Fantastic customer service. Very committed people. I would highly recommend Helping Hands.read more

I would never recommend anyone to use this company unless I really hated the person! They regularly…read morecan't cover shifts. So I don't get care that day. Their employees have ruined or broken 4 things of mine. And they refuse to do anything about it! One lady tracked dog crap all over my house after telling she had stepped in some while outside on her break. She proceeded to track it inside and left the mess in the bathroom on towels and the shower mat. Half of the people no nothing about basic cleaning and or cooking. There's practically no training and barely any interview process.

This is the WORST company I've ever had the displeasure of knowing…read more My in-laws who are disabled had this facility call and cancel with less than two hour notice ;This happened at least once a week. When mom and dad needed to move into a facility I called the company to give notice that we were in the process and that there was no exact date as of now but I would let them know as soon as I was notified of a date. The next day they canceled the contract for mom and dad leaving them with absolutely NO CARE for a WEEK!!!! I asked to speak with the RN Megan, and I'm still waiting on that call. Do your family a favor if you love them DO NOT hire this garbage company!!! I will say one thing Shy the caregiver that cared for mom was excellent the other caregivers called out frequently and gave minimal care.

Initially, they presented well. But one of their providers fell asleep on the job. Another would…read morecancel at the last minute, and not notify us in time, nor notify the company. When we finished working with them, they neglected to bill us for the final amount, waited a month, said they had contacted us, and threatened us with a collection agency. I would never hire this company again. There are much better companies in the Willamette Valley.

This community has had a tremendous turn around from its management to their care staff…read more I know there have been a couple of not so good reviews but as a whole this community has really shaped up. Thank Timberwood Court for your hard work and diligence to become better.

This review doesn't even deserve 1-star. This place was absolutely the worst! We were told that…read moreour mom would be well taken care here and it was completely the opposite. She suffers from dementia and can't remember anything. The staff there didn't ensure she took her medications and were nowhere to be found when needed. A week after we admitted her, we came to visit and as soon as we entered the lock down area of the facilities we found my mom laying down, shivering on a small bench in the middle of the hallway with no one attending to her. We then went into her room that she was assigned, her bag and belongings were missing and staff wasn't aware of its location. They later found it while we were there sitting behind a coach in the common area. We had previously asked if they could provide her with a blanket until we could return with one, which they agreed to, but upon arrival had never provided. We then reached out to talk with the med tech about her prescriptions, but she was nowhere to be found constantly going on smoke breaks. When she did return, we had to follow her around the facilities to get answers because she didn't take the time to stop and talk to us. The staff that was feeding them while there would just throw down their food in front of them and seemed put out when asked what they were eating. It gets worse, when leaving one night after visiting, we found the staff changing tenants there with the windows open so anyone could see in, unbelievable. My mom was in this place for only 2 weeks, only long enough until we could find another facility. Upon talking to management when she left, they admitted that their staff needed more training and they were going "have a talk with them". When asked if they could provide a discount for such a poor experience for my mom, the manager said they would ask their board and was told no. So not only did we get charged a non-refundable deposit during move in, my mom was also charged for her 2 weeks there and another 30 days after departure per their terms. In all, the incredibly terrible experience cost her over $10,000.

Let me start by saying we were promised everything and delivery was nothing. The most unqualified…read moreindividuals were disbursed to take care of my father who has final stages Alzheimer's. We were promised training if caregivers did not have experience and that never happened. We had completely stoned individuals come in to care for my father and reported it, and nothing was done. RUN do not WALK away from this horrible company; all they care about is collecting from the VA and getting paid. The last thing on their mind was the client. We actively reported them and nothing was done. If you care about your loved one do not use this company, they do not care! This location is Bend Oregon not Eugene but I'm sure they are all the same

They sent me a young lady named Jordan who pretended to care about me but she ended up robbing me…read moreblind. Took home a lot of my belongings in the estate sale I had and promised to pay but she never did. She took home 75 t-shirts and promised to make me 2 quilts, she never did. She swore she was my friend and would come visit me when I moved into assisted living. It's been 5 months now and not even a phone call. She should be in jail.

Christine was quick to learn the needs of my parents and thoughtfully did extra things without…read moreasking. For example when they were sick picked up a few items at the store for them. She cared for them like they were family. She was consistently available which was nice, not switching out and sending different caretakers.

From the owner: Our focus is quality care and we offer everything for in home care! We provide basic personal care…read moresuch as bathing, dressing, and grooming. We also perform light housekeeping duties, replace sterile dressings and monitor wound healing. We assist patients in and out of bed, and/or with transfers to or from a wheelchair. Hospice care.