l0/l0 It's never good to be in the hospital. This was not a bad place to stay. Professional staff…read moreand care is l00%. - Kennedy Gbenedio

Grandmother went into the ER for a stroke. She got one single meal from the hospital over a stay of…read more5 days. We sat on the line for food for 45 minutes to no response, just to get told they changed the meal plan that day and nothing could be done. Even after that day she received no food from the hospital, we had to bring in food every time (just to get questioned). She passed her swallow test a half dozen times and still wasn't allowed solid food except for the first day when they gave her a full breakfast. Asked important questions many times (like if we can sit her up and feed her) to be told "we'll be back in a bit" and the nurse never came back. Multiple times my grandma herself, still recovering from a stroke, had to tell the nurses what the doctors said, which would clearly tell you nobody has any idea what's going on at this hospital. They botched her spinal tap and left her in agonizing pain for hours overnight and we had to call the nurses more than once to ask for painkillers. We got almost no updates about any step of her care and I had to ask her multiple times for basic information that should be provided to a family. A nurse also gave her a shot in the wrong place (her arm instead of her stomach) which left the specialist team appalled, and her arm almost unusable. On the last day, the nurse giving her a stroke exam literally threw her limbs around, violently tugging on the arm that she said was in pain repeatedly. At the same time she was nearly yelling at my grandmother to relax her arms which she was unable to do. This went on for 15 minutes. This is all not even mentioning the many times we were lied to or given otherwise incorrect information. If someone goes here and are not completely lucid and able to advocate for themselves firmly, the medical team will do what they want and leave them in pain without any assistance for hours. The nurses are usually pretty nice, but so understaffed that they repeatedly forget or omit basic care and comfort. As mentioned, we were told multiple times we'd get updates on what we can and cannot do, just for the nurses to not return. The only real compassion came from medical students. Lastly, visiting in the ER is hit or miss. Sometimes you'll be let back in 5 minutes if you have already entered, other times you'll wait upwards of 2 hours. Third day I was let in in under 10 minutes. I went out for coffee after a half hour and had my visitor badge still on. I went to get let back in and had to wait 2 hours just to "confirm with the nurse". All of that is not to mention the abusive and inhumane treatment of people begging for help in the ER lobby I saw. A man doubled over in pain sitting in a chair, unable to talk, had to be noticed by the police manning the metal detector and put in a wheelchair by them instead of the actual medical personnel. As expected, as soon as they got him over to help the nurse began interrogating him for his name rather than assessing his condition while he was nearly falling out of the chair and only able to grunt, while grasping his stomach tightly and struggling to breathe normally. All of this is specific to the ER, so you must keep that in mind. In all honesty if you have a serious medical emergency, you'd probably be better off staying home and booking an appointment for your regular doctor than going to UC health's "emergency" room.

Had to visit this center today. Look, I know that nobody wants to talk about having a colonoscopy,…read morebut most people get these after a certain age. Everybody there was very professional, friendly and answered any and every question. I like the way they warm their blankets for you while you are waiting for the procedure. Was a little worried as when we got there the entire waiting room was almost filled. I arrived at 9 am per schedule, and they called me back at 9:05 which pleased me. Nobody wants to be made to wait for something that isn't altogether a pleasant thing to think about. I would come back again when the need arises.

Horrible my sister had an IV in her arm and did the doctor even take it out. They literally just…read moreleft her sitting there in a wheelchair with horrible pain.

Needed to get stitches and I wanted to avoid a long wait so I went to Mercy today and had an…read moreexcellent experience! I was seen promptly and all the drs, nurses, staff were very kind and friendly. I received great care in about half the time!

1-Star Review Title: Corporate Dictators, Not Caregivers ​If…read moreyou want a healthcare provider that treats you like an individual human being, listens to your concerns, or collaborates on your care, stay far away from this office. ​I am a long-term patient who has successfully managed my blood pressure with Lisinopril for 30 years without issue. During my recent visit, I requested to temporarily delay elective, routine baseline labs because I am currently making major, successful lifestyle modifications and want my body to settle into its new baseline first. ​Instead of treating me like an adult or working with me on a reasonable timeline, the nurse practitioner became instantly militant, combative, and completely shut down the conversation. She refused to let me speak or explain my health timeline, and immediately resorted to coercion--threatening to completely withhold my critical maintenance blood pressure medication unless I complied with their demands right then and there. I had to demand a manager just to secure a basic 30-day refill so I wouldn't go cold turkey. ​When I escalated this to the practice manager, expecting professional oversight, he doubled down on the same rigid, "check-the-box" corporate bureaucracy. They made it completely clear: their mandatory quotas and insurance-driven protocols matter more to them than patient autonomy, dignity, or safety. ​This is not a patient-friendly clinic; it is a corporate medical factory in bed with the insurance companies to maximize lab fees. They don't listen, they don't collaborate, and they will gladly withhold your maintenance heart medication to force you into compliance. Save your time and your money, and find a real doctor who respects your rights as a patient.

Rude staff. Nothing Christian like about some of them. They lie just to save their own selves even…read morewhen they were proven wrong specially HR. Waste of time. And would not attempt to go here or work here again.

Poor customer service only highlights questionable medical services. First off, this is my…read moreexperience and your experience may be different. For your sake, I hope so. Ever show up to an appointment 10 minutes early and get a lecture about being late? That's how my experience began. Then, after collecting my information I am told they won't see me because my secondary insurance is Caresourse and I have to pay out of pocket. Okay, how much? Doesn't matter, we only take payment, no insurance for what I needed. Again, how much? We won't see you. You mean you refuse to see me? Isn't that against the law? We're private, we don't have to follow the rules. Hmmm. Can I talk to the practice manager? Sure. Person, looking very sloppy for a medical professional comes out and continues with the company line. Never seen a business that won't take money. Anyway, ask for practice manager's name, crickets. Ask for name and number of overall manager, given no name but general number. Ask for name again, get name, maybe - when I called they never heard of person- then get called asshole behind my back. I guess there's a reason corporate never heard of this person. Maybe they don't exist. Not sure I'd trust these folks to apply a bandaid if this is their idea of quality patent care.

They screwed up my lab work and refuse to make it right. My lab work was canceled because the…read moreNurse Practitioner used the wrong codes. Now I'm two days sicker and all they will do is offer to do more lab work and make me wait another two days. If all you want is a strep or Covid or flu test you might be ok going here because they do those in house, but for anything more complicated do not trust your health to this place.

Urgent Care/ Medical Center: I had to come here to get a Physical and Drug Screening. Let's just…read moresay it's your usual LONG ASS wait... you can't schedule an appointment ( i tried) you just have come in and hope for the best. I later found out that if you have a physical you should emphasize it so that they don't have 2 back to back... Long story short i got in at 1:45 and didn't leave until 4:30!! I started the main paperwork about 10min in and I believe I didn't get my turn until 3-3:30ish. So it was a long and boring wait... Only advise is that if you have to come here A) call and let them know if you have a physical, B) Eat or bring snacks if it doesn't interfere with your tests, C) Plan on being here for a couple of hours!! the only reason they get 2 stars instead of 1 is because the staff was friendly and sympathetic to the fact that I had to be at an appointment at 4:30 or else I would have given them a 1 for taking so damn long and because the Dr. on staff was a challenged... not only did he jam the scope in my ear and not apologize but he made me wait 15 extra minutes to tell me what I had already suggested.... Grr Thanks Tim and lovely pregnant lady, whose name tag i did not catch!

This place is a scam for DOT physicals. My husband received extremely high BP readings which were…read morenot consistent with his MD's office. This occurred over several visits, (all covered by his employer) which ultimately resulted in the revoking of his medical card. After changing jobs and having the DOT physical done as self-pay, his BP was suddenly well within normal limits and a 1 year card granted. Had they not had such erroneous BP readings on the initial visit a standard 2 year card would have been issued. A total SCAM!

Third floor of the Barrett Center. Two unprofessional receptionist that are african american women…read moresits and gossips about patients behind the desk. Speaks loudly, no repspect for hippa. But called me angry because I addressed my experience. Whoever the manly PCA they sent should've stayed in the back as her presence wasn't needed and could've caused a situation they weren't prepared to handle.

I have been a patient here since 2019, and familiar with the doctor and nurse and the receptionist…read morefor scheduling purpose. The service is always good, and anytime, you have questions or need rescheduling your appointment, you can always call and solve your problem, which is very good. Compare with Shanghai, the hospital there is so busy, and you really won't be able to talk to your doctor or nurse on anything on the phone except you go to the hospital. What i don't like is every time i went there, it's a long waiting. Sometime i could wait for two hours for my appointment. I guess I'm an easy patient, never use more than 30 mins of the doc time. But i guess the nurse could schedule the appointment base on patient, some patient require more time, then give them more time. Just don't schedule everyone at 30 mins interval. My doctor has been disappear for almost a year now, i have been seeing the nurse practitioner two times this year, finally this time i get the new doctor! She seems nice. But i still hope my original doctor could recover soon!