I ordered three bath support handles (suction), put them aside, finally got around to trying them. Fiberglass wall was cleaned, dried, cleaned again with rubbing alcohol, dried, and handles were applied with what seemed to be a powerful suction. However, 12 hours later (no water run past them yet), they fell off onto the shower floor. I knew that I had waited too long to send them back, 1 month, but wanted to check anyway, and they cannot even be found on their website. Partially my fault, but not for making such shoddy products. read more

home essentials The fraudulent, deceptive and dishonest theft by Mr Chris Exline continues, avoid this business at all costs ! In Aug 2020 I purchased items of furniture from home essentials dealing with Mr Chris Exline, the company CEO - the amount paid was a total of $ 31,500 HKD Initially Mr Exline was charming inviting me out for lunch and drinks. In Oct 2020 I was unexpectedly made redundant from my employment with Cathay Dragon Airlines and had to leave Hong Kong. I contacted Mr Exline in Nov 2020 and after negotiation agreed to return the furniture with a refund offered of $ 26,775.00 HKD. The furniture was returned in Nov 2020 to home solutions with the refund promised without delay. I have contacted Mr Exline over 70 times (to Nov 2021) via email, telephone & SMS however Mr Exline has refused to provide the refund. In light of my redundancy and the very difficult circumstances surrounding this his behaviour was opportunist and disgraceful. He is a truly miserable human being. read more

So Home Essentials is a few things. It is a furniture store (to buy or rent. Yes, they will outfit your home with furniture and you rent it from them). It is a home decor store with vases and artwork and pillows and home stuff. And It is also a candle store and it is on this point that I am writing my review. I love great candles. Home Essentials first floor area is dedicated to candles. Limited in brands, but each of these brands being of great quality. K. Hall Designs is a great candle and diffuser line that is exclusively sold here. Hand poured of 100% vegetable wax with a 60 hour burn time, these are some of the most fragrant candles on the planet. Siberian Fir is my favorite, I can buy it at Home Essentials and I enjoy the scent year round. It is one of the great candles you can smell even when it is not burning...all you have to do is walk by it in your house and it is in the air. Their candle lines are very pricey and are priced in the $200-$300 range for a single candle. So although I do not know from first hand experience about the furniture piece to Home Essentials business model, I do love their candles and enjoy buying K. Hall Designs from this store. Honestly, I just like being in the candle space and smelling all the candles. It is a great stop to pause and smell the roses...or rather smell the candles. You dont even have to wander upstairs, you can just pop in the first floor little candle nook area and be enveloped in the sense of smell. read more

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The owner is a crook. I ordered a bed from the store a few months ago. When it came time for the bed to be delivered, the owner kept on stalling and then disappeared completely (despite claiming that the bed was ready.) Do not deal with this man! read more

BUYER'S BEWARE!!! We have been waiting for 6 MONTHS for Chris to replace a structurally faulty bed base that we bought from Home Essentials. Over the past 6 MONTHS, he has promised, week in and week out, to replace the faulty bed base and we are still waiting for it. ZERO INTEGRITY but lots of empty promises and bullshit lines. read more

I am totally not surprised by all these reviews written about Chris Exline furniture shop. Home Essentials. We approached one afternoon and was charmed in with chilled white wine and endless chatter. I finally made a decision on a Chinese cabinet I had set my heart on. Payment and colour chosen and paid in full. We where relocating back to the Uk after living in HK for six years. We had made it very very clear that we needed the cabinet in a 8 week time scale. I was given a delivery date and left the shop. One week before the delivery I called, all staff told me it was still coming. Well the date went by and no calls or emails. I called everyday to excuses from his staff, telling me he wasn't available to speak to me. Crying to the staff in anger and frustrating, he finally returned my call. His manner was completely cold and heartless. We arrive the following day to surprise him, demanding our money back in full. We tried to ask him why? He completely changed his manner, and became aggressive, and started telling us " enough now !" We read him the right act and told him, he was a sh**t business man. We did get our money. Stay away, he's a con man. read more

