Regarding the customer service of the scheduling team for oncology I truly wish i could give this…read moreorganization negative a million stars. My experience coming here for my 2nd pregnancy has been pure hell and inconvenience. Today marked the last straw I am currently 35 1/2 weeks pregnant and for the 3rd time they scheduled an Ob appointment for me did not give me the location. Due to them scheduling with so many random providers as well it's hard to keep up who or where you will be seen. Today since I had appointment with a new provider again I have never seen, and last minute appointments they always send me to south holland I went there. So for my 10 am appointment I got there at 9:54am in south holland location. While reviewing my pre check in the advocate portal I noticed my appointment was for hazel crest. I then left and rushed to hazel crest location, I got there at 10:13am. I stood and waited in line 7 minutes to even be acknowledged, and when I was finally acknowledged the lady was very rude unprofessional, and unapologetic to say the least. She stated, "Who you here to see." I said, "I'm not sure, it's a new dr again". While I tried to ask why she cut me off and said, "Name" I told her Meshawnn Stovall. She then stated, "OH, you late, Dr not gonna see you, gotta reschedule. After 15 minutes they not seeing a late patient". At this point her tone and demeanor made me want to snatch her bob wig and lashes off, I was livid. I tried my best to remain calm, I wanted to explain why I was late and why did they have me choose a provider when I haven't seen my doctor I selected in over a month now, and I'm due 1/7/20. She continued with the unprofessional and irritated demeanor, so I just said never mind I will be requesting my medical records. She stated, "Well you see who ever available, and the same goes with delivery. My initial appointment I was lied to about this, and had they told me the truth I never would have come back. I manage a clinic in the city and I know I could have received wayyyyyyyy better services and care at my own clinic, but due to living in indiana I wanted to choose some where closer. Needless to say I called and spoke with the manager, I could tell by her tone and dismissive attitude on the phone, she didnt care either, and was just running a script on me. It was evident the supervisor for oncology scheduling just wanted to get me to shut up, drop the issue and get off her phone. The supervisor seemed sadly not as concerned as I would be at my clinic with the fact her staff fails to give all details when they schedule you, and sometimes wrong details. At 8 months pregnant I simply don't have time for people to waste my time and energy. If you do have to go here and this happens to you, make sure they do not bill your insurance if you have to cancel due to q scheduling error on their part, please be aware all appointments must be cancelled 24 hrs in advance, or your insurance is billed. Due to their unprofessionalism and negligence I was unable to be seen, so I told them do not bill my insurance, if they do I will most definitely file a fraud claim with my insurance. I am a revenue cycle Manager and know the protocol and steps to take. Needless to say, I had to leave this review so other pregnant women are warned. It is so hard to even get an appointment. When I called to schedule on 11/17/20 they tried to give me am appointment in January and I'm due the first week. This is something I observed in the last few months they do regularly. Sadly you have to get testy and speak up, then you may get an appointment the following week with a new random provider again. Unfortunately now at almost 36 weeks I have requested my medical records so I can find a hospital I can actually trust, rely upon,with good quality care, and profesionsl customer service to deliver my baby. I wish the clinic I manage in the city delivered babies, because it sucks to now have to look for a new Ob at 8 months pregnant but after how they treated me I just can't allow them to get money off my delivery.

Just picked up my CPAP supplies, super easy. Jeff was very helpful, explained everything, answered…read moreall my questions. Thanks!

Took my payment and never received my order. Called three times, often being put on hold for…read morelengthy periods of time and being transferred. Hoping this issue will get resolved.

My ex-husband got sick about 4 years ago and a friend told me about the agency and the service they…read moreprovide. The first home care provider was excellent. It was downhill from there. They rarely send a substitute when a caregiver is absent (which is OFTEN), even when promised. The turnover rate is hella high--I think he's had more than twice the number of caregivers as years he's been sick. Most of them have resented my involvement in his care, assuming it's my job to do their job, and use that as their excuse to quit WITHOUT NOTICE and leverage another assignment where they can do the least for the most. They take everything personally and are GHETTO. I can understand this when I look at the management--unprofessional, inconsistent and downright disrespectful to family members and their own employees (such as Ms. Deborah Siggers yelling at her worker within my earshot, putting ME on hold for lengthy periods because she didn't want to talk to me, and over talking me on the phone) who are simply trying to ensure their relatives get the care they deserve. I would highly recommend steering clear of this agency until they train their managers to treat everyone with respect, start handling business instead of playing ghetto type games, require their workers to actually WORK to get paid, hire higher quality people. If I could give a minus 0, I would.

Anita Vaughn has been a caregiver for my parents over several months. She has given them excellent…read morecare. She treats them as if they are her own parents which I appreciate greatly. It is comforting to know I have an amazing caregiver here each day. She has truly become a part of our family. We wouldn't trade her for the world.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.

Very friendly staff. They are professional and courteous…read more Janae has always been very helpful and informative.

Very nice, coordinator was very professional and helpful…read more Cost is reasonable and very nice employees.. very helpful with my family.. please give them a call

Caring and compassionate are the people at this facility. They provided comfort to the end for our…read moresick aunt and they also spoke Ukrainian.

A great company committed to providing quality care to your dear loved ones. Their service is here…read moreto give you that peace of mind while you are away. Their goal is for them to live safely and happily at home. I trust them with my own grandparents. I recommend them to others who I encounter with similar needs and extol the benefits of their services.

Called many agencies to find care for my father. After speaking to Brad, I knew I found the right…read morefit! They took care of everything, and kept in constant communication with me if there were any issues. Highly recommend them!

I am writing to thank Agnes Scurek, caregiver employed through Home Instead in Palos Heights, Il.,…read morefor her superior services in every realm from caring for my husband with early onset dementia to her delicious cooking, to her immaculate cleaning. We consider ourselves blessed and grateful to be in her caring hands. Five plus stars!!!!!