Craig's email manner is impeccable. He is thoughtful and courteous and always answers promptly. So when he suggested a builder, I assumed all would go well. But, four months after 'completion' and having paid thousands of pounds for a new bathroom, we're left with a faulty toilet flush mechanism (about half the time it won't stop flushing) and a dial-up bath plug that won't dial up when the bath is full without considerable effort. So, I'm disappointed. read more