We've worked with Shannon and her amazing team for many years! Her genuine honest customer service…read moreis the superior! No BS, she clearly explains options, rates and helps you plan ahead. Her assistant Lindsay is easy and wonderful to work with. She did all the financial processing and kept me informed. I highly recommend Shannon and her team if you ever need home mortgage services.

They were so professional and caring! Very helpful and easy to work with! Totally would recommend…read moreto anyone that needs a trustworthy team!

I appreciate the staff here. It's so much more than a bank.... Well it's a credit Union. They are…read morehelpful and personable. I don't fell rushed and are actually heard. Adria is amazing!!

The teller was absolutely the worst one that I have been serviced by. First she calls out for the…read morenext member then she completely ignored me while she worked on her computer. After a few minutes she tells me she'll be right with me. Then when I told her my account number, I told her old yeah? And she says yeah. All orher tellers from the other branches just laugh with me but not this one. Then I told her I wanted to withdraw $200 from my checking account, one big bill, 50 $1 bills and the rest in $5. When she counted the money in two batches, the bills were all over the counter, and she just left it there for me to pick up the mess. I will avoid this branch in the future unless I absolutely have to use it and hope I don't get this teller again. I know it's hard to find workers but this one leaves a bad taste in your mouth.

I have honestly not been using Yelp recently other than as a quick google source to see rates for…read morecheck up of the expected quality I am about to receive. Nevertheless, today after receiving an open arms, welcoming introduction to the meeting in this supposed to be quick get-to-know-each-other kind of relaxed meeting, I got to meet the legendary Jodie (and Geoff). I say legendary as I was seriously perplexed in all the positive analysis developed just from quick, focused, and efficient $$$ Jodie was able to jot down and calculate. Although I already have a house, I really feel like just a peon on this chess board of life. Thats why I do not see it anywhere close to the end of my story. I am currently 33 and genuinely not a subject matter expert in anything with mortgage, Jodie was able to translate my sloppy knowledge about mortgage processes and flip it into something I can easily understand. Likewise, she also provided me with not only one view, but actually a few different visions, but again this time with the realistic and workable matching information to my actual life/scenario rather than the poor information I sourced just from google ‍. The whole reason I took a few mins to seriously sit down and write this Yelp review was to display the equal level of respect Jodie and Geoff represented. They immediately displayed advanced subject matter expertise and soaring intellectual knowledge about the whole finance mortgage obstacles, and seriously held that standard throughout the meeting and the exact way all the way through the meeting and when we all parted ways. Seriously in the 1-2 hr meeting today, I went in there confident, but afterwards, the awe-inspired vibes and reality reassurance they both provided me gave me one of the best feelings/highs I've had in a very long time. Although I just met them, without Judie or Geoff needing to ask me to recommend them to others, I would in a heart beat share the knowledge they gave me and their contacts now to anyone who needs assistance with mortgage as I want all my friends, family or just anyone I know to surround themselves with the highest levels of respect and treatment as this will lead anybody trying to provide for their family the best they truly can do and show for their hard earned money. Respect and appreciation is all over this review but again from the bottom of my heart, my family thanks and appreciate this. Thank you.

We met Jodie through Team Lally, and I must say--it was an emotional journey, but overall, we're…read moreincredibly happy and grateful for the service we received. We worked closely with Jodie, Anna, Lisa, Kasie, and Jeannie throughout the entire process. They were all extremely knowledgeable, helpful, and dedicated--putting in long days and late nights to make sure everything went smoothly. While there were some stressful moments (through no fault of theirs), they guided us through every step and made sure we got exactly what we needed. We asked for so many estimates and had so many questions--and they handled it all like pros, never missing a beat. Thanks to their hard work, we were able to get to closing much faster than expected. Their attention to detail and commitment gave us complete confidence that not only would the job get done--but it would be done right. And that peace of mind means everything. I highly recommend Pacific Rim Mortgage to anyone and everyone. I would absolutely work with them again!

Busy, busy, busy! They open at 9 AM and the lines start at…read more8:30 AM. Lines for bank tellers, business ops, and even the drive-thru ATMs. Always efficient and quick though. Lots of long time staff who know what to do. Parking is tight but never impossible. Might have to walk an extra minute or two. Otherwise this location services its purpose in the busy Pearl City, Aiea area.

Getting ready to gather one of the most important things we need before taking off the island -…read moreCASH! We are just around the corner to get our Covid-19 swab test and luckily this ASB location is just across to where we are. Favorably convenient, so we decided to just get in this location since we are kind'a runnin' out of time. The guard outside didn't greet us but the staff inside happily greeted us. The woman who accommodate us is so friendly but not genuinely friendly. But what's important is that she was able to help us and help us figure out the things that we are concerned of. We leave the place satisfied and happy as the transaction we did here went according to our plan. Mahalo for the helpful service to the staff that helped us. Mahalo for reading & happy juandering fellow yeeps!

Best credit union i know of. I feel so comfortable with all the ladies that work there!! They got…read moreit all, even a coin machine. Free for members, and a low fee for non members.

Free calendar at Waimalu Shopping Plaza…read more.. Every year, I enjoy getting the annual wall calendar from Aloha Pacific Federal Credit Union. Members submit photos to the contest and the best photos are published in the calendar. It's really cool to see local talent from amateur photographers in our 50th State! Note: I'm a member here because I used to work for The City and County of Honolulu. My coworker said that it's better to have more Credit Union accounts and compare interest rates, benefits, etc. Since I was in the area, I went to this branch of Aloha Pacific FCU. It had free shared parking and great air conditioning! The interior was bright and clean with cute Christmas decorations. Unlike the main branch where members speak to tellers via phone - and place ID, checks, cash, and other documents into a tube to send upstairs, this Waimalu branch has face-to-face transactions. I like it better! When it was my turn, I stepped up and asked for a calendar. I was asked how many? Ooh! I got two - one for my kitchen and one for my bathroom... Haha! I never know what day it is! Anyway, I'm glad that I went to the Waimalu Branch of Aloha Pacific FCU. I had gone to the main branch a couple of weeks ago, but the calendars hadn't arrived yet. I wanted to go early before they ran out!

We were first referred to Tristan back in 2022 when we began our journey of purchasing another home…read morehere in Hawaii. Life happened and our plans were put on hold, but he was never forgotten! Fast forward, we decided it was time to start our home-buying journey again, and thankfully, he still had the same number! We gave him a call, and just like that, we were able to rekindle our home-buying journey. Tristan and Cara were both absolutely wonderful to work with, knowledgeable, responsive, patient (sooo many documents LOL), and made the lending process feel so much easier. We truly appreciated their help and guidance throughout the process and are so grateful they were part of our journey to finally getting the keys to our next home! Thank you both for everything! We look forward to working with you again in the future and would absolutely recommend them to anyone looking for a great lending team!

Jessica was outstanding!! Very responsive & jumped into every roadblock that was presented.read more

Do NOT use Premier Mortgage Resources. They will sell your loan immediately probably to PennyMac…read moreLoan Services one of the worst mortgage loan holders. PennyMac has some of the worst reviews particularly in regards to customer service in the nation. Premier sent documents to me with the wrong name. Premier sent me correspondence that was intended for other clients with their personal information. Premier sent correspondence to the wrong address. I will have to refinance costing several thousands of dollars to put my loan in the hands of a reputable mortgage loan company where I can expect adequate customer service and attention.

I just got off of a phone call with Wells Fargo. Their customer service is awful and their patience…read moreis nonexistent. I deliberately got hung up on and when I called back asking to speak to the representative who was supposed to be helping me, he had little to no means in aiding me further. He rudely hung up again. His name was Ean Johnson.

Glen in home loans ruined my relationship with Wells Fargo. No call back. No follow up. No emails…read more No text. I will never use them again. NO REFI. NO LOAN. Multiple attempts to contact. It seemed they were just interested in getting their money no matter if it would benefit the borrower. Not the kind of business I want to deal with. I don't think it's because I don't have money or a bad credit score which makes it all the more frustrating. If they even sat me down to say that I couldn't get a loan that would have been 150% better then absolutely no contact at all. Is it personal? I have no idea. I wouldnt think so from all the literature and Christmas cards that were sent over the years. Anyway, NEVER AGAIN WELLS FARGO.