I'm honestly not quite sure why all these reviews are so negative about this complex. I saw one of…read morethe posts mentioned that it is under new management? Regardless, I have had no issues or complaints about the complex. Things I have enjoyed: 1) Great price, low electric bills, free hi-speed internet, and free cable (which I never used) 2) There is always lots of parking, and if it gets full for some reason, you can park along the street. In another comment, someone said that you get in trouble if you do that? I have never seen someone get in trouble and there are cars parked along the street everyday. Again, maybe new management? 3) Very friendly staff and quick maintenance. A shelf was coming loose in the closet and maintenance came out the same day. 4) Hardwood floors are great because you never have to worry about carpet stains, and it's super easy to clean. 5) There is a dog park on site (if you have a pet or want to pet other people's dogs -- they're all super friendly) 6) Laundry facility onsite, and I believe there is a nice gym (although I have never used it) 7) Really close to grocery stores and shopping. Everything I need is within 1 mile. Negative: 1) Sometimes you can hear the neighbor talking when they have people over, but I can't name an apartment complex where this isn't an issue. Overall, if you are a student, and want to get off campus where it is more quiet, this is a great place to live. It's like a 5 minute drive to campus which is great for sleeping into as long as possible.

I've been reading the reviews and wow...they certainly are interesting…read more I lived there 31 years ago when I worked at WCIL radio, so I guess this may not count since they've probably been sold a couple of times. At the time I was paying about $225 to $250 for my duration. I have to admit the one bedroom I had ugly wood paneling, so it appears they have improved the decor and the rent does not seem to have increased to an insulting degree. I never had any maintenance issues, so I didn't have to deal with that. However, I was irritated that I gave them a key for emergencies which meant everything was an emergency. Letting the bug guy in. Putting packages inside the door. Whatever. I worked at night, so I didn't appreciate someone roaming around while I snoozed. After my wife moved in we didn't have any problems with parking. The only BIG problem was a couple who were on Section 8 downstairs. A former boyfriend of the woman came over to start a fight and after a few minutes of arguing, "Bang, bang, bang." Gunfire and three holes through the glass door going outside. I can only say that management got them out within 24 hours. I hope everyone else can have better experiences than what I'm reading. Hey, it was never a high end place, but it got me through a few single years.

signs everywhere, and so is the trash…read more. he cleans out these houses, and leaves the junk everywhere. tried to call but the mailbox is full. come clean up your mess.

I have lived in my unit about 3 years and I love it! The staff have been great. Keith usually…read moredoes repairs in my unit and it's always done professionally. ​They're good people and it has been nice renting with them. Kim M

This place has a bad reputation for slow/completely ignored maintenance issues. While I agree that…read moreit can sometimes take a few phonecalls to get what you need fixed, the guys are super sweet and friendly. I do wish they would knock at least 2 times and wait a little longer before keying in. Sometimes I'd be in bed/in the bathroom and after one or two knocks they'd already be keying in before I could get to the door. Cymmy is really really sweet, professional, and fair. I like her a lot, and Im so glad I have her as a landlord. I was able to get the $300 pet fee waived when I sent in a letter from my doctor explaining that he is an ESA. Again, Cymmy was very efficient and helpful about the whole situation and I appreciated it so much. The apartments are REALLY nice for the price around here. Pro tip: get a two bedroom on the third floor and ask for wood floors. The third floors have high ceilings and it makes the apartment feel bigger than it is! It's great. I HATE the carpet in the bedrooms but what are ya gonna do I guess. I hate carpet in general. But evolve and other in that psycho $700-$1,000/mo price-range are in my opinion only slightly nicer than the pointe. Furniture is okay, a lot of it is falling apart or damaged, but not terribly, and if you call and pester maintenance enough they'll fix it without charge (if you didnt do it). USUALLY the girls at the front desk are sweet when you go to get a package, and even if you don't recognize THEM they usually recognize you which is cool. I highly recommend this complex and I'll always remember it fondly. I'll miss the pointe!!!!

