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    Medford, OR

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    Home Instead

    2.6 (7 reviews)
    Open Open 24 hours

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    3 years ago

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    5 years ago

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    11 years ago

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    Corey D.

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    9 years ago

    To keep it simple...Just poor care. Example: A whole load of laundry left in the washer which mildewed. Runied...

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    13 years ago

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    Indra N.

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    Right at Home

    Right at Home

    1.0(7 reviews)
    2.3 mi

    We used the company for respite care. When we first started I was satisfied. Of late however, it…read morehas been a disaster. The past 4 caregivers have been a nighmare. One took my dad to the dr. Didn't know his name, his date of birth, his address. Lost the list of medication and information I had provided for the dr. I told her to stay out of my room. She went into my bedroom. The next one spoke poorly of my dad on the phone out in public, in front of him . Was disrespectful of him. The next caregiver was lazy and frankly dumb. Didn't do any house work. I came home to a mess . Garbage falling out of the garbage can. Food scraps and containers on the counter. Allowed someone to bump into my 75 year old partial blind father. Told me he almost got in a car accident. There were magazine and pillows on the living room floor that were a tripping hazard. The last caregiver called me at work to ask if I had rubber gloves. I was very very cleAR not to call unless it was an emergency. She called me 20 min later to ask another question when we had covered it less than 2 hours eariler and I had written the info down. She took my dad to fast food instead of cooking. She didn't complete the few things I asked her to do. I have called the management. Expressed my worry and concern over the safety of my father. And his wellbeing. Apparently they hire whatever fool applies at the company. The caregivers are not people I want around my dad who can't report what happens during the day. After the last 4 we are done. We are seeking care with another company. I would not recommend this company. I would give them 1 out of 5 stars. Lack of follow up, lack of quality. Lack of training. Lack of compassion. Lack of work ethic.

    If you want a professional company that offers capable, caring caregivers, pass on Right at Home…read more Save yourself and your loved one a lot of grief/frustration. They talk the talk but definitely do not walk the walk.

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    New Outlook Home Care

    New Outlook Home Care

    2.6(5 reviews)
    0.3 mi

    New Outlook Home Care has been absolutely amazing with my mom. Every caregiver, the office staff,…read moreand Jeff, the owner, consistently go above and beyond to make sure she is supported, cared for, and thriving. As her daughter living out of state, it can be difficult not being there every day, but knowing she is surrounded by people who truly care gives me so much peace of mind. They take the time to get to know her, treat her with kindness and respect, and always go the extra mile. I cannot express enough how grateful I am for each and every person at New Outlook Home Care. Their compassion, communication, and dedication have made such a difference in both my mom's life and mine. I highly recommend them to anyone looking for exceptional care for a loved one.

    I wish to warn future clients and employees:…read more -Jill will give out personal information about caregivers to other caregivers and clients about why they called out (how would I know my mom's other caregiver was having issues with her son? Said caregiver didn't tell me and I have proof). Said caregiver has had this happen way more than one time. -Jill will lie about her clients; she claimed my mother would say she didn't want me or my daughter over during her shifts with other caregivers. Then why would Jill or Tanya ask every caregiver, post shift, if we were over? Right after their shift ended, maybe 5 minutes later. Clearly, my mom nor the caregivers lied if the stories were all the same and they did not know one another. -Jill and Tanya intimidate their clients and caregivers. They will issue threats and use their power to do such. Clients have complained to their caregivers about both intimidating them. Caregivers have complained to me multiple times about both Jill and Tanya. They state that the pay is the only reason they remain with the company as employees. The 4 or so others who cared for her after I broke my ankle all said the same thing (and yes, we did go over. That's how I know all of all). - Jill will reach out to you via social media as they seem to find themselves more important than anyone or anything else. -They call during shifts, according to caregivers, and get upset when unanswered. Even though a caregiver could be in the middle of doing something for the client (of whom they admitted are less important than the employees. At least, that was said during a meeting. Keep that in mind, future clients.) -They take caregivers away from clients if the client and caregiver become close. So if you like a caregiver/client and express such, they/you probably won't return once found out. -Sorry, Jeff, Jeremy, and Jessica. You three are great. The other two need to go if you wish to have employees and clients. -They do not understand Oregon law, as I had to call BOLI about my last paycheck. They claim it has to be issued next pay period, not the next business day. Per Oregon law, of which I even knew already. Just called to verify. Why are people in charge who don't know Oregon law? - At least the pay is good, but not enough to deal with Jill and Tanya.

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    Home Instead - homehealthcare - Updated July 2026

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