Such a disappointment. Would not recommend.
The facilities were okay, but nothing great, and the cost is astronomical. For the price, I was expecting a nicer place. We chose this place so we would have a handicapped accessible room for my grandmother.
I reserved 2 rooms, 2 queen beds in each, one handicapped accessible. I was told they'd be connecting.
I called the week before to confirm and was told they would be connecting.
I called the day before to confirm and was told it would be connecting, But the only handicap accessible rooms have king size beds. I asked if there was a couch or something or a cop and they said yeah there's a couch.
We got there, the rooms were not connected. That's not so bad, but the crazy part is there's no way they would ever be connecting as they do not provide that. So I'm not sure why I was told that twice.
There was also no couch. They do not provide couches in any of their rooms. I am sharing a bed with my grandmother.
It was dirty and just enough things were wrong.
We stayed a Friday to Monday.
First off, we were unable to check in at 4. The front desk said they would text us when it was ready. We waited around and I finally asked after awhile, and they said oh yeah it's ready!
Our fridge made a high pitched whine, which was so bad we had to unplug it at night.
When I went to open the curtain on the balcony, the handle came off- it was not screwed on, just placed there.
The buttons on our remote control didn't work.
The body wash bottle in the shower was off the wall, still attached to its holder, but everything just placed in the shelf area.
The floor was so dirty we had to keep shoes or socks on, or the bottom of our feet would be black. That was really gross.
There were wires visible around the mirror.
The water pressure was abysmal and the heat was on a regulator so I never fully felt clean. I'm ok if it isn't a fire hose, but I appreciate more than a full trickle.
We waited on Saturday for housekeeping to tell them, but the room was never cleaned. When I called to the front desk, the lady said they'd send people right up.
We waited for maintenance, and I said please fix it, we need dinner at this point.
We went to dinner and the hotel called us asking where we were. I said I had told maintenance they were allowed in and that we needed food.
Maintenance did exchange our fridge and fix the handle on the curtains. Oddly enough, when we returned, there were 2 bottles off the shower wall.
I called the front desk to let them know so they could fix it on Sunday, and also that housekeeping didn't do their job, and the man was very argumentative and kept insisting that we had put a privacy marker on our door. I assure you we did not. He was accusing and rude. I asked him if he expected us to stay in the room our entire vacation, waiting for them to fix all of the things wrong with it. He's the reason I am writing this review.
Nothing happened Sunday with maintenance, even though we told the staff again about the bottles in the shower and the remote.
We tried the in-room coffee. Two of the creamers were okay and the third one had gone bad and curdled all of the coffee so we had to start over but they only give you one normal and one decaf coffee per day.
Another inconvenience was that the blow dryer did not go on high level. It would only do the low level option. Also the cord was stuck and would not fully retract and would also not fully come out.
The food at breakfast was bland and ok, but super expensive. It was $51 for a side of toast, a bagel with cream cheese, side of bacon, and some coffees and orange juice.
The last straw was on the morning of checkout there was a cockroach crawling on the wall. We left for breakfast and quickly checked out.
Overall, we were super disappointed. It is getting to be an older hotel with problems, and customer service is going downhill.
I would not have minded paying for luxury hotel if we were getting the services that they offered. But this was a very bad experience for what we were expecting and paying.
Upon check out I spoke with a manager. She backed her employees by saying again they said there was a do not disturb sign on the door one night. I said okay, can you check the cameras? Because I can promise you we never put one on there as my grandmother wanted the room made up daily. She said they did not have cameras. She took off $20 a person.
We will not come here again. I would recommend going somewhere else. read more