This is the most unprofessional rental business I have ever come into contact with. The office staff have the most lackadaisical attitude about doing their job and couldn't care less about the tenants, at least in our case. Holton had their workers ripping up flooring above the apartment below late at night. It was incredibly loud and while the workers were nice, Holton couldn't care less about their tenants, at least in our case. I would stay far away from this business. You'd be better off sleeping in your car. read more

If I could give 0 stars, I would. This is just another terribly managed, predatory rental company--complete with poorly maintained units, disorganized operations, outrageous pricing, and office staff with unhelpful, dismissive attitudes (likely worn down from dealing with so many frustrated tenants--boo hoo indeed). I was notified 30 minutes before moving into a new unit that it had significant damage. I was told I could either live through six months of construction or relocate on the spot to a completely different location--one that will price me out after this year. As a result, I haven't even unpacked two-thirds of my belongings. Then, they mailed my refund check to the wrong address and blamed me for it--because I had submitted a mail forwarding form before they unexpectedly moved me last minute. After over a decade in this area, I'm finally leaving due to the worsening housing crisis and companies like Holton, which are, in my experience, the worst of the worst. If you absolutely have to rent from them, go in with your eyes wide open. Everything they do seems designed to benefit the company at the tenant's expense. Be prepared for headaches. read more

Do not under any circumstances rent from Holton. Ever. My water heater exploded, and destroyed the flooring in my apartment. They said they fixed it Friday night however I was there and no maintenance people were there. I got robbed and emailed them saying my one street light wasn't enough to be safe in my home. Guess what. Street light doesn't even turn on anymore. Holton has made life a living hell not only for me but for other friends living in abusive house hold. Holton only cares about money not the college kids living in their complexes. It's a shame truly. Long story short it's cheap and it shows because your life will suck if u live with them :)))) read more

Be prepared; I have a lot to say about this rental company after renting from them for 2 years. Maintenance: The maintenance manager is as sweet as he can be, he's the owners nephew. He doesn't really have any other qualifications to work in maintenance other than the fact that he's a relative. Our fridge was leaking so we submitted a work order. He came to look and said that the fridge seemed fine. Continued to leak, so we decided to stick a bowl in the area of leakage for proof. Overnight the bowl filled completely up, we walked it up to the office to show them "hey something needs to be fixed", as we didn't want to be charged for any of the damage. An experienced repairman came in and said we needed our fridge replaced, so after three visits we got the fridge taken care of. Next, our water heater broke. We heard some water dripping behind the door that the unit was kept, and the floor carpet in front of it was completely soaked and apparently the ceiling in the apartment below was ruined. The nephew, bless his soul, told us it was because we were running our AC too much, then he said it was because we went from such a high temp to such a low temp (74 to 68) and our AC froze. My fiancé and I decided to make a couple of phone calls, because her grandfather owns his own heating and air business and my dad is currently in school for it. They both laughed and threatened to call the rental company. We got a professional to come in yet again, and come to find out it was the water heater. It crapped out because it was 12 years old, keep in mind that the average water heater lasts 8 to 10 years. They drug it out and water was pouring out, and they still tried to say it was our fault in an effort to charge us for the damage. The last work order we submitted was due to mold that was black in color, growing on the ceiling above the shower. First of all it took two weeks for the nephew to come out to look at this. That's fine we will wait. In the meantime, a friend of ours was having the same issue so he went to the office and spoke to Kelly Holton, letting her know that there was black mold. With a sarcastic tone she first addressed that "there's no such thing as black mold"... That wasn't the point. The point was that there was mold in the apartment. The nephew made it to our apartment and said that the mold was "normal bathroom mold". I'm sorry but what mold is considered NORMAL? I digress and shift my focus... Office Staff/Kelly Holton: Let me start with the good: I love the office staff they were all so sweet and helpful, except for Kelly Holton. I've never had a good encounter with her, though I've never made it known until now. Not many people are fond of her, except for my fiancé, and now she even doesn't like her. There have been several instances, when my fiancé was on good terms with her, that Kelly would talk negatively about other college tenants. We may be college students/recent graduates ourselves, but we can still clearly identify when someone is being unprofessional, and when you're essentially talking shit about other tenants, it's unprofessional and we've taken note. There was a point in time when one of the neighbors in our apartment complex got a dog, and we asked Kelly if they had changed their pet policy. No was the answer, the dog was an emotional support animal, but she made it a point to say that maintenance would be in and out of their apartment for made up reasons so that they could keep an eye on the dog and apartment. Lying and deception are not things I want in a rental company. I was shocked when I heard it. In February of this year, my fiancé and I decided to sign our lease over in May instead of July when the lease typically ends because we're both moving back to our hometown. Kelly said that they would advertise our apartment and they would keep track of finding a subleaser, not to worry about it. We were surprised because we were prepared to look for subleasers, but we took her word and said okay. It's now April. Two weeks ago my fiancé called Kelly to ask if they had found subleasers. She said no, but they had advertised our apartment on Craigslist and were just waiting for a response. I decided to look on Craigslist to see what the post looked like, low and behold, THERE WAS NO POST. I looked through each section of Boone Housing and organized the posts from cheapest to most expensive and looked for our rent amount and nothing was there. She lied to us and deceived us, making us think that they were actually looking for subleasers for us. So here we are 3 weeks later and everyone who needs a summer sublease has found one. If we don't find subleasers, Kelly Holton has fucked us over about $2,000 in rent. But that's not all, I found a subleaser that was interested in renting for the summer and signing a new lease, Kelly said yes send her here, so she came all the way here to find out she couldn't sign a year long lease because Kelly didn't tell her over the phone. IMBECILE. read more