I wish I could give this store a 0 rating (if such thing is even possible). I also wish that I had read these other posts before my terrible experience: http://www.hk-voice.com/en/home/furniture/home-essentials Lesson learned, always do research! The actual store is located conveniently on Lyndhurst Road & the store is definitely one of the bigger ones in Central area. The sales people are friendly, and sometimes even offers wine while you look around the store - DON'T LET THAT FOOL YOU! I had a similar experience to those other 2 reviews. I paid ~$5000 HKD (~$600 USD) for a customized shoe cabinet. I was told that it would take 4-6 weeks. I was told that I would have to pay for the entire upfront (which didn't seem like a big deal seeing as the big store presence). A week went by & I did not hear from them to confirm the measurements (odd). I chased them 2-3 times myself to finally confirm the measurements so that it can go into production. 6 weeks went by and I heard no response from the team. I chased them, and was told it would take another week. Then another week went by, and was told that it would take another week. What kind of service is it that the customer has to always chase down the progress of the delivery? For a store claiming to have been around 17+ years, the store service is DISASTROUS. Let me add, this is also with the "CEO" of the store. Long story short & many angry emails later, we finally received the product 10 weeks from initial payment. I was happy to put everything behind us since we were finally happy to receive the receive the product. ... WITHIN 24 HOURS, ONE OF THE LEG PIECES (from my $600 USD cabinet) BROKE OFF & CAUSED THE CABINET TO ALMOST FALL ON ME. We contacted the store & demanded an immediate refund, only to be told that they DO NOT ISSUE REFUNDS. Excuse me? I paid $600 USD, waited 10 weeks, had a cabinet almost fall on me and you won't issue a refund? They did GRACIOUSLY offer to fix the cabinet - was this some kind of a joke? You want me to wait another 10 weeks for a cabinet? After heated discussions, it was settled that the store would have 2 weeks to send us back a "fixed" shoe cabinet - or full refund, no questions asked. Of course... 2 weeks went by, and we had to chase them AGAIN only to be told that it would take another week or two. Per our agreement, we were sick of dealing with the terrible, lying, can't-manage-expectations, CEO and demanded a refund. Again, I was willing to put this all behind us with the refund... but NO, when I went to get a refund, I received a TWO-WEEKS-BACK-DATED CHECK which I could not cash out. IS THIS SOME KIND OF JOKE? If you need proper working capital management, fix it yourself - don't prey on innocent customers' cash. In all my life, this is the WORST EXPERIENCE I HAVE EVER HAD with a furniture shopper. DO YOURSELF A FAVOR, AND DON'T BUY ANYTHING THAT REQUIRES ASSEMBLY, DELIVERY, ETC. (ie. ANY FURNITURE). YOU'LL THANK ME. It took us almost 14 weeks & many angry conversations and headaches to get our refund. read more

I would never recommend Home Essentials for furniture. It truly has been my worst customer service experience in entire life. Owner just doesn't understand how to provide good customer service. I've been dealing with a dysfunctional bed frame since Aug 2015 and up to today, April 2016, the issue is still not resolved. This is just one of a few things we are having issues on. Oh and just check out all his Google reviews if you need more reason not to buy furniture here. read more

I have to concur with the other reviews, this is the worst experience I have ever had with a furniture shop. And feel compelled to add to the mounting negative reviews. To be quite blunt the CEO and owner of the store Christopher Exline is a crook. * We paid for a new unit to be built and he delivered a second hand ex-rental unit. - Which we found out to be a six year old one ex rental unit on delivery! * It arrived in extremely poor conditions moldy, with broken plastic feet and with paint peeling * The dimensions of the product did not match the advertised dimensions - Advertised - 200cm x 120cm x 30 cm - Delivered - 183cm x 92xm x 33cm Quite clearly this was not acceptable and we returned the bookshelf. Like the other reviews he refuses to give a refund and can give no clear or reasonable explanation why he should get to keep the money when he did not deliver on what was promised. read more

