I recently aquired a new vehicle from Dunlop Ford and due to a misunderstanding on my part the…read morevehicle did not have some of the options I was looking for. The salesman Jesse Nordin and the sales manager Ryan Couture took immediate action to help correct the situation and the process was smooth and efficient. I am now driving the vehicle that fully meets my expectations and Jesse and Ryan were extremely helpful to assist me in correcting what essentially was a situation of my own making. Thank you and a big shout out to these guys for going over and above to truly get me satisfied. I would highly recommend anybody looking for a new vehicle to give this dealership an opprtunity for them to show you what customer service is really about. Looking after the customer!! Thank you Dunlop Ford

Purchased a new car in August 2018. It went back 3 months later for repairs. we have been taking it…read moreback every 3 months with a misfire problem. Dunlop staff tell me its repaired but return 3 months later with the same Misfire. this goes on for a couple of years. After telling them I don't want it back unless they repair it they find out the block is leaking coolant into the block and change the block. 3 months later it misfired again. They then said it was the wiring harness on the ignition. 3 months later it misfired. then they said they don't know what's wrong and cant fix it. Ford Canada said the same. I wrote to the owner of Dunlop who came up with a solution to put a monitor device in the car to detect the problem. This monitoring device failed also. After about 6 months it finally recorded the problem. They brought it in and changed out the fuel injector. First trip on the highway it misfired twice with smoke out the exhaust. Only if I knew how back their customer service was and that they didn't stand behind the products they sold I would never have bought a car from them.

My purchase was a 2024 new PHEV Sportage. As background I have been driving Hybrid vehicles since…read more2007. My last was a Kia Optima which was a fantastic car and I could get as many as 1200 km's out of a tank of fuel. In buying the PHEV my rationale was to do my around town errands using the plug in fuel source. Then gas and hybrid on longer trips. The first month I had the vehicle this worked to plan. Filled the car once in a month. Now 17 months later it has gone major league downhill. I first reported the charging / hybrid problems 17 months ago. 1.) Electric and gas were running at the same time and I was depleting mileage on both. No one can tell me why and no one can tell me how this is fuel efficient. 2.) On a long drive to Calgary for example, my hybrid will only engage on a downhill. Never on a flat surface. If it does engage the maximum number of supplemental kilometers I can achieve is 2. No one can tell me why the hybrid will not kick in and nobody can tell me why the mileage is so putrid. 3.) When the car is running on fuel, the hybrid system never charges. The charging batteries never gets above 2. On my Optima, all the batteries would charge and then I would get 10 - 30 km's of supplemental range. Nobody can tell me why this system will not charge? Kiara is my service advisor and I know she has been doing as much as she can to get answers. On November 5th, I met with the service manager and the sales manager to discuss the problems. They committed to investigate what the options were and they would get back to me. On December 5th I went into the dealership to find out what was going on and low and behold the service manager had been fired the day before and the sales manager was nowhere to be found. No one ever got back to me. On December 22nd I took the car in at 7:30am for a 2 day assessment involving the Kia National service centre. I was given a loaner without a charger. This loaner was replaced by another vehicle which was filthy dirty along with torn paper floor mats etc. On the 22nd I worked with a different service advisor because Kiara was on vacation. He said he would keep me updated. In the afternoon of the 23rd I dropped into the dealership because I heard nothing. Coincidently, the tech was on the phone to the service centre. Elham the service advisor said they will be a while. I booked an interim appointment for the 29th. So, I took my car home with his promise he would call me on Christmas Eve morning to let me know what the go forward plan is and determine whether the appointment on the 29th was needed. I waited and waited. No call came on the 24th. When I went in on the 29th Elham was there to take my car in. I asked him why he did not call. His reply and I quote, " I had too many things to do." In my world of customer service, if I had a customer with an unresolved 17 month problem, they would be at the top of my list to call to keep them happy. So, I waited for my car and a little while later Kiara came back in. She said take your car I will get a plan together and get back to me by no later than the afternoon of the next day. As it happens, on the afternoon of the next day, I was running errands right near the dealership so I dropped in. She had no answers. It seems there is little cooperation. I suggested maybe it was time to involve the GM, Mr. Nasir Balkhy. He did not show his face. He got the parts fellow to come and talk to me. Dan was very good. He listened. He understood and he is going to try and get some things done to correct this issue. However Mr. Balky, if I were in your shoes with the opportunity to listen to a customer's 17 month non resolved problem I would be running down the stairs to listen to this customer and try and help in any way I could. This is your business. Your livelihood. Your staff would have appreciated your help in trying to resolve this issue or at the very least put a plan together. Because of your choice and I repeat your choice not to take 5 minutes and come to speak with me, you have abandoned me as a customer and your staff who are trying to do their best to help me. You can speak to anyone I have worked with at your dealership. I have been patient. Polite. Doing what they have asked me try. In no way have I been rude or ignorant. If you had of taken the time, this would be a different review. I have worked for 30 years at your level. Always and always, customers of my business were the first priority. How do you expect to have your customers be repeat customers with service like this? Back to the Sales Manager Brennen Strasser. On the 22nd we chatted about new vehicle opportunities. He said he would get back to me. I stood right in front of him in the dealership yesterday and he did not acknowledge me or even greet me.... but you know the answer, he still has not gotten back to me. This is a difficult situation. I understand. But to not get back to me for the second time is inexcusable as a manager of the organization. not over..

I just got charged $47.92 labour to replace an air filter that literally takes 2 minutes if you…read moretake your time and drag it out. Never take anything here for service unless it's covered by warranty. I certainly won't!!! I hope it was worth the $47.92 to lose all of my future business.

Consistently bad. Poor communication, unfair prices and service technicians who are clueless. They…read moreclearly only care about selling vehicles and not about service. If it weren't for the manufacturer's warranty, we would never go back.

Bought my B4000 from Milestone a few years back. They were awesome! I received warm, personal…read moreservice, and a steal of a deal. I loved this place so much that I brought them in a pumpkin cheesecake to thank them! My truck is still going strong. Will go back to Milestone if/when I need another vehicle.

I was looking at a new jeep, and Jory was so knowledgable and easy to communicate with. He answered…read moreall of my questions, and was very patient in the process. I will definitely be coming to him for my next vehicle purchase in the near future. Thanks Jory!

Gary Teruya the Collision Centre Manager is Great. Had a few issues from previous front end damage…read morethat was not done properly and Gary made things perfect. Great team and I will definitely be going back. My 96 Ram Diesel I purchased there is getting pretty tired and that will be the first place I will go looking for a replacement! Ed Yalowega

I bought a new (2020) Honda Sport. Sales department very friendly and professional. Christie was an…read moreexcellent sales person and knew the product well. I would buy from her again..

The most irresponsible, unfair, and mean people!! They charged me for $2400 and I left my car with…read morea serious safety issue! so I had to pay another $1000 in 2 months to fix it AGAIN! I called them and they didn't take any responsibility and said that I can take my complaint to the court! After months, when a friend of mine who works in another dealership left them a bad review because of what they did to me, they reached out to her office phone and told her that they wanna talk to me now.. So I met the general manager, and he said "that's a shame, but our mechanic forgot to do an inspection!!(well.. thank you! because I originally took my car there for the inspection!!!); He said he accepts that they made a mistake, but he is not sorry about that because it's a human error and everyone can make it!!!!". When I asked what if I died on a highway because of your "human error"? he answered """""""""well.. that's life!!!!"""""""""". At the end he offered $300 cash and in return, wanted me no

On a road trip with major oil leak and these guys got us is in ASAP. Very helpful and friendly…read moreservice. Down 4L due to faulty gasket on filter that was put in day before at a independent lube place. Got us on the road in under 30 min. These guys get my business on my next truck purchases. Thank you Davis team GMC !

Brought my Yukon Denali in as the rear climate control wasn't working properly. Took it there 3…read moredifferent times before they got one that worked in it and in the process punched a hole in my dash and scratched the trim up bad that they removed. The general manager refused to replace the damaged parts. Horrible service department.

Subaru Lethbridge has such a good service department. They are actually there to help their…read morecustomers. Subaru Calgary could learn a thing or two from them.

I asked Trent to order a set of RA flaps and it was supposed to be arrived in 1.5w. I've waited for…read moreone month but no response so I gave up waiting and had it installed in our local shop. I sent a courtesy email to let Trent know it. Trent then quickly emailed me back and apologized for their failures to notify me the arrival of the flaps and wished me enjoy the flaps. I admired his honesty and the way that he handled with mistakes by apologizing for it to his clients first, which is very rare in the vehicle business lately, at least not the ones I experiences in my Calgary. I then emailed him to see whether he still had the set he ordered for me and if yes, I would like to buy that set as well as a holiday gift for my friend in bc. We quickly got the business done and I got the flaps next day. It was exactly what I expected. A brand new RA flaps in an unopened pack, which will be a good surprise gift for my friend. Sometimes things happen unexpectedly anyway. The way we handle with what happens decides who we really are. To be a hero or a rat, it is all about the choice in our heart. What Trent has inside his heart makes him the bright future of this country. I respect this young man. With his honesty and good heart, customers could always do business with him without worries, as all the unexpected things will be resolved properly and transparently. I highly recommend this young man to anyone who are looking for honest people to do business.

They break AMVIC rules and add extra fees on top of the price and sneak warranties or products into…read morethe payment quote, hoping you won't notice or do the math. When you look at the paperwork afterward, you might find $6,000+ added to the bill of sale. The finance manager doesn't disclose these details goes over things very quickly and lies through their teeth. If you complain too much GM will come in and be extremely rude to you. It feels really shady--don't trust the overly positive Google reviews. Check out what people are saying on Reddit, Yelp, and DealerRater instead. Also, look up Landsberg Auto Group and read about their practices for yourself.

I bought a Mitsubishi Mirage from lethbridge Mitsubishi back in nov 2023 first thing is i went to…read morejiffy lube and got my oil change and as soon as they open the engine coolant it stunk really bad and was filthy and the next thing is when I first bought the car i noticed a chip in the windshield so I called them and ask if they would replace the the windshield they told me they only do that if it need it so I assumed they at lea fix the chip so it would not spread but they did not even do that so if you are looking for a vehicle do not go to lethbridge Mitsubishi unless you want to get ripped off and take advantage of