Holton is one of the shadiest, most dishonest, and pathetic rental companies in the country. They will LIE, they will BULLY, and they will EXTORT anyone that they can out their money, their time, and their peace of mind in their own home. The fact that they are still in business is due ONLY to the fact that there is a huge lack of housing in Boone currently. If you are searching for housing in Boone and find that you have no other options for a place to live other than through Holton Mountain Rentals, I would suggest you build a shed somewhere in the forest to live in. It will be a better maintained, less expensive, and most likely more enjoyable place to live. read more

They do not qualify for a star at all. Our daughter has been in a mold infested apartment since August and based on some research-it has been like this for quite awhile. There was some flooding recently in Boone and water was seeping in the front door. The ceiling tiles were replaced several times but "the problem" was not taken care of. My husband went to Covington 107 and took down the tiles and found extensive mold. He went directly to Holton and they "were going to do everything right to get this taken care of." They told my husband they would put our daughter up in a hotel while the repairs were being made. Fast track to the next day and they rescinded the offer. Mind you-now they were dealing with us over the phone and not in person. We were told no hotel and she would just have to find somewhere else to live while being repaired but it will be about 2 weeks before they can even start the repairs and they feel the apartment is habitable. THE APARTMENT HAS BLACK MOLD!!! I dealt with Kelly Holton-this is a money sucking piece of crap operation. Do everything you can to stay away from Holton Mountain Rentals, read more

Worst. Place. Ever. Raised rent yearly, never got repairs, rude staff, hidden fees (don't expect to get any of your deposit back). There are great people renting places everywhere, just check the local papers. Avoid if at all possible. read more

Holton has to be THE worse management company I've ever dealt with, bar none! After making a list of things that need to be fixed, NONE of the things were ever addressed - even after calling them a number of times to fix. They didn't return phone calls and when I'd call again, they would make excuses and would say someone would call me back. Did it ever happen?? N~O! I left the apartment in better shape than when I got it and now they are trying to keep my security deposit. These people should not be in business! Rent from someone else. ANYone except Holton Mountain Rentals! read more

My wife and I have recently moved to this area as we both have accepted positions with local companies. We have found that trying to find long term housing in this area is difficult at best. Holden mountain and their representatives are no help whatsoever through this process. First we searched websites, traveled through neighborhoods and searched local news papers. Within a couple of days we narrowed our search and found 3 potential properties. It just so happened that Holten Mountain were managing all 3 of these properties. So we contacted Holten Mountain for our inquiry over the phone. The phone was answered by a woman whose replies and "I could care less" attitude bordered on being rude. When We asked about the three properties we were informed that we must first pay $45 for a credit check (which we have no problem with). At this point the representative stated that only then we could inquire which properties we were interested in. At that point it was up to us, as consumers to contact the current tenants to ask for a time to see the houses/apartment. After all of this we could apply for the rental. So basically Holten Mountain does the bare minimum and could care less if you find housing through them or not. As they see it they would make more money by renting to more students. I believe this callus attitude does a great dis service to not only to potential renters like ourselves but also to the owners of these properties by showing the lack of regard to their properties and unfriendly representation. read more

Wish I had read reviews of this company before renting from them. They are AWFUL!!! They say things are being cleaned and repaired, when they are definitely not! If you are late with your rent, the late is fee is about 16%, which is outrageous and unheard of. Don't rent from them. stay far, far away. read more

Let me start by saying I made a Yelp account solely to make this review. I have be living in an apartment by holten for 2 years now. I love the location and the apartment itself. THAT BEING SAID, I have yet to have a reasonable experience when expressing any sort of concern to the office management. They have recently changed the electricity policy that of you are over 125% of the average electric bill, you will be charged an overage. Prior to this change, my roommates and I had only ever received one overages for a few dollars during the winter months, which seemed reasonable given we were using out heat frequently, I was happy to pay. With the new changes, I have had an overage charge almost every month since December, and the winter break/summer months have been the most expensive. When first talking to the office about these overages, we were told that we obviously did not know how electricity worked in a snide way and the women at the desk replied "ladies, anything plugged up requires energy, even when your curling iron is not turned on". Thank you for that life lesson, I guess o have leaned nothing about science with my chemistry degree and 17 credit hours worth of physics classes. My roommates and I actively unplugged everything in the apartment except the refrigerator. That's right, EVERYTHING, and we continued to get billed. I was then told this is due to the fact that less tenants are living in their apartments during breaks therefore averages were way lower and those living there would have comparably larger electric bills during university break months. While this all makes sense, I am a full time student who also works year round in Boone, and I pay rent 12 months out of the year. I should not be worried that I will be financially punished for staying in my apartment that I pay for. I pay rent on my own and do not have the financial ability to continually be paying electric overages each month in addition to rent. We have had trouble with maintenance as well. The crew is vey nice, but they seem to half-heartedly do each job. We needed work done in both our bathrooms and holten said they needed to do the bathrooms at the same time and we would be shower-less for a few day. This was fine until the man came on Monday and we did not see him again until will called the office on Friday because he had not yet been back. A mess of saw dust was left throughout our apartment and a different shade of paint was used, so it looks like a hack job. Do not rent from holten, everything is half-done and they will just feed you excuses. read more

If I could give them zero stars, that would be more accurate. After almost a year, i've dealt with fleas when I don't have a pet, a bathroom ceiling that is constantly covered in mold from poor ventilation, and mice that seem to think this is their apartment. They sent in someone to spray for the fleas twice, because they kept coming back. But I had to take care of everything else myself. A few months after finding and patching up the holes the mice were getting through and catching a few of them, i'm awake at 5 am listening for them because i heard another trying to come back in through the sealed off holes. Rent from someone else. read more