We were looking for an extension rod for a ceiling fan, and had been to two of the big box stores (one was where we originally bought the fan) and neither had the rod in stock, or were willing to order one for us. We came to Home Lighting Factory Outlet, and the gentleman (sorry didnt get his name) was quite willing to help us out. Although he didnt have exactly what we were looking for in stock, he was willing to order it in for us, or even to go as far as to paint the rod that he had in stock the right colour for us. In the end we decided to go with what he had in stock, as it tied into one of the colours on the fan. We will certainly be back again, as we continue with our lighting updates. read more

If I could give less than 1star, I would. I ordered 2 bathroom vanity lights. Special order. No refund. $800 Said it would take 2 weeks. It took 8 weeks minus 2 days. And the order was wrong. I wanted brushed nickel. I got polished nickel. Which is shiny. Doesn't match my new renovated bathroom. I'm so disappointed. And they had the audacity to blame us for ordering the wrong item. The manager actually said it was our word against the girl who did the order. She said it was posted on the wall. Well maybe it is now. But the girl who did the sale went on the computer and told us yes we could get it in brushed nickel. Well I guess they got my $800 and they won't make this right. They will never get another dime. read more

My husband and I have never been treated with such appalling rudeness as we were by the sales person that.we ordered an exterior light from at the Hamilton branch of Home Lighting today. When we inquired after waiting for three weeks why the light we had ordered from them was taking so long to arrive (we were originally told it would take a week) he told us that it was on back order in a rather curt tone and told us that we should just go to RONA for a light instead and abruptly hung up. When I was checking my missed calls after taking a shower later in the day one of these happened to be from Home Lighting. When I phoned to find out why they had contacted me (thinking that they might have found the light we ordered somewhere else) the same salesman was brought back to the phone only to tell me that he wasn't the person who called this number before cutting me off as well. Although we have purchased lights from this store before, you can rest assured that we will never order another light through this company again. read more

I drove over an hour to det to this business. The worker that was there, was the rudest salesperson I have ever encountered. I needed a part for a light that I had purchased. Just a mounting bracket. I'm speaking with the salesperson, another customer comes in behind me. The salesperson, then goes off to help the next customer right in the middle of our conversation. I wait a few moments for him to return. 5 minutes later, I am still standing a the counter while he is just shooting the breeze with the customer behind me. I ask him if he can finish serving me. I ask him to speak with the owner/manager. He states that is him. He then tells me to leave. That he won't be serving me. He follows me out to my car, acting abrupt and rude. Very disappointed and angered by his "customer service. " Disgusting man. read more

If you can avoid this store, do it. Tom is a most unprofessional business owner. I had purchased over $2,000 worth of merchandise in his Rymal store. I had to return one of my fixtures because of terrible workmanship on his part. I actually got a piece of poorly soldered metal in my finger as I took it out of the box. This piece, that he created, was impossible to assemble because of badly taken measurements and other pieces not fitting. At the store I asked to speak to him privately thinking that I was extending him a courtesy given that there were other customers there. He refused and I explained the issue. He was very aggressive, sarcastic and demeaning - basically a bully. He refused to give me my money back insisting over and over that I take a credit note or a gift card. I refused. He blamed me for having lost the grommets that were required for assembly. He continued to yell at me claiming that I should have called him (a Sunday) and mocking my electrician. He implied that he was not capable of doing the work and that I should have had one of his electricians come in. I was absolutely appalled by his behaviour. A situation that could have been resolved so easily with a simple apology and offer to replace the piece ended up being a nightmare for me. Having read reviews of other customers and employees, this sounds like normal behaviour for him. A very angry man with Napoleon syndrome to whom customer relations means absolutely nothing. read more

I highly recommend you do not shop here. I ordered a couple lights, they said it would take to weeks. I called. They didn't have my order at figure tips. They called back 4 hours later to tell me that it would take 5 - 7 weeks to get the light in. I prepaid, they couldn't credit over phone. Now I have to go in to get my credit. I'm definitely going to another company, probaby wayfair. This store was in Burlington. Just aweful. When I was there they didn't seem supper happy or customer driven. read more

The 2 men I encountered are totally totally rude. Why are they in the business. Store has lots of lights and absolutely dark with impoliteness and rudeness. read more

Thank you to Tom for helping my parents so much when they were in recently. They just told me the story of how much he helped and how great he was. My parents are older and my mother is also rather disabled and he went above and beyond to assist. We have bought all of our lights from your store in the past when we renovated our condo and had only one issue at that time. Now, after Tom, we will certainly be back again. Please pass our thanks along to him and to the fellow who assisted (my folks never got his name). read more

As others have written, avoid this store at all costs. The customer service is terrible. A simple question led to a "we'll cancel your order, then" and hangup. read more

Be very careful shopping here. We purchased 2 end tables and within a week found them at another store for $160 less, this store has a no price match or refund policy just store credit, seems like a really shady business. read more

There can only be 2 reasons why this place is still in business, the owner(Tom) has no real competition in the Hamilton area, and he somehow has great employees who make up for HIS lack of human decency! If you already know what you want before going in the store and just walk in and order some fixtures, your experience might be great, because then you wont be made to feel as if you are wasting his "precious" time! I only say this because I went in to order some fixtures that I saw online and dealt with another employee, but while I was there I watched this guy (who I didn't know at the time was the owner), talking very rudely to a couple because they were asking for a refund (which they don't offer refunds) since their order had taken over 3 months to arrive and they were being given the run-around for the past 2 months about when it was going to arrive. I should have taken that as a hint not to shop here, but I didn't. When I went back to pick up my order, I was shocked to see that not only does Tom treat the customers horribly, but you can tell by the looks on his employees' embarrassed faces that they do NOT enjoy being there! It's pretty bad when customers can see a boss talk so condescendingly to his employees. He is lucky he has those people. I feel horrible for anyone who has to put up with him! I have been to the Burlington and St. Catherine's locations and can't believe this Rymal Road store is connected to the other locations! I don't care if he has been doing this for 30 years, they need to cut him loose! read more