Home Essentials - This is the state of the furniture that home essentials offers - moldy, paint peeling, broken plastic feet. - Furniture Stores Near Me - Hong Kong, HK

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I feel so shameful for this shop! We have ordered our items 2 MONTHS AGO and according to the shop they should be delivered within the following week. However, we still don't get them and the shop owner DISAPPEARED AGAIN! In the emails Chris(the shop owner or manager) first mistaken our address or orders a few times, and then started to play NO SHOW on us, THREE TIMES upon the promised deliver dates with no explanation and reply. From then on the shop owner just basically disappeared. My husband managed to get in touch with Chris last weekend and finally promised to deliver this afternoon. Me and my 8 months old are waiting at home the whole time and guess what, he said: "WE ARRIVED BY YOUR DOOR NOW" but theres NO ONE and he DISAPPEARED AGAIN! This also just makes me so sad. We have lived in hongkong for many years and we love hk so much. We are now collecting Chinese style items before our relocation to remind us with good memories....but def not this kind of memories!!! Police, court.. whatever it takes. We won't give up until we get our stuff or refund. read more

Most unprofessional businessman we have ever come across. Will promise anything to make the deal. Waited six additional weeks for the product to arrive. In the end it was not even what was seen in the showroom. 1star rating is far too good. NEVER AGAIN! read more

This company are awful been waiting 3 weeks for a wall gazebo and now home essentials are fobbing me off every time I ask for a refund

Chris will lie to your face. You know "Sofa 17"? - the promise that the sofa arrives in 17 working days or its free? Yeah. Its a lie. We confronted Chris before we purchased about his poor ratings. He told us (and it was true) none of the complaints related to quality - they all relate to timing. He acknowledged this, and said to solve this issue he'd put in place the 'Sofa 17' guarantee. We said that solved our concerns, and we bought. Our sofa arrived in 42 working days (short delay compared to what others have had to put up with I know). Relatives of mine who were coming to stay before then had to rent an AirBNB. Chris said "oh Sofa 17 doesn't apply to your order". Then he alternated between threatening to sue us and getting emotional. In the end he took our deposit and we dropped it. Do not go near this creep, for ANY reason. Do not go near him because he has something you like the look of - anything he has you can buy from 1,000 other places - its all just generic rubbish made in Shenzhen. Whatever you do - do NOT fall for the initial sales pitch, and do NOT believe him when he says he has "changed". read more

This is the worst thing to happen EVER!!! I placed 4 or 5 of my own large paintings at Home Essentials with Chris Exline in 2014. One day I went in and they weren't there! An employee said they were sold in a package deal. However, Chris assured me they were in a "stage flat" and I would get them back...but I never have. After consulting with the Hong Kong police, I recently signed an agreement with Chris Exline that they would be returned by latest July 15 2016 and they never were. I have repeatedly asked for my artwork but I have only received promises that they would be returned. Chris assured me they were not sold and he never made money from them and that I would get them back. However, it is all talk so far. The Hong Kong police have been notified and they have visited his shop and opened a case. The artworks are all painted on paper in mainly bright colors & ink and framed under glass. The frames are museum quality light color wood. Have you seen them in a flat on the south side of Hong Kong or anywhere? Thanks for your help in getting my art back! They are signed "Huntoon" 2007. I did not receive notification they were removed from the store or any compensation whatsoever! Chris PROMISED to return them over 6 months ago. Something is wrong. If he doesnt return them...it is theft of the worst kind!!! My post on Wordpress.org https://heartofhongkong.wordpress.com/2016/08/03/missingstolen-paintings-home-essentials-hong-kong/ read more

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Chris Exline is a scam artist and out right crook. Purchased furniture from him and after multiple delivery delays I did receive the goods, within months the furniture started falling apart - it was all junk. Sad to see he is still in business and continuing the scams. read more

