I would like to preface this review with the fact that I have been in service my entire life,…read moreincluding managing a hotel myself. I currently work for American Airlines at the Charlotte Douglas Airport. The front desk agent Matt - caused me to walk away from a prepaid reservation and pay to stay at the Hilton Hershey property instead. Which was amazing, by the way! I had a reservation for 6/15, and had called the week before to reconfirm an early check in. After working my 8-9-hour shift, I drove over 7 hours straight to Hershey PA to take my elderly mother to a concert at Hershey Stadium. Once arriving at the Fairfield, Matt brusquely replied that I did not have a reservation. I explained to him that a Marriott Vacation Club Member had gifted me the room and it was registered in my name as well as theirs. He then "found it" and told me there would be no early check in although I had confirmed, and I would have to wait until after 4pm. Mind you it is 11am, and at this point I have been awake well over 24 hours and am feeling faint. He was so nasty, I took a step back to take a calming breath. He was then so rude to the next lady (in front of her children as well) that she exclaimed "is this how you treat Marriott Bonvoy Members? WOW!" I knew I was unable to reason with this individual, and I was too exhausted to escalate the issue. So, I simply left and took my business elsewhere. I called today after some thought on the matter, hoping to give grace, and it was Matt who answered the phone. He was disdainful, snide, would not provide me with the GM's name or email and disconnected the call. I called Marriott Bonvoy myself and got the information I needed. Matt is ABSOLUTELY NOT the person Guests should EVER see and interact with upon entering a Marriott property. A welcoming smile and spirit of kindness is necessary in our industry. Matt has none of these qualities. Like I relayed to Corporate, Matt is most definitely a cause of loss of revenue for this location. On a more positive note, Zira and Melisa at The Hampton Inn Hershey saved the day! Highly recommend!!!

Really a 4.5 star... we had 2 king sized rooms . One had a sitting area and seemed more spacious,…read morethe other lacked as much furniture and had an old light and a few other items which probably should have been removed. Hotel was very clean! Service at breakfast was excellent, as were the options for a buffet styled meal. Front desk staff was very nice as well. Would definitely stay here in the future.

The hotel is walking distance to the airport. There is no shuttle. The rooms were clean and the…read morehotel was quiet. The lady in the pub was not all that nice, and the food was just ok. A colleague asked if his burger could be cooked to medium she said no that it had to be cooked all the way through. I wanted a pizza minus olives and wanted to add mushrooms. She said no they didn't have mushrooms. There I conclude that the food is pre cooked or prepared and they just heat it up. It's not the worse place I've stayed, and I would come back but just order food to be delivered.

If you want an attentive front desk staff or a peaceful place to sleep, this is not the hotel for…read moreyou Hint, the loudest rooms in the hotel are the even numbered rooms. I say this because the front desk staff doesn't seem to understand this basic concept and you may need to remind them If you are unfortunate enough to get a king room, the air conditioner intake is less than 2 feet from the bed and is very loud. Do yourself a favor and stay somewhere else.

I stayed here for a night after a long day of flying. I was pleasantly surprised by my stay here…read more The rooms were modern and clean with updated furniture and fixtures. It all felt new. The shuttle service was very efficient. I was picked up less than 10 minutes after calling. The service at the front desk was very friendly and helpful. All good on the service front. The people who work here seem happy. The breakfast was also a very nice touch. The breakfast area was large with a good number of food options, including hot food options like eggs and breakfast meat, which I very much appreciated. My stay here was very positive - service was great, the room was modern and clean, and the price was very reasonable. If I ever need to stay near Harrisburg International Airport again -I'll be back.

You know, its pretty convenient and overall not bad. People are friendly. Like all hotels of this…read moreclass windows don't open. Close to the airport but not walkable--so you still need a car and the logic for staying at an airport hotel kinda fades away. On the plus side, there's a Sheetz real close and they are building a Wawa even closer. So you could hole up here for a while. There's also a local Chinese restaurant that will deliver you food right quick.

Today at the Best Western Premier, I attended The Great Bake Off with proceeds benefiting the AKT…read moreFoundation. The AKT Foundation supports survivors of domestic violence in the Central PA area. The Great Bake Off is a fun event to sample dessert treats made by an impressive group of local professionals and amateur chefs. After sampling from both professional and amateur chefs, attendees vote for three favorites from each group. My professional vote goes to Sugar Anarchy's Miniature Ginger Snap Cookie and their decorated Russian Shortbread cookies. My amateur votes go to Shannon Twigg's Molasses Cookies, Jessica Schiel's Sourdough Brown Butter Chocolate Chip Blondie, and Ashley Hoffman's Girl Scouts S'mores Cookies. One thing I like about this Best Western is that it has plenty of parking and excellent conference rooms to accommodate significant events.

