I'm not typically the type to leave reviews, but today? I've decided to match this woman's energy…read more And since we're apparently handing out attitudes, allow me to return the favor.
My mother, who is older, has now been spoken to in an incredibly condescending and disrespectful manner by the same pharmacy technician on more than one occasion.
Today's offense? My mother had the audacity to ask a question about her medication. Imagine that.
The price was significantly higher than expected, and she was simply trying to understand whether the issue was her insurance deductible or whether the medication wasn't covered. A perfectly reasonable question, especially when navigating the increasingly confusing world of insurance and prescription costs.
Apparently, asking for clarification was just too much to handle.
After my mother calmly tried to explain what she wasn't understanding, the technician snapped, "Listen to what I