Highly recommend UWD. Andrey was able to provide a same-day quote in a fairly accurate range based…read moreon a handful of photos and some questions answered over text. He was responsive via text and able to schedule a team to come out the next day, which is exactly what you want to hear when you encounter water + mold damage in your home. He also helped answer questions related to reimbursement from a 3rd party (i.e., builder or insurance), which relieved some uncertainty and anxiety. His experienced crew lead also asked me at the start of the job if I would need to work with insurance, then took extra photos in case we needed them for reimbursement documentation. While on-site, his team was professional, communicative, and got an extensive job done in just 1 day. I appreciated that they set up a containment, showed me pictures as the work unfolded, and cleaned up thoroughly afterwards. They sent someone to pick up the industrial fans + de-humidifier on day 4 or 5. The final invoice clearly laid out all items and their costs.

I'm beyond thankful for the kindness and expertise I received. From the moment he arrived, his…read morecalm, reassuring presence turned a stressful situation into one I could face. He thoroughly assessed the water damage, explained everything with honesty, and gave me peace of mind. If you're looking for someone you can truly trust in a tough moment, he's the one. A true godsend!

Trey was not an alarmist. Handled the issue with professionalism and complete honesty. He's…read moredefinitely a keeper for any remediation needs I will have in the future with my real estate business.

Excellent service! They used a blue light to determine where we had some pet stains--not only on…read morethe carpet but the baseboards, and took care of all of that. Even left us some of the solution to use in case we needed it. I'd say they go above and beyond the usual carpet cleaners!

First person to come, Scott Sabo, was very helpful and considerate. He informed me that he would…read morebe on military duty and would not be available for a few weeks. In the meantime, calls showed up on my caller ID from a Joshua Curtis. I called him back thinking I was returning a call from an acquaintance. He said he was from Paul Davis. He called a number of times thereafter, but left no messages, ever. Then I got an email, to quote: "Hello Allen, Thomas We value our relationship and service to our customers and we want to improve every day. We ask that you take just a few minutes to give us your sincere opinion about your experience with us. Sorry to hear that you didn't choose to proceed with us to perform your project! Based on your initial experience with us, how likely are you to recommend Paul Davis Restoration to a friend or colleague?" I then called Paul Davis and said I wasn't aware that I had not chosen to proceed with them. Ultimately, we set up an appointment for Friday August 8 at 9:00 AM. They showed up at 8:00 AM. I am still asleep as I have medical problems. They left phone messages saying they were there. When I returned the call shortly before 9:00 AM, I reached a voice mail. Left a message call was returned. They denied appointment was set for 9:00, saying they said between 8:00 and 9:00. I voiced my displeasure with the entire process of dealing with Paul Davis, whereupon I was told they would NOT work with me, as we were not a "good fit". The fault is entirely theirs and I told them I would give them a lousy review, Here it is. I would not recommend them and in fact would discourage anyone from using them for restoration services.

Hernan and his team did a fantastic job helping us during a difficult time. From the moment Hernan…read morecame to our house, we were filled with confidence in his knowledge and experience. He provided a calm and comforting experience to an unexpected situation. We truly appreciate and are so glad Hernan was there to help us!!

A Quality Finish restored a turn of the century Lufkin glass cutting board for me. Beautiful…read morerestoration. Great customer service, professional team. Very proud of their magnificent work. Short turn around time. I will have this displayed in my home for many years to come... Thank you

Couldn't have had a better experience! Friendly, knowledgeable, great advice, our table ended up…read moreexactly as we'd hoped and it was less expensive than any other place we'd asked.

We were really happy with the guys that came out. They were really clean, took care of our things…read moreto make sure nothing was damaged, and did good work. We had a second spot in the basement outside of the word order that they checked out as a courtesy for us which was super appreciated so we didn't have to start the whole process over again for a second time. The company communicated really well also.

Jaime and crew did an excellent job remediating my basement after sump pump failure and flooded our…read morebasement. The team is professional, quick and no BS. The carpets removed, drywall cut, moved a ton of furnishing/storage items around, installed equipment to dry out the basement, prevented further damage/molding. Thank you so much. Highly recommend your service!

My entire experience with MoldGone was first rate, in line with all the other reviews. I submitted…read morea request online and heard back from several companies, including MoldGone. After reviewing the ratings, MoldGone was the clear choice. I spoke with Kevin who scheduled a visit within days of my request. He tested for mold, explained the various remediation options, with very reasonable pricing. Kevin was professional and knowledgeable, and instilled great confidence. If you have any concerns about mold, call MoldGone. You won't regret it.

Wanted to get an estimate for mold issues. Never got a response after leaving voice mail messages…read moreand emailing John. Wasted time waiting for them to respond, based on good yelp reviews.

Job well done. Our blind cabinet could have been constructed better. Overall solid job.read more

At present they've overcharged by more than 1k and will not return my calls…read more waiting for them to refund

My husband and I came home from vacation last July to see that we had a leak in a bathroom on the…read moremain level that seeped through the floor into our basement ceiling, half of which collapsed. The emergency plumber we called and the drying company he recommended were fantastic. The drying company recommended ODSC, who also happened to work with our insurance company, so we figured it would be a safe bet. We were wrong. The job actually started off pretty smoothly. C came by after the dryers were taken away, and we got an estimate and contract within a reasonable timeframe. But then we didn't hear anything for almost three weeks after we dropped off the contract to the office, and I finally had to call C to figure out who our project manager would be. B, the project manager, waited another few days to contact me. The difficulties in communicating turned out to be the root of most of the problems. If I sent an email or a text, many times it would take days or weeks to get a response, if I got one at all. Sometimes the answers consisted only of things that were vague and/or untrue. C and B also didn't seem to talk much to each other. For instance, we wanted to change our flooring, and C said it would actually cost less money, but when B gave us an estimate, it was more than the original cost. We asked C about it and then B came back and said it actually would be less. Poor communication would be one thing if the work were stellar, but it was the opposite. B would schedule a crew to come in for a day and then not schedule them again for 2 weeks, or sometimes B and/or the crew would come over without telling us they would be there (one day I only knew B had been there because he had left a light on). The crew damaged some of our furniture and household items through abject carelessness (we're still cleaning up errant paint splatters), and they left trash behind in the house and in the front yard. B said he would have someone build us a bathroom vanity, and then we never heard about it again. I asked repeatedly about leveling floors on the main level before putting down vinyl plank--C was vague about it, and B swore that he would "bet [us] money" we wouldn't have to do it. Guess what. The floors needed to be leveled. They put plywood down, but they didn't use leveling compound, and then they put the vinyl plank down, so now our floors are lumpy and uneven. This project dragged on for MONTHS, and the lack of communication and the poor quality of the work were so frustrating that our insurance representative put us in touch with the company who facilitates the relationships between the insurance and the contractors, and some of their people worked as go-betweens between ODSC and my husband and me. When I complained about the floors, one of the guys from that company came over to check them out, and he declared they would need to be redone. When the work was finally "finished" B tried to wrap everything up and didn't say anything about a punch list, but I had put together a long list of items that needed to be addressed before work was truly finished. I didn't think it was my job to insist upon that, though--it seemed like they were just trying to get out of there without bringing attention to any final details in hopes we wouldn't notice. When they did come to execute the punch list, they did such a bad job that I told B I wasn't sure I wanted any of them back in my house ever again, even to fix what they'd done, but the next day they sent the A team over to correct most of the mistakes. There were still a few minor things that never were done, but at that point it was not worth it to me to insist they come back again to fix the rest. When it came to the final invoice, C gave us a cost that included the initial insurance estimate, credits for the floors and damaged items, and change orders we had made. However, as I went back over the change orders and the original estimate, I determined they were charging us more than $4000 extra for work that was not done and material allowances that were not used. Again, it shouldn't be my job to go back over all that and figure that out. C wasn't going to credit us all that money back at first because he told me things had been calculated in a way they hadn't been, and I had to send him a timeline of events based on the emails the two of us had exchanged in order to prove my case (Do they not keep records over there?). It took about six months to finish the entire job and pay for it. But the job isn't actually finished because the main level floors still need to be redone. The basement looks pretty nice, honestly, so I guess they deserve the one star. But the level of frustration and distrust I felt toward them was absolutely not worth it, and the day I saw that my final check had been deposited was a happy one, because that meant I never had to interact with any of them or let them into my house ever again.

Too busy to deal with homeowners after they received confirmation from insurance company, Also,…read moredoes not deal well with women.

Contacted them approximately 2 PM on a Sunday and they were here within an hour. Professional,…read morehighly communicative well run team Jason and Daniel were great, really everyone we worked with They handled things with the insurance and took pictures and just really walked us through the entire process. They were patient with our questions and accommodating with our schedules. Hopefully, we will not need their services due to flooding again. But should we need them, I would never hesitate to call.

(SOUTH RIDING, VA) This was our first time to work with Drying Tech. We had another company come…read moreassess our problem and they took several days to get back with us so my husband did a quick search for great reviews and Drying Tech stood out. Nic came to our house the same day the call was made. What we discovered as a small leak in our basement, turned out uncovering a bigger problem which involved mold under our new flooring. The team led by James Buck, were friendly, informative and patient throughout the entire experience. The level of detail put into the removal of the mold was very thorough. Not only visually did we see the level of quality we were getting but also the part we couldn't see, our health concerns which were also addressed. We would highly recommend Drying Tech. James, Ozzy, Mark and Danial were so great to work with. They were all kind, efficient, punctual and their work ethic went above all expectations. Where we hope to never have to deal with water damage ever again, it's nice to know we can count on Drying Tech to take care of it.