the rescue with strategies that landed us EIGHT offers within the first few days. She prepared spreadsheets and walked us through everything. I will not only miss Trish as an agent but feel I moved out of state from a friend. She is attentive, responsive and most importantly very transparent with all aspects of the options with the purchasing as well as sale of a property. We felt supported at all times. I cannot recommend Trish and her dedicated team enough.

The RAREnorthwest team are amazing! They made my first home search and purchase in Seattle a breeze…read morefrom start to finish. Rachel, Stella, and Brandi were attentive, responsive, and supportive throughout the entire process answering every question and keeping the process moving for a quick turn around. If you're looking to buy in the Seattle area, I can't recommend them enough!

Listen to Steve on the radio "Dori Monson Show" for years. Finally turned 62 to do a reverse…read moremortgage. Scheduled an interview with Steve. He asked me some personal questions and turned down my business. WOW........ WHAT AN HONEST MAN. Not to get into the fine details but he told me the reverse mortgage would not be right for my family. Like I said WOW. If in the future I have no choice but to do a reverse mortgage. Steve will get my business. Any seniors out there make sure you talk to Steve before signing anything.

I have just completed a refinance with Best Mortgage and they have been terrific. Having done this…read morewith other companies before, I had some first hand knowledge of how difficult doing a refi can be. I was pleasantly surprised at how good Best Mortgage was. From my first contact via their website through the signing all the documents, the process was so smooth. Cheryl and Nancy kept me informed with the process, they responded very quickly to any questions I had and seem genuinely interested in providing excellent customer service. I would highly recommend Best Mortgage for a VA loan and/or refi.

This is the 3rd home we have built and the worst finance company we have ever had the misfortune of…read morechoosing. From a "miscommunication" of the interest rate we would be paying at the start to a "oops, after you signed Freddie M made changes so we are changing your SIGNED contract". Seriously a dishonest and disgraceful company.

Rusty Haehl at Evergreen Home Loans is a phenomenal mortgage broker, and we highly recommend using…read morehim for any mortgage or refinance-related loans. He did a fantastic job communicating throughout the process, made sure things were moving as fast as possible, and answered any questions we had in a very timely manner. We initially were working with a different lender at a different brokerage who kept dropping the ball and eventually just started ignoring our emails. We reached out to Rusty to see if he might be a better lender to work with, and after our first introductory phone call it became clear that he actually cared about making sure our loan application went as smoothly as possible. Definitely plan on using his services again in the future and highly recommend you have a phone call with him to discuss any loan-related needs.

Sandi went above and beyond helping us find a house. We were relocating from Austin to Seattle and…read moreconsistently made time to accomodate us on our trips (some times last minute) to check out houses. Not only did she find us an amazing house, but was always on top of everything as we moved through the negotiation and closing process. She is a great communicator - you can always get a hold of her right away, which I value very much in a realtor - especially when moving across the country. Finally, she'll keep your best interests at the center of everything that she does - we ended up having to back out on the first house we put and offer in and she completely understood and backed us during that difficult decision. I would recommend Sandy to anyone looking for a house and we will surely be reaching out to her again in the future if we decide to move.

It's not often you come across such an excellent, professional and outstanding real estate team…read more Sandi's team delivered beyond our expectations. From start to finish, communication was top notch and the whole process was exceptionally smooth. Not only that, but it was also a very enjoyable process. We had our unit sold in no time. I'd recommend her team every time. AAAA+++++++

Take a shot I have for the loan officer, Cheryl She, this year, as an real estate agent, it…read moresupposed to be hard ! But Cheryl nailed it, 3/2/1buydown program has literally helped me closed 4 deals with 4 different clients Rate was able to be at 2.75% at first time, and they also offer rate Guarantee within the 3 years of rate buy down program. FOR THOSE WHO WANNA BUY AND DON NOT WANNA , try this mortgage group, esp Cheryl, she got 10 + years experience. top natch in Town

I loved working with Gwen!…read more She is a straight-shooter and very transparent in the whole lending process. She had to restructure my loan half way through because I could not qualify for a down payment program due to a job promotion that I got during the home purchasing process. She advised me how to best go about it, to still make sure we can close on the home. She was agile and very quick in resolving all the hurdles we faced with the underwriter, and I can tell you there were many because of my rare mix of W2 and 1099 jobs mixed with a large student loan. In my experience as a real estate agent myself, anyone can close a loan of a straight forward buyer, but many loans fail because the lenders cannot approve them. And Gwen excels at fixing impossible scenarios, and that's the person I wanted batting in my court when I went for a loan myself. I recommend her to all of my clients.

