I bought a bed frame from your Pricerite store in Shatin on the 2/10/2016. I reiterated THREE times to the salesman, Ryan Yeung, before making the payment, that it was of utmost importance that delivery was to be completed before the 22/10/2016. Yeung, your dishonest salesman responded THREE times saying that delivery will happen WITHIN three weeks. He then shockingly goes against his promise after the payment was made saying the bed frame will be delivered within 21 working days. Therefore this could in fact equal to a whole month and one day for this month as there are red days and since Saturday is apparently not a working day, his promise of "within 3 weeks", is an extreme and far fetched lie. In addition, since I have not received any adequate answers over the phone, I have been back to the store for answers on the pending promised delivery date and all I get in response from Mr Yeung is that "it should happen, usually it is ok" and "normally delivery will happen within 14 days", "it should come next week" (he did not confirm a date, just said "should") just continuing to waste my time and drag on time instead of admitting/dealing with the issue. He advised me to call the customer service delivery hotline to rush them. I am utterly unimpressed that Pricerite, a large company, could lack this much professionalism. I went back to the store on 12/10/2016 stating that if I could not have my bed frame by the date I initially requested for and was promised, I expect a FULL refund and I have yet to have any professional answers. Furthermore, I went back to your store tonight (13/10/2016) and I was shocked to be informed by another sales representative that this bed frame is in fact still in the process of being made as it is not even in stock. This was something I did not know before or after purchasing it, until now. This is absolutely appalling! After reiterating THREE times that it would need to be delivered within THREE weeks (7 days per week, NOT 21 working days) BEFORE payment and your sales representative could have the audacity to NOT inform me that this bed has yet to be made?! Looking at my requested delivery time frame criteria, it would not make any sense to order a bed frame which needs to be made and not in stock. Your sales representative had no intention on the customer's interests in this case. I went into the store set on purchasing a bed frame I wanted by a certain time (3 weeks from 2/10/2016) and until now (13/10/2016) I have yet to have answers. This whole process has hindered by Mr Yeung giving unproductive responses only to drag it on which is irritatingly unprofessional. The time I have wasted is bothersome and an absolute nuisance. Like most people, I have a job and needs to work between Monday to Friday 8:30am-4:45pm. I set time aside to purchase a piece of furniture and cannot afford to waste anymore time and will NOT accept this bed frame after the promised time frame and I expect a FULL refund due your company's dishonesty and unprofessionalism. I need a bed frame by a certain time and your company has done nothing but waste my time, leaving me little to no time to arrange a bed frame to be delivered in my initial criteria of which I mentioned before purchasing from Pricerite. I sincerely hope for an immediate and fast response this time. P.S Please note that I work from 8:30am - 4:45pm and expect an English speaking representative. Your long awaited and over due call/response is welcome after 4:45pm. Regards, a very dissatisfied customer. read more