DO NOT RENT FROM THE POINTE AT SIU…read more I strongly advise against renting an apartment from The Pointe at SIU. My experience with their management has been extremely disappointing and frustrating. In January 2025, my apartment building had a roof leak that management failed to inform me about. This leak led to mold growth in my closet, resulting in over $5,000 worth of property damage (see pictures and videos for reference). Despite my explicit instructions for management not to enter my room without my presence to avoid cross-contaminating my belongings, they entered without my consent and contaminated my items. Amanda Sopher (Property Manager) and Angie Jackson (Chief Operating Officer) initially agreed to compensate me for my damaged items. They instructed me to discard the mold-damaged property, promising reimbursement. However, they are now refusing to take responsibility and are offering far less than the value of my damaged belongings -- despite the City of Carbondale issuing a violation against them for the roof leak. Fortunately, I had my sister on the phone (with their consent) during my conversations with management because I suspected they might lie -- and they did. Management even tried blaming me for poor ventilation, despite the fact that I keep a fan running, my room is well-ventilated, and I use a dehumidifier specifically for winter. None of my roommates experienced mold issues, which further proves their excuse was baseless. The mold exposure caused me severe health issues, resulting in a hospital visit and an outstanding $10,901 medical bill. When I mentioned this to Angie Jackson, her response was dismissive and unprofessional -- "Aren't you a student? Don't you have insurance?" For the record, I'm not a student, and I don't have insurance. This isn't the only issue I've faced with their management. In July 2024, I informed them in writing that I'm highly allergic to cats. Despite this, they placed a roommate with a cat in my unit while I was away. Upon returning, I experienced a severe allergic reaction that landed me in the hospital (see proof attached). When I questioned Angie about why they would place a cat in my unit despite my known allergy, her shocking response was, "It's probably good because it would toughen up your immune system." This management is negligent, dishonest, and completely unprofessional. For your safety, health, and peace of mind, I strongly recommend taking your business elsewhere. Save yourself the stress and avoid renting from The Pointe at SIU. I can go on and on for days about this management team. They are all a bunch of LIARS. make sure to document every conversation with a follow up email and always take pictures of everything even when you move out because they will lie and it will be your word against theirs.

Too much weed. Attempted burglary. Filthy halls with dried vomit. They tow guests on holidays when…read morethere is no overflow parking, yet semis can take 4 parking spaces. Nasty crunchy carpeting. No ring or security cameras allowed.

To get started, when I first moved in to a townhouse with my wife, there were already several…read moreunderlying things wrong with the property. There were burn marks all over the kitchen, cracks and chips all over the main floor tile, burnt out lightbulbs, and broken seals in the windows. My wife and I recently just moved out and we cleaned every bathroom, kitchen, main floor, etc. We spent over 6 hours doing a deep clean and on move out they nit picked literally every little thing to prevent us from getting our security deposit back. We had a few damages to the walls which is understandable for losing part of the security deposit. However the entire place was cleaned and in good condition and they are trying to charge us EXTRA for everything. Classic Carbondale landlords giving us the landlord special and likely to the next person who moves in! On top of that, the curly headed f*** that checked us out was making creepy comments towards my wife and staring at her when I was trying to talk to him. Absolutely unprofessional and weird. How much of a pervert do you have to be to be harassing a married woman! Finally, if I haven't convinced you enough to not ever live here, the main guy at Aspen Court, Brian, is a coke head. Dude always looking like he's wired out on some cocaine and I've heard stories of him doing cocaine with girls that live at Aspen Court. If you want to live in a respectful and non creepy setting then I highly recommend NOT living here.

Do not rent from here they have not fixed the drug dealing or theft problems, property manager lies…read moreand says he will take care if it but has not and continues to rent to them and brings others in. He does not do background checks, there is a theft problem amongst his staff as well as others. Apartments are not properly cleaned or maintained by his staff, several apartments have black mold and other maintenance issues. His head maintenance man is not certified to do hvac and cannot produce a license as well as inept at other repairs. If you have a package delivered get it quick or it disappears from office since they do not put them in a secured area and allow tenants to retrieve packages without checking. If you have a maintenance problem on the weekend the head of maintenance who lives on property and receives free rent tries to charge you 50 dollars to come out.there are other issues to many to list.