I have worked with Janelle twice: once when purchasing a few years ago and again when refinancing…read morethis year. Both times, Janelle has been great to work with. When I was in the market to buy a home, Janelle made my experience as a first time home buyer as smooth as possible. She worked closely with my realtor to get any documents needed for offers with a tight turnaround. This was around market peak, so the competition was fierce. It was good to never feel like my lender was slowing us down or dragging their feet. And when I wanted to refinance to put some extra money down and get a better interest rate, Janelle made the process a breeze. She also provided detailed explanations whenever I had a question. I was able to capitalize on the low interest rates no problem and now save hundreds a month. Janelle is my go-to. If you are looking for a lender, give her a call or send her a message.

Just... wow. Janelle, Alex, and the whole team at Evergreen were so awesome to work with for…read morefinancing our new home. They were always available, super responsive, and took the time to explain any silly detail that we asked about. They made a process that is often stressful extremely easy, and even fun. It's obvious that they are extremely good at what they do, love helping people, and genuinely care about their clients. I can't say enough good things about the Steinberg team!

My experience at Landover Morgage in Bellevue was horrific…read more This company made me cry. Unless you are a masochist, I'd go with a different firm. I cannot adequately express the exhaustion that this company caused me but after working with them, I understand completely why the real estate industry has such a bad reputation. Working with Landover was the worst customer service experience of my life. First, they left our application to the last minute so that any document that they realized they needed - at the last minute - became a hassle. This also meant that we had to extend our closing date. A second extension later, we still hadn't closed. At this point, we were exhausted and thought Landover didn't know how to do their job but still had some faith in the system. Then came the purely vindictive part at the very end of the process where Landover wasted an entire day figuring out how to make other people pay for the mistakes they had made. That day ended up costing us ANOTHER extension. In the mean time, they didn't return phone calls. They didn't work with speed to make sure we made it to escrow. The person we needed to speak with mysteriously "went home" at noon on a Thursday. They ignored us, on purpose. I don't understand how companies think they can treat a customer so poorly. Don't go to Landover.

I would never, ever recommend this company. They were hideously unprofessional and made the…read moreprocess of buying our first home unnecessarily stressful. We sent in paperwork and got everything taken care of from the beginning, then we went into several weeks of quiet. The week of escrow, our officer began to request information he ALREADY HAD and asked for details of things, such as work history, that he was well aware of. He obviously didn't have a file of information on us and just asked for the same information over and over. He didn't seem to understand that we work full time and couldn't drop things and respond when he needed something. I repeatedly forwarded emails to him I had already sent. We didn't close on time and up until the moment (seriously) that everything was completed, he continued to ask for tedious information and in one situation, he even intentionally reported inaccurate information which he told me was necessary to "make this happen". To top all of that crap off, he even encouraged us to repeatedly email and call our accountant for last minute information- while he also repeatedly contacted her (on a Friday afternoon). My beloved accountant nearly severed our business relationship as a result of being so irritated. The salt in the wound was when we signed our closing papers and our officer made a comment- while we were sitting right there!- that Landover would "immediately" sell our loan to Chase. I know that is typical practice, but it was said in a dismissive manner and made us feel even more dehumanized. It is thanks to our wonderful real estate agent and through our own stubborn perseverance that this actually went through, and only 3 days late. It was certainly no thanks to Landover Mortgage. I don't know what this officer's deal was, and I sincerely hope that other officers at Landover do not conduct themselves in this way. But he needs to get off the golf course and get some skills in staying organized and also in treating people with respect. It makes me sick that he probably made good money off of us when he did such an awful job.