I was at the Best Western Premier the Central for the Soup Cook Off that was being held here! The…read moreAppearance of the Conference Center was very appealing with rich looking decor and comfortable seating in their lobby! There is a restaurant/taproom named O'Reily's that looks interesting with an Irish Fare menu with a few choice add ons! The room the soup cook off was in was large and well appointed and had plenty of speakers to hear announcements! Overall from what I've seen and the amenities that are available this appears to be a very nice place to stay while in the Harrisburg area.

I love the scenery great customer service definitely a great place to enjoy your stayread more

Pleasant stay and pleasant staff. Would definitely stay again. Plenty of parking, restaurants…read morewithin walking distance - like right out the door. A quick drive to Hershey itself.

This Hampton Inn was very welcoming for families with children of all ages. The hotel was clean and…read morethe staff was very accommodating. The folks who stay here will also be families like you. Most people come here because they are going to nearby Hershey and don't want to pay $1,200 for one night at the Hershey hotel. Save your money for the park and stay here instead. In the morning the staff in the restaurant really worked hard to prepare a beautiful spread for the guests. They had an oatmeal and waffle station that's super engaging for the older kids. Everyone here provided service with a smile. I wanted to make sure that I thanked them here for their hospitality. You all keep up the fine job you are doing. Thank you for the coffee and clean sheets for this tired mom and family, will be back soon.

I would not recommend staying at this property as it is under construction eliminating some of the…read moreadvertised amenities. There is no lobby and no onsite breakfast. You do have the option of driving to the Mainstay property for breakfast. There are no vending machines or ice stations except on the basement level. The television reception is very slow and service goes out frequently. No channel guides. The pool and hot tub access is through a construction zone littered with construction debris. Construction debris also scattered about the side entrance. The room itself was nice and beds comfortable. Unfortunately their website does not disclose that the property is under construction. We would not have stayed here had we known this. Good luck!

A little small, but very nice place. Room was clean, and well maintained. Price was very cheap for…read morewhat you get. Motel has a pool ( closed for fall ). Laundry, ice machine, and snacks sold in the office

I have stayed at this motel many times both short and long term. Has an ice machine for the road…read moretrip tourist, one washer (2.50) and dryer (1.00) both in working condition. This place is very well kept I have put in a word to get smart TV's installed with NETFLIX. Walmart is about 3 miles away with two sheetz at opposites ends one in Hummelstown and one towards palmyra. I hope this helps and yes there is a local plant fitness in Hummelstown

The bar service at the olde mill was amazing we had Stephanie who was very knowledgeable about…read moredrinks and food options. She helped us decide on the wine flight and I'm glad she did.

Really enjoyed our time at this hotel! Great location right in Amish country. Affordable stay, and…read moreour room had 2 separated bedrooms and a balcony. Everything was super clean and in great shape, and the staff were so nice and accommodating! We enjoyed the pool and hot tub as well, but we didn't get the chance to check out the free breakfast as we had other plans. They also have free coffee available around the clock at the desk, and the coffee pods in the room were stronger than your average hotel room coffee. Shower had good pressure and temperature, and it was quiet enough for a decent night of sleep. Only weirdness is someone's home is right next to it, and so we could see into his "yard" from our balcony, but there's privacy barriers so that no one can see you and vice versa if you're sitting. Would definitely book again!

Sooooo I don't want this place to get swamped after my review but this place top to bottom is a ten…read moreand if some extra zero behind it . But for sure some of the best customer service , great food and very clean rooms and hallways and outdoors as well. The people are genially nice and really want to point you in the right div Reaction and very friendly, definitely not like New York!!food was really good , such fast service . I'd come back here for sure if I was coming Back. The beds are Also very comfortable and friendly as well

This was a last minute decision to try this hotel, it was in close proximity to the Movie venue…read more Clean, modern. Easy check-in and checkout. Room was super comfy with a nice couch and mini fridge, microwave and coffee maker. 2 bottles of water was a nice surprise. What really stood out was the room darkening curtains, woke up at 7:30 and thought it was still 4am. We did have an issue due to a winter storm, took out their satellite tv so it was a quiet night. We had a very restful night.

I decided to have their wings for dinner. I ordered six buffalo which came with the ranch. It did…read morenot come with celery, which is not a huge deal. Just a note. They were well flavored definitely more on the spicier side that had a nice texture not too soft not too hard. I would definitely get them again. they weren't the best wings I've ever had, but I will definitely get them again if I was here.

Well, I'm a morning too, if my two nights stay. Eating breakfast, hot breakfast made to order,…read moretoday as of yesterday the food came out rather quickly, hot and fresh. Very good the woman serving the breakfast, she seems to be tired and may be a little grumpy, not a big deal, just an observation. My room was clean and comfortable, no signs of any wear or tear. The facilities maintained very well nicest staff at the front desk.