Love living here. The apartments are so nice and the people in the office are so understanding…read more Nice place to live especially when electric and gas, water all included in your rent! Love this place and Brian in the office is awesome

I lived here for a year-and-a-half or so. It was an affordable place to live that was within…read morewalking distance of most things. The strip was about a five or six block walk, campus was about 9 blocks, and if you went to Pinch/Callahans/Sin, you can cut through a bike path in the woods and be there in five minutes. As for the staff, the maintenance people were near useless and rude. The place has since gone under new management, and they were great. The complex requires a keycode to get in the door. The house across the street was a frat house and people would sit in the parking lot and bang their stereo at all hours because they were evidently involved in a "Who's the bigger moron" contest. But seriously, if I were a student at SIU, and I didn't want to live in the dorms and couldn't afford the insane prices they are charging at Lewis Park, etc... check this place out. It's not extravagant, but I never saw a roach or a rat or anything in the time I was there.

I'm a current resident of Pine Shores. I can confidently say this is an exceptional property run by…read moreprofessional staff with outstanding service across the board. From the staff in the leasing office, to the friendly and observant maintenance crews. It really is a pleasure to live here. The views of from our windows looking the lake are stunning. And the amenities are top notch including a great Gym. The work out and fitness floor has better quality equipment than most modern gyms - and it's included in your rent. If you are looking to live close to Carbondale ( 5 minutes drive ) but no in the city this is the place for you!

The new owner and managers are not helpful and actually very intrusive and annoying. The new owner…read moreseems to be only concerned with window dressing - putting new plants and flowers in everywhere during the hottest time of the summer (bad idea). However, the appliances inside are low quality - my dishwasher was extremely loud, and my clothes dryer took two or more hours to dry small loads. The carpet is thin and feels like plastic. The owner would start gardening right outside my apartment at 8am on Saturday mornings- thanks, I really appreciated being woken up hearing you dump rocks on cement. Brown recluse spiders and ants everywhere. The manager Theresa said nothing could be done except set traps. The claim that these are luxury rentals is nonsense. Weather stripping on doors was pathetic and peeling - the replacement was no better. There is significant traffic noise from giant city road. I was pestered weekly about signing the next years lease six months into my current lease. They entered my apartment three times without asking. Once when Theresa the manager showed my flat, furniture was knocked over when I came home. It is not worth the money - there are better places around.

Now called "Storyboard on Black Diamond," it was formerly called Sun Valley Apartments…read more This is a front operation for Tut and Tut Properties (see their Yelp listing which currently is at 3 stars). They have recently purchased this apartment complex. They have good units, but their management is awful. They never respect their renters, but do things with little or NO communication. Their local (Carbondale) manager blames the O'Fallon office (Tut and Tut main office), but won't give out the information a renter needs to complain to the main office! This makes it impossible to communicate problems that go beyond the local manager's control, such as a lease renewal! Don't rent here unless you want extra hassle in your life.

Lovely complex. Very quiet and private, nice people and management all around. Apartments are new…read moreand in great condition. Lovely walk-in closets, new carpeting (if you like that), roomy kitchen with breakfast bar and large windows. For the price it's even better.

If I could give zero stars I would. Main problem, the management. Not at all responsive, not at all…read morehelpful, and veryyy disrespectful. I emailed, went to the office, and called but nothing worked to get my questions answered. Mark and Roxanne made my short time there absolutely miserable. I paid my rent at least a month in advance, created no damage to the apartment, yet they still took almost all of my security deposit. They lied about the damages and took advantage of the fact that I'm a college student that can't afford a lawyer. It would be a great complex to live in if the higher ups replaced the management. I sincerely hope they do not take advantage of any more college students. For more details: maintenance is slow to response as well and creepy. They would never let us know when they were coming by so it was always a surprise and yet they would not fix the problem when they got there. My blinds kept falling off (cheap plastic ones), they kept saying they would come to fix it and they never did. Dishwasher was old and had to run it twice for anything to be somewhat clean. Spiders and other bugs were all over the place and nothing was done. DO NOT RECOMMEND.

Great place to rent. Love the staff! They do a great job and are very friendly and personable.read more

Before I moved here I got to know the manager of the place pretty well and she was super friendly…read moreand I definitely feel like if I needed to talk to her about an issue I could!

Best place in Carbondale to live, go to school and work. I moved here from out of town to get my…read moreeducation on. Great living conditions for school and excellent staff. Very helpful and immediately fix everything that could go wrong in an apartment. Immediate attention when my air conditioning system was on the frizz. Very pleased.