Chris and the team at home essentials get it. In the process of relocating to HK from Australia and preferring not to be camping in our new home in HK while we wait for our furniture to arrive Home Essentials presents as the right answer. From a rental perspective, you have to have realistic expectations of the furniture, for us it is temporary fix so we dont need top of the line, the selection is pitched at the right level and the right price point. The team went out of the way to fit in with our schedule for a delivery, the team that delivered were in and out as quick as possible. Im a fan of anything that meets your expectations, the furniture and the product meets the expectation but the service sets it above. We didnt find anything that came close from the competitors at a sensible price. Thanks guys read more

Absolutely horrible customer service- "Chief Executive" helped me with a sale to buy a simple poster that I liked in the window and mail to my home address. After 1 month the confused/angry emails ensued. After 2 months I filed a claim with my bank. They said they would re-send the poster. 3 months have gone by and still have not received. I decided to go online and see if I could find the poster myself. Sales guy told me they were making them, that was a lie. I found same poster made by the original designer for $20 HKD that Home Essentials was selling for $50 HKD. STAY AWAY these guys are crooks. Wish I went to Yelp before walking into that store! read more

The owner is the absolute worst. He's such a brown-noser when you're about to spend your money. However, if you order/pay for something up front, good luck with getting any decent customer service or actually getting your purchases in a timely manner. If he's actually thoughtful enough to return your calls and tell you for the 10th time that your order might be here next week, he won't be polite about it. There's a complete lack of courtesy and tact from this worm once you've spent your money. Honestly, you can find the same products on the internet or somewhere else. Stay away from this shop unless you're buying something and walking out with it on the same day. DO NOT GIVE THEM MONEY UP FRONT! read more

dont buy anything from this company. they will not refund your money and never deliver any products. they have a case with consumer council because of the lies they post on their website and this fb page. do not buy anything from this company. consumer council has a watch list on this company due to: 1) lack of refund 2) poor response after taking my money for 5 months 3) lack of ability to update or offer reasons for unfulfilling an order which was pre-paid 4) terrible after-service 5) poor unprofessional attitude by email and by phone 6) false advertising about 24-hour response time on your website - false 7) lying and misleading customers on what your company can provide read more

We are in the middle of a painfully long battle to get the very expensive couch we ordered almost two months ago. After paying the full price of the couch up front, we were given a delivery date for 4 weeks later. Upon following up a few days before the scheduled delivery we were told that we must have heard wrong, the couch would be ready one week later. We said that was fine and tried to set a delivery date and time. This was when things got weird. The manager wouldn't give us a specific date, saying he would call us the day before. We mentioned that we have busy work and travel schedules, and the manager assured us he would make it work. It is now several weeks past our originally scheduled delivery, and a shop assistant has informed us that our couch has not even been made yet, let alone sent to the warehouse for delivery. Until this point the store manager had been assuring us that we only had to wait 'one or two more days' each time we spoke. Clearly this was a lie. Now he is not responding to our emails or updating us at all on the progress of the couch. read more

