I rented a unit for my daughter on December 24th. While going over the contract in a effort to get me to sign for 3 months, I was told "if it is only like 2 days into the next month, let us know ahead of time. We will work with you , we aren't like those other guys". My daughter found another place to live. I tried several times to reach the manager to give him plenty of advance notice. My emails were returned " undeliverable". After trying for 3 days to get my emails to go through from 2 different accounts, I called the manager. His response was " no one else is having trouble and I can't discuss right now". Finally I got email back from him confirming he got the email even though I still got a message saying " undeliverable". (BTW, this was still within the 10 days required prior to vacating) We vacated the unit on 1/26 before 12:00. I again sent several emails with messages saying " undeliverable" . He finally called me today saying he will reimburse me $37.50. When I questioned his language on the first day, he denied saying what he said. He also said the system would not allow him " to refund me more.
Also, the unit was full of leaves and spiderwebs the day I took it over. I would not recommend using Homebase storage. There are many other places in town to give business to, so please take my advice and save your money. Do not use Homebase storage.. read more