Front office staff is so kind and welcoming! We got in right away without a wait and met the most…read moreamazing medical assistants. The doctors were very knowledgeable and helpful.

Dr. Leff lied right to my face and said he was going to do one thing and did the complete opposite…read more It makes it pretty hard to trust him to have my best interest in the course of treatment. His front office staff is difficult to deal with and not very helpful at times. Some of them can be VERY rude. I had a worker's comp situation a few years ago because I broke my foot at work. I had trouble getting a claim established and it took several months to get a claim number from my employer's worker's comp insurance carrier. I explained the situation with Cindy and she said I could run it through my health insurance and then if I got a worker's comp claim number they could reprocess it so that's what I did. When it came time to reprocess the claims, she was very rude and made it seem like it was a huge burden and clearly didn't want to allow me to reprocess the claims but that's the only way the worker's comp was going to pay for it. So I paid $95 on copays so they could get paid and so there weren't any delinquent bills. They reprocessed the claims and then only refunded me $30 of the $95 I paid, a year later. Fast forward a couple years, I need to see them related to the worker's comp claim again because my ankle is bothering me...and their office manager or whatever her title is, Stephanie Walker, calls me to tell me that they will be billing my health insurance and will refuse to reprocess the claims if I don't open the worker's comp claim before my appointment. Clearly she does not want to deal with worker's comp at all and sees me as a burden and not worth their office's time. That's the tone of voice she used with me. She made a comment that she would have to bill me as a new patient because I haven't been seen in 3 years. I asked for clarification on this because it seemed odd since i should be considered an established patient. She clearly did not feel that she had to explain this to me based on her tone of voice. She states that it's common practice everywhere not just their office to do that. I said that I've never run into that where they treat you as a new patient just because you haven't been there for a while. And she says "I didn't know you were a medical biller!" Like that is totally uncalled for, inappropriate and unprofessional. I was just asking if she could explain what she meant by her statement and why that was. They also stated that they will bill to my personal health insurance and will refuse to rebill to worker's comp. I'm having a hard time getting the claim reopened and they want documentation that my current situation is related to the initial injury. So there's no way around the doctor's office having to rebill to worker's comp if it's deemed related. Their unwillingness to help and the way they can't be bothered to do their jobs is unbelievable. Front office staff could use some lessons in customer service and bedside manner. The fact that the office staff is unwilling to work with you, makes it hard to find good enough reason to keep going to this place. It's not my fault I had a worker's comp claim. It's not my fault the timing didn't line up between getting a claim number and seeking help. Do you even care about your patients? Wtf? I'm just so floored by the attitude of the staff. I find it odd how Dr. Leff could let his office be run by such miserable, unfriendly, and unhelpful people but you know what they say... the fish rots at the head. It makes me want to find a new provider. I don't think I can keep going to a place that treats their patients like this. However, I feel as though I must go back since this issue is related to the first injury since they saw me the first time. I'm at a bit of a loss as to what to do. Come to think of it, I've had quite a number of problems with this place. From problems with the admins to numerous billing problems. And they have something against communicating by email. Well why do you have an email address, a contact form, and an online portal if you're not going to allow your patients to communicate with you through them? If you want to be treated like crap by the office staff and lied to by your doctor, you can go here. Otherwise, choose somewhere else. Oh and they told me they were discharging me from the practice after they got wind of this review. Rather than try to fix the problems and correct things and take it as an opportunity to improve... they tell you not to come back. I was already planning to change providers but it shows you just how much they care about their patients and making things right. What's the point of asking for reviews if you're only going to be ok with the positive ones? Take it as an opportunity to improve and make things right. I'd avoid going here if you can.

I searched through BCBS to find a Podiatrist who participated in my insurance plan so I could get…read moremy annual foot exam, then I spent an hour checking their backgrounds and reviews on the web. Finally, I made an appointment with Dr. Jennifer Gertesien, D.P.M. at Dr. Kane & Associates (AKA Westland Podiatry). Making the appointment was very easy and they were very flexible in scheduling around my work hours. Them morning I went in I had forgotten my insurance ID card, and the receptionist spent a good solid 1/2 hour on the phone tracking down the necessary information to get me in. That was truly above and beyond! I got into the office and had x-rays of my feet taken for a baseline (they were very good about explaining everything they were doing and why). Then I was given a foot "whirlpool bath", which was pretty enjoyable, and a technician even came around when it was over to dry off my feet for me. The Dr. reviewed the x-rays and examined my feet, giving me advice on care and cleaning up some of the callouses on my heel. I really like Dr. Gerteisen's "bedside manner " and the visit was a very informative. I'm looking forward to going back next year (nothing bad found wrong on this visit)!

I've been to two podiatrists, three wounds care doctors and numerous other doctors In the past two…read moreyears. None of then helped the wound on my foot. I started seeing Dr. Jennifer Gerteisen in October of 2024. As of November 2025 my foot is 99% healed. She tried other techniques that none of the others tried. I wish I wouldnt have wasted my time with them and had found her sooner! She is very kind and honest. I would recommend her to ANYONE with a foot issue. If you've been disappointed with a podiatrist in the past ,try seeing her, I doubt you'll be disappointed!

Good personnel and doctors. Do not have to wait long before going in the the exam room and the…read moredoctor comes in fairly quickly unless something arises, which cannot be helped. The doctor takes time to answer questions and concerns and offers treatment options for all your foot needs. Exam rooms are kept clean and tidy. The front desk is helpful and the waiting room is spacious, clean, and comfortable. This medical group is recommended.

Dr. Gilliate was very thorough to identify the source of the pain in my foot. She used two types…read moreof imaging, X-ray and MRI, to properly diagnose the problem. Now that we know what the problem is I am being referred to the surgeon. Everyone I have come in contact with at Shores Podiatry have all been professional and extremely nice and helpful. I whole heartedly recommend Shores Podiatry!

Gary M. Dr. Zada was very thorough, patient and explained my…read moremedical issues quite clearly. Offered different options for treatment. Did not hurry the examination and his demeanor eased the anxiety that can be associated with an office visit!

I had an allergic reaction to the injection he gave me in my heel. I called to ask for them to…read moreprovide me the ingredient panel so I could research each ingredient myself. They refused to provide it. The doctor told the receptionist to tell me, "there is no way you had a reaction."

Had a great experience with bunion surgery with Dr. Mozen. As an athlete, I needed a surgeon who…read moreunderstood the things I wanted to be able to do after recovery. Dr. Mozen is very knowledgable and explained the procedure throughly, allowed me to ask any questions and followed me through recovery. The quality of my life after the surgery has been A+, I am two years post op and have no pain, no fatigue in foot/leg that had surgery and fit back into my shoes properly. I am back all of my previous activities without pain or discomfort.

Dr. Mozen is a GREAT doctor! He cares about his patients and their care…read more My husband and I have been a patient of Dr. Mozen for over 20 years.

This facility is Top Notch is professionalism and service! I have been to various podiatry clinics…read moreand offices in the past. This one really stands out! Everyone I encountered here was very courteous, kind, and professional. Furthermore; they seemed to have a genuine concern for my particular situation and gave me peace of mind in handling my paperwork! Dr. Ronald P. Adelman, DPM was by far "The Best" Podiatrist I have ever met! The surgery I was so skeptical about was made into an easy choice once explained to me by Ron. Recovery is so far better than I expected and should enable me to return to work as expected! This guy really knows what he is doing because my friend and doctor Mark Petrous MD of Farmington Hills observed my foot afterwards as well. Mark said that my particular case was done with precision and Great Skillfulness! Kudos to everyone at IHA Podiatry at St. Joe's Plymouth and Most especially to Ronald P Adelman! I highly recommend him to Any and All people looking for a Great Podiatrist! Sincerely, Environmental Commissioner for Van Buren Twp. Ron Merritt MBA

Saw Dr. Borovoy, very professional, very careful, appropriately concerned and caring. He did…read moresomething that could have hurt a lot and it didn't. The staff also very courteous and professional, they remembered things from one appointment to the next. Felt more like a good M.D. office than a regular podiatrist office. Both doctor and staff answered questions and explained things well.

Dr Marc Borovey is an extremely brilliant Podietrist. As a health care professional I am very…read moreparticular in my personal assessment of MDs and other practitioners. Without reservation, I highly recommend this physician.

Had a great experience there got the answers I needed and the doctor was a nice down to earth guyread more

Located in an older building outside of the main area of downtown Royal Oak…read more Private parking lot in the read, entry in the front. Waiting area is also a sales display for shoes. The staff is nice and the doctor seems like a straight shooter, did not over sell me on what he thought I needed, and he explained in detail how to treat the area to help heal it and stop it from happening again.