The store deserves a 0 rating, or less if possible. I echo others in wishing we had read reviews and done some research before buying furniture from that store. Their post-sale customer service is non-existent and I would even call it deceitful with lies about status updates and delivery dates. We filed a complaint to the HK Consumer Council and also to Amex to try and halt payment. We were also prepared to file a claim with the Small Claims Tribunal in order to get a refund. Our experience which we hope this review will help others avoid unfolded as follows: We purchased a sideboard, a dining table set (2 chairs + a custom made bench), and a custom made sofa in Sept. We were told the sideboard & dining table would arrive the following weekend, with the custom made items (sofa & bench) to arrive 6 weeks later. Full payment was made upfront - looking back, we should have never done this, but at that point in time, Home Essentials seemed like a reputable company and the staff, in particular their CEO seemed to be very helpful and friendly. After the sale was done, everything changed - our communication with them ranged from evasive to non-responsive and deceitful. The sideboard was delivered, but the door magnets weren't working and a door hinge fell apart within a few hours. It took multiple emails over a span of 2 weeks and 2 separate (workman) trips before it finally got fixed. Towards the end of Oct (~6 weeks after order), we were informed that our sofa was ready and that delivery would be within a week. We enquired about our bench, no reply despite several chaser emails. A week passed and we didn't hear back. We were told their CEO was at the factory doing a quality check and will confirm within the day. We didn't hear anything back so we followed up again and were told that the delivery date would be missed by a few days. We asked about the bench and received a reply saying that the bench was a problem because they didn't have one in stock. (The bench was meant to be custom made, so they had likely forgotten about it - we're not sure as we never received a straight answer). We were told that it was getting made and would be ready shortly. Early Nov - delivery of the sofa was confirmed for 13th with the bench conveniently omitted from their emails. On the 12th, (a day before delivery), we were informed that there was yet another delay and delivery would be on 18th. Everytime we brought up the bench, our question was ignored. On the 18th Nov morning, we were informed about yet another delay, with the CEO sending an email to "push back delivery by 1 day". After several emails back and forth where we asked for a refund, the truth finally emerged that the arms of the sofa were the wrong size, so they needed another TEN days. We were shocked - they had supposedly done a quality check at the end of Oct, and the CEO had blatantly told us that he needed to "push back the delivery date by 1 day" even though he knew it was going to take longer. At this point, we filed a complaint with the Consumer Council - 10 weeks after we had placed our orders, and a month after the sofa & bench were meant to be delivered. Amex was also contacted as Home Essentials refused to give us a refund. The response from Home Essentials were (quote) "We have not crossed the line warranting a refund" and "We are not failing to deliver" (unquote) which is a complete joke! The sofa was finally delivered in the second week of Dec, however there was no word on our custom made bench. Consumer Council chased up for us as well, but didn't receive any reply. Week of 20th Dec: We finally went down to the store to ask about the bench and for a refund. We were told that we would have the bench by year end (which we didn't believe), so we settled on a compromise - to take any 2 chairs instead of the bench. All in all, it has taken us 14 weeks to sort out our furniture, almost 3 times longer than the average time for any custom made furniture. A side story to all of this, we were at a bar having drinks with a friend one evening and I was relaying our frustration and the lady next to us said "Oh my, I didn't mean to overhear, but our friends had the exact same problem with fake delivery dates and they are still waiting for their furniture!" Other friends whom I've spoken to have also heard similar stories. Please do your research - review the "hidden" reviews that Yelp's automated software doesn't recommend - probably cos the people who reviewed it came onto this site specifically to share their horror stories, and go check out Google's reviews of the store. read more

I bought a couch and a chair from this crooked outfit last year. First the couch was made incorrectly, but eventually got fixed. However, the chair was another matter entirely. After many months of lies and unfulfilled promises about the chair's manufacture and delivery I finally was promised a refund, which the owner "put in writing". Then the lies and months of delay regarding that began. The refund never came. So, I sued him... and won! Using Hong Kong's Small Claims Tribunal was simple and straight forward and in the end I received my refund plus court fees plus interest. Do not buy anything from this store... ever! read more

Yeah I have to agree with the bad reviews. A very slick American (sorry) salesman but once you've paid- all -upfront, it turns into a nightmare. I ordered a couch, custom made, it took 3 months instead of 4 weeks as promised, after many attempts by me to chase it up. After 2 botched deliveries eventually the couch arrived. Stay away !. read more

An absolutely shocking customer service, which makes me wonder if this is just a scam. Ordered some furniture 5 months ago, and owner kept promising "this week", only to be followed by either complete silence or crazy poor excuses. Stay away from this place. read more

One of the worst customer service I have come across in HK. We bought a nesting pair of coffee table and it was delivered on time. We found some defects and Chris the owner agreed to replace. However even after 3 months, tens of emails and more than 30 calls it hasn't yet been resolved. In last 30 calls, I only got him over phone once and from more than 10 mails only one has been responded to after threatening to go to the consumer council. I should have read all these negative reviews before buying. I have bought many furnitures and far more expensive in the last 4 months but not giving any more of my business to Chris. He is a compulsive liar and habitual cheater. Stay away from him and his store even if it is the last store on earth. read more

I have a terrible experience with this store, actually it is the worst experience ever with ordered furniture or post sale customer service. Unless you can take with you the items you purchase on the day, I would strongle advise you do not do it, however much you want the nice furniture this store sells. You can get it elsewhere and without the hassle of trying get what you paid for or a refund. I am still trying to get a refund from the owner and CEO after many months of trying on my part. I get nothing but empty promises, if I manage to get him on the phone and you can forget about getting a response to an email. read more

Home Essentials should get a ZERO rating because their customer experience and service totally suck! Too bad the minimum you can give here is 1 star :( Let me tell you my experience. I had the agreement with their sales staff to buy bookcases at a discounted price, as a return customer. The owner, a certain American named Chris, then reneged on the pre-agreed price. I reluctantly agreed the new, higher price with him. After some time, Chris told me they had only 1 bookcase left and again raised the price. I tried to reason with him, but before I even opened my mouth, he was going "nope, nope, nope" with me. I was really upset as I felt he treated me like dirt. He was also the most arrogant and condescending jerk I have come across in town! At one point I almost forgot I was the customer and it was me giving him business! I have never had worse customer experience than this. Chris @ Home Essentials, you really scored a Home Run as the most appalling customer service provider in town by treating your customers Essentially like shit! read more

Extremely BAD shop - owner (Mr. Exline) seem to be a great person, helps you when purchasing, etc. But after he has received your money - forget it. Did not adhere to an agreement we had on paper in regards to return police, had to wait for over 5 weeks for the ordered product and then over 7 months to get my money returned. This only after I had officially complained with the consumer council and taken him to court. The day before the court meeting, he offered to pay and plee guilty. This guy is a crook! Yes the stuff in his shop might look nice, but watch out! The quality often sucks and the after sales services is below any standard! read more

Knowing the past reviews and colored history of this business, we still ordered a dining room table, well, frankly, because we loved the table. Same story as hundreds others who have posted online, broken promises for 6 months now always saying 'next week', we would see and/or receive delivery. Then each week, radio silence....and another promise. The sad part is that Chris could easily have a thriving business in HK, if he could just follow through and stand behind his words. Very unfortunate that he is still living up to what has been posted online by many others. Maybe one day he will see the opportunity to do the right thing in the way he treats others, however for now, I would advise to not give this business any money upfront for any furniture, until it is physically sitting in your home and do not order any piece unless you absolutely do not need it on any time frame. Maybe he will turn it around to being a man of his word, however for now, it is just not the case. read more

I have to add up to other bad comments on Home Essentials. And I am not doing this with pleasure. Being based in Singapore, I spent a weekend in Hong Kong with my husband and we found ourselves browsing around at Home Essentials as we definitely loved the atmosphere and the style of the shop. We met with the owner, Chris, and had a wonderful moment with wine and "yes we can" experiences. We ended up buying A LOT of furnitures and decorations with the promises that it would be delivered in 3 to 6 weeks in Singapore. This was in June 2016... and till today, we have received NOTHING. We have paid 100% of the price on that day in June. And NOTHING. I have sent dozens of email to Chris, phoned the shop in Hong Kong but can never reach anyone who can help. I have asked nicely for some updates (even a "sorry we do not have any container ready or production is delayed or anything would be better than not knowing". I received a couple of very short answers, randomely "every thing will be shipped this week, sorry for the delay", "it is already in the container, ready to be shipped" "container is ready on the boat"... should reach you in 10 days. I am SO disappointed and feel I have been fouled. I no longer even want to see these furnitures I have been expecting for so long. I am now doubting the quality of it and it is associated with such a bad experience. I never post this kind of reviews but I really want to share my very bad and sad experience so people can decide whether they want to take the risk or not. It might just be a one-bad-shot experience but based on what I have read, I doubt it. read more

Just. don't. go. there!!!!!!!! Customer service is terrible (oh, not at first.... but when your things aren't delivered - which they won't. Or the measurements will be wrong, or the colour... And even once you have the piece... quality is terrible and things break aftre less than a year! read more

Like some of others, I read / heard a wide range of mixed reviews. Needing a mattress as I was moving flats, I went into the shop asking questions about the reviews to which the acknowledged all of them. The staff were friendly and upfront. Long story short, they delivered mattress I needed within 2 days. And, it is the best mattress I have ever had, and the price is much lower than other stores. I will buy there again. read more

I had very positive experience with Home Essentials in furnishing my new apartment in Hong Kong. Chris was were considerate, professional and efficient. Chris provided us with all the home furniture and essentials to make it easy one stop shopping experience for us. Chris was flexible in accommodating our requests and added many additional items to make our move into a new place comfortable. His delivery staff were professional, careful & pleasant to interact with. He continues to help us in our home furnishing needs. read more

Dreadful experience. We were promised a 6 week delivery for a TV stand and shoe cabinet. Got both 15 weeks later. And we returned them because the measurements were wrong as were the color and many small design details. Communicating with them is a nightmare. The CEO in particular has a passive aggressive attitude that occasionally crosses over into rudeness. He does not deserve your business, you do not deserve the hassle. Do yourself a favor, pay a bit more somewhere else and avoid these bastards. read more

I would never ever shop at this place. Ordered a bunch of fairly expensive stuff last week- with a very delightful ore-purchase service and interaction that disappeared into thin air once my payment hit their accounts. Now its been 4 hours since the items were to be delivered ( oh the truck was booked for me at 1:30 pm and hope that time was convenient for me- its now 5:20 pm and the magic bus has never arrived) but there is no update on the delivery. The store owner Chris keeps mentioning 5 minutes, but his 5 minutes never comes- in this 4 hours, I gave them 3 hours and in the last hour called them over 8 times and emailed 3 times- still they have no idea of their delivery truck. Absolute no no to this overpriced shabby service where in the last 1 hour they have no idea where my stuff is. Home Essentials Hong Kong Ltd. I would give this 0 rating if I could. The guy has not had a clue where my order is since yesterday and on phone he has the cheek to tell me that my order is in control read more

NEVER order anything from Home Essentials. The communication from the "CEO", is a total disaster at best. I am still waiting for my sofa almost four months after ordering it. He takes the entire money up front and then embarks on a series of vague excuses as to why there is no delivery. He has promised multiple dates (one that I even flew to HK to accept delivery for) that have fallen through. No proactive messages of warning. All communication relies on the customer continually chasing for news only to be told a series of stories by email about the arm being put on wrong, the wrong contact email, lack of staff, not being in Hong Kong and the list goes on. After several unanswered emails, I decided to CC in another member of the team. I was told in no uncertain terms that this would be no use as he was the ONLY person in the company with any access to stock or orders. How on earth can you run a company like this! The latest fiasco (after continual chasing) was that the sofa would arrive tomorrow, October 13th 2016. And alas, after multiple emails to chase for a time, I am finally told that this was never promised! If he just scrolls to his last email he can see it clear as day. Anyway, this has been the worst buying experience of my life and however good his sales skills are, I advise anyone considering an order to go elsewhere. Do not be fooled by the fact he has a fancy store on Lyndhurst street. Maybe the rental business works, but for anything else, his sales skills and ability to get your money are literally the only thing keeping this place alive. read more