The customer service at the front desk is lacking. Seemed like they were irritated by simple…read morequestions about products.

If I had to redo this experience, I would not choose this company. Communication was terrible, and…read morethey couldn't even provide the install dates I initially requested. Nathalie needs to improve her communication. However, the contractor they used did a great job with the installation. My experience is detailed below: I initially wanted my floors installed the week of June 16th, which was communicated during contract negotiations and agreed upon. After the deposit was paid, I was informed that they had to move us up to the week of June 2nd due to another installation. If we didn't accept that date, we would have had to wait until July. On the day the materials were delivered, we were not informed that they needed to be placed inside the house rather than in the garage, which caused issues due to other circumstances. On installation day, communication between the supplier, Floors Unlimited, and myself was terrible, resulting in an unnecessary argument. Lastly, regarding the final payment, Rebecca stated she would send the aftercare paperwork and invoice by mail. It has been two weeks, and I still have not received them. Receiving mail from a company less than 20 miles away should not take two weeks.

Richard took care of our carpets as promised. Showed up early for appointment and performed work…read moreat the price he quoted. Keeping his contact information for future needs.

Personable service, arrived on time, did a thorough job on our upholstery and charged a fair price…read more Absolutely first class- highly recommended.

Great timely service! Cleaned a large sectional that took a lot of time. The cleaner had…read moremalfunction of equipment 1/2 thru job but he was able to repair and come back to finish cleaning job late afternoon/ early evening. Very happy with results!

They cleaned three carpeted bedrooms and a chair and ottoman. On time, professional, excellent job,…read morefair price. Very happy!

First time using Cheap Charlies Flooring. It was an amazing wonderful experience. Both Carla and…read moreRoss were incredibly helpful in providing important information to make the best decision for our flooring needs. Their willingness to provide samples to take to our home to see how they would look in our home was exactly what we needed to make the best decision for us. They were very patient and understanding in meeting our needs and answering questions. They provided the best value for the flooring we were seeking. Finally their installer T.N.T. Floor Covering Installers (Tommy) was above and beyond expectations in installing our flooring. Tommy comes in with a large team that professionally removed our previous flooring, move furniture and beautifully installed the new flooring. Not to mention they were one of the most courteous group of individuals we have ever had do work for us. I strongly recommend both of these for your flooring needs!

We bought a new build home in Onslow County, NC. The Builder uses Cheap Charlies for their flooring…read moreneeds. We had a major issue with our LVP flooring because it was installed without a moisture barrier on the concrete slab. The floor began lifting within 1 year of us Closing on the house. We contacted Cheap Charlies with our issue. The only solution was to replace the entire 1st level floor. We also have steps leading to a room above our garage (FROG) with the same LVP flooring, however, the sub floor is wood which did not cause the LVP to fail. The Flooring manufacturer of the floor discontinued our exact floor. We and Cheap Charlies tried to match the original floor from another Manufacturer because our furniture, rugs, lamps, and other accessories were complimentary to the flooring (not a neutral color or pattern). We exhausted all options without success. We then decided, with Cheap Charlies help, to choose a neutral color and pattern LVP from the same original manufacturer. That left us with the stairs and FROG not being damaged and different flooring. We had been in the newly built home for less than 1.5 years, so two different floors were not acceptable to us. Cheap Charlies installed the newly chosen floor throughout our home, including the steps and FROG, with no upgrade or additional charge for the new floor. The installation team was courteous, professional, detailed and quick. We became friendly with the Family that owns and runs Cheap Charlies as they are truly good honest people. My wife and I would highly recommend Cheap Charlies for any new or replacement floor.

it smells, bathrooms were not fit for humans, aisles are blocked with merch and trash, zero help…read moreemployees, check dates on any food item and expect to spend a day checking out

All shopping experiences in store have been comfortable; and the majority of the staff has been…read morefriendly and helpful.

A small fire in a bedroom and guests coming soon left us pretty sure we wouldn't be able to get new…read morecarpet in time. The folks at Carpet One were great. They got the carpet in in record time and juggled their installer's schedule, so the room looked great just in time. A couple of months later one seam began to show. It was only a short seam in an out of the way spot, so we didn't really care, but Carpet One insisted on sending the installer back to redo the seam. Great people to do business with. In fact we were just there today to pick out some tile for a new kitchen backsplash.

Our floors were done by Carpet One, very professional and always responsive. No glitches, and they…read morealways return calls.

Expectations well exceeded!!!! Very professional…read moreorganization. From the store staff to the installers, everyone was top notch. The LVP was a great value. Much better price and service than was offered by the big box store. My wife loves the new floor. We are very happy with the service, value and quality of the flooring. I highly recommend Full Service flooring for all of your flooring needs. They went above and beyond what was expected.. I just can't say enough about the service we received. Five Stars +++++++

From the owner: The Tyson Family has been in the flooring business for over 20 years. We started a carpet cleaning…read morebusiness in the mid-90's which was part of the Chem-Dry franchise. In the late 90's we started selling and installing carpet. We only had three carpet deck boards in the back of the carpet cleaning van. But the flooring store idea was born. In the late 90's we started selling and installing carpet. We only had three carpet deck boards in the back of the carpet cleaning van. But the flooring store idea was born. We quickly expanded our operation from one store-front to all four and took over the whole building. In 2010, we sold our carpet and rug cleaning business to our employees and expanded our flooring operations. In the same year, we joined Abbey Carpet & Floor (from Naples, Florida) and opened a second location on Firetower Road: Abbey Full Service Flooring. 2014 saw continued growth as we moved to our new location in Ange Plaza in Winterville - Full Service Flooring.

We just had our new carpeting installed by Dan from Liberty Carpet in New Bern, NC. Dan did an…read moreexcellent job and is a master at his trade. Purchasing the carpet from Karen was also a great experience. Karen helped educate us and select exactly what we wanted. This was a higher quality carpet and a bit pricey but was the best price in town. Additionally, Liberty is a small business which keeps the dollars in our community. We highly recommend them. Rob & Kim Lavallee

We love the friendly staff and relaxed atmosphere at Liberty Carpet. When we bought our home we…read moreneeded to install some 'temporary' carpeting before doing a major renovation. Liberty helped us out while other companies ignored us knowing they were not getting a big sale! We are going with Liberty when we finish our renovations.

Spot Check came out to clean the carpets at my father's house. These are 27 year old carpets and I…read morehonestly did not have high expectations, so I was incredibly pleased to see how great they looked when he was done! I live in another state and it gives me immense comfort to know that there is someone I trust who can do this service for my dad. Jerry was incredibly knowledgeable, patient, thorough, and just an all-around nice guy. My dad, who has high standards, even remarked how hard a worker that Jerry is and said that this was the best job that anyone had ever done.

Jerry did a great job! He arrived right on time, inspected the carpets, and gave us a quick…read morecarpet-cleaning education. He stuck to his initial estimate, and threw a few things in for free. He was friendly, courteous, and efficient. We highly recommend him.