We had an amazing experience buying our stand up freezer from Royston Scratched & Dent Appliances…read more Karie was very helpful showing my wife and I the options they had. We got a great deal and the customer service was great!

tried selling me a broken washer. Asked them if its been tested and when I used my hand to spin the…read moredrum it fell apart

Alan came out and was a very pleasant and professional young man. He was a star. He performed the…read morerepairs to our dryer and cleaned up after himself. He explained everything clearly and before any charges were agreed to, he told us the cost. All in all, definitely recommend this service provider and thank you.

Returning phone calls seems to be a Problem for these folks…read more Probably just have too much business to help us regular folk.

Called one day and told them we had to have an extension on our drain field. They came that day…read moreand started and finished the same day. A 150 ft drain field in a few hours. Friendly and Professional. And all costs were discussed and agreed on before hand! Highly Recommend

I called them to have someone come out because my two toilets would not flush and my kitchen sink…read morewouldn't drain properly. They were able to repair the issue however, I was told that I would not be charged for them snaking the drain. They had to turn the water off during the repair process and when they turned it back on, they proceeded to use the outside spigot to make sure the water was flowing. The spigot broke when they attempted to turn it on (the house is older but the spigot was working fine beforehand) and they had to replace it. I received the bill a week or so after they had been out and they had charged me for the spigot that they broke. I called the next day and explained that I had no problem paying for what they came out to do but I was not paying for the spigot they broke when it was working fine before. I didn't hear back for a month until I received another bill for the same amount and I called again explaining a second time that I was more than willing to pay for what I called them out to fix but that they broke the spigot and I wasn't paying for that. The lady in the office emailed me the next day and after some conversation back and forth, she sent me a revised bill. When I opened the attachment and saw the new amount I owed, it was more than the first bill. They had taken the spigot off and added snaking the drain when I was told they wouldn't charge me for that. I think that's ridiculous and I absolutely don't agree with paying for something they broke or something that they plainly told me I wouldn't be charged for!

Worked hard, explained well, and was honest n dependable. He paid attention to detail n problem…read moresolved well.

Been trying for 5 days to get a hold of this company. All I ever get is voice mail and no callback…read more They are an approved contractor for American Home shield. They dont even indentify themselves on their voicemail. What a joke, dont use these clowns.

They are the best! I spoke to a very pleasant and helpful lady on the phone this morning, and she…read morehad someone here within half an hour. Josh was the gentleman who helped us today, and he was great! He fixed our washer and also gave us some great tips for maintenance and cleaning tips for our washer and dishwasher. He was so friendly and helpful; I couldn't give him a higher review. We just moved in, and while I hope we launch need to call a repair man, I will be happy to call service Max again the next time we have any trouble. Thank you, Josh! We really appreciate your help.

Unfortunately I can't recommend this firm. I do not believe the lack of transparency in their…read morecommunication regarding parts availability (I am carefully selecting my choice of words) and I am totally disappointed with what I consider to be unsatisfactory customer service. My refrigerator was not repaired and my dryer part was not ordered as they told me it was unavailable. I expressed my concerns to the company. My view is they got paid, moved on to another service call opportunity (with a new fee) and I have the impression "they don't care about customers." I don't consider the employee I talked with on the phone as professional... look at the photo of a "piece of tape which was the repair of a dryer button." Question...would you be satisfied? I was told they could not get the part (Kenmore Dryer) because it was unavailable. They advertise on the Internet as working on the Kenmore brand. I contacted two places which had the part in stock. I could write more (especially about the washing machine) but decide for yourself whether to use the company. I learned a $187 lesson...