This was, without question, the worst experience I have ever had with a cleaning company. If I…read morecould give zero stars, I would.
I paid for a deep cleaning service that was supposed to include the oven, cabinets, drawers, refrigerator, windows, windowsills, baseboards, sweeping, mopping, and other detailed cleaning tasks. Much of that work was either incomplete or not done at all. The oven was not cleaned, the exterior of the refrigerator and freezer were never cleaned, several drawers were left untouched, two kitchen cabinets were not cleaned, the windows and windowsills throughout the home were ignored, the fireplace and mantle were never addressed, and the bathroom baseboards were not cleaned.
Communication was extremely difficult. The cleaners seemed unclear about what services had been booked and repeatedly had to backtrack after I pointed out missed areas. Despite multiple calls to the company during the appointment, no one answered.
I was also shocked by the lack of professionalism. The cleaners used worn, dirty-looking sponges in my bathrooms, did not wear shoe covers while walking on freshly cleaned floors, and expected me to provide paper towels, trash bags, and even a ladder--none of which was disclosed beforehand. I specifically informed the company that I have real hardwood floors and was assured the cleaners had the proper products to care for them. Instead, I watched them use the same cleaning solution on my hardwood floors that they used on the kitchen tile floors, which is not proper floor care.
The most upsetting part of this experience was that the cleaners threw away a plant I had been growing in a Mason jar for four years. I started that plant shortly after my mother passed away, and it holds tremendous sentimental value. When I noticed it was missing, I searched the house and ultimately found it thrown away in the trash inside one of my grocery bags that had been taken from a cabinet because the cleaners did not bring trash bags. They also used and discarded my Clorox wipes, threw away some of my cleaning supplies, and discarded other personal belongings without permission. Cleaners are hired to clean, not decide what items in a customer's home should be thrown away.
To make matters worse, my credit card was charged before the appointment despite being told it would not be charged until the service was completed. The cleaners ultimately packed up and left without completing the service I paid for.
Overpriced, poorly managed, and far below professional standards. I genuinely do not understand how this company maintains such high ratings, and I would strongly recommend looking elsewhere.
Update: re-cleaned my cabinets. They are awful! I'm over the limit for photos, but it was full of dirt. The deep cleaning is a scam. A week has now passed, and no one from the company has called to resolve the issue or give me my full refund. The one phone call from a "manager" has resulted in nothing.
