Thank you always there when we need you Doctors Urgent care the best in Colerain Your Health is…read moretheir concern

The overall visit was great! Just the fact that after I did a urine sample I was never called back…read moreabout my results. I had to call multiple times to hear that there was something wrong and I did need a prescription. I was in a lot of pain waiting to hear back and I could've gotten the prescription sooner had they called me. I tried calling to find out what kind of infection I had but they never responded to my voicemail and I called multiple times and nobody picked up.

We waited too long in the waiting room. My grandson got a nail in his foot and needed a tetanus…read moreshot and maybe cleaned out. We were the second patient in the waiting room but the very last one called back for treatment. I won't be returning to Good Samaritan Hospital!!!!!

I came here for help with my stint in my kidney from surgery 5 days ago and I have never, ever been…read morehelped so quickly and treated so well. I wish I would have gotten the doctors name. He was an Indian man I believe. I wish I would have came here before I went to Christ ER for my kidney stones

The care along with the clean facility makes this the best place for healthcare on the west side!read more

Employees work on commission and bill you for appointments they were not prepared for and require a…read more2nd appointment for the same thing and charge you for both.

This is a teaching hospital. That is something that you should be aware of and look up. The staff…read moreare spread pretty thin. Some of the nurses are burnt out. The phone system is difficult. The social workers are spread very thin and not the best... There are staff that care trying to help. This hospital offers specially medical care that may not be available at other hospitals. My comments here are my personal opinion based on family member visits to this location. Be aware that hospitals are for profit. If you have good insurance they take note of that. The doctors will help if you can get a hold of one... You must visit you relative often and discuss care with the staff. You must discuss discharge paperwork in advance or it will not get done... The food on the floors for patients is just ok... Cafeteria food is a little better. Bring food for your relative if not on a special diet... The more you get involved the better the outcome here...

Grandmother went into the ER for a stroke. She got one single meal from the hospital over a stay of…read more5 days. We sat on the line for food for 45 minutes to no response, just to get told they changed the meal plan that day and nothing could be done. Even after that day she received no food from the hospital, we had to bring in food every time (just to get questioned). She passed her swallow test a half dozen times and still wasn't allowed solid food except for the first day when they gave her a full breakfast. Asked important questions many times (like if we can sit her up and feed her) to be told "we'll be back in a bit" and the nurse never came back. Multiple times my grandma herself, still recovering from a stroke, had to tell the nurses what the doctors said, which would clearly tell you nobody has any idea what's going on at this hospital. They botched her spinal tap and left her in agonizing pain for hours overnight and we had to call the nurses more than once to ask for painkillers. We got almost no updates about any step of her care and I had to ask her multiple times for basic information that should be provided to a family. A nurse also gave her a shot in the wrong place (her arm instead of her stomach) which left the specialist team appalled, and her arm almost unusable. On the last day, the nurse giving her a stroke exam literally threw her limbs around, violently tugging on the arm that she said was in pain repeatedly. At the same time she was nearly yelling at my grandmother to relax her arms which she was unable to do. This went on for 15 minutes. This is all not even mentioning the many times we were lied to or given otherwise incorrect information. If someone goes here and are not completely lucid and able to advocate for themselves firmly, the medical team will do what they want and leave them in pain without any assistance for hours. The nurses are usually pretty nice, but so understaffed that they repeatedly forget or omit basic care and comfort. As mentioned, we were told multiple times we'd get updates on what we can and cannot do, just for the nurses to not return. The only real compassion came from medical students. Lastly, visiting in the ER is hit or miss. Sometimes you'll be let back in 5 minutes if you have already entered, other times you'll wait upwards of 2 hours. Third day I was let in in under 10 minutes. I went out for coffee after a half hour and had my visitor badge still on. I went to get let back in and had to wait 2 hours just to "confirm with the nurse". All of that is not to mention the abusive and inhumane treatment of people begging for help in the ER lobby I saw. A man doubled over in pain sitting in a chair, unable to talk, had to be noticed by the police manning the metal detector and put in a wheelchair by them instead of the actual medical personnel. As expected, as soon as they got him over to help the nurse began interrogating him for his name rather than assessing his condition while he was nearly falling out of the chair and only able to grunt, while grasping his stomach tightly and struggling to breathe normally. All of this is specific to the ER, so you must keep that in mind. In all honesty if you have a serious medical emergency, you'd probably be better off staying home and booking an appointment for your regular doctor than going to UC health's "emergency" room.

I really am surprised this little gem has not been reviewed. I was having trouble getting in to my…read moreregular dr but did not want to pay the excessive copays associated with the er or urgent care. Since they bill as an office visit, you don't have to worry about those extra fees. Both the nurse and dr were really helpful and understanding with very pleasant bedside manners. I was able to get in and out quickly and pick up my prescription at the same time (as it is located inside Kroger).

They are great very nice lady's !!! They care about you and how you are feeling !!! Please go there…read more!!!

My name is Ronell Smith on 6/20 around 9 something I walked into colerain south carefirst urgent i…read morewanted to be seen because I was having trouble breathing The staff there was amazing I had to get there names Front Desk Andrea got me checked in and was polite Medical Assistance Krystal took great care of me she greeting me when she came in my room she was polite and had manners she took my vitals and she kept me updated on what the next step would be she let me know that she was doing a breathing treatment she made sure she explain what to do and she wore gloves when hooking the machine up which was a plus for me because that something I had to put in my mouth to breath in she's very precessional I would come back to urgent and I would love for Krystal to be my Medical Assistance I love her energy and how she care for patients after the treatment the provider came in Shimmaine the NP came in my room she talked to me and explain what she will be sending over to the pharmacy them she said Krystal will be back in to show me how to hook the breathing machine up when I'm home One thing I loved about Krystal showing me was that she showed me how to do it than took it apart and had me put it together which I wish all people did it like that it's one thing to have someone show you but when they show you and have you do it so they make sure you know how is what matter krystal goes over and beyond to make sure patients are well taken care of and even when sick they comfortable and feeling better when leaving The staff for that day was amazing they have been the best staff I worked with since I been coming to urgent care Their have been other good staff but the grew today was the best keep up the amazing work you guys shows that the patients matter I left feel much better and happy with now having a breathing machine and know how to work it

My wife and I were turned away from this urgent care because the receptionist said she "didn't know…read morehow to enter credit card numbers" and then proceeded to tell us that she wanted to help but that she also sent away the last people because she didn't know how to enter a credit card. It would've been nice if she was more kind and maybe went to go ask someone that had a clue what was going on. Skip this Urgent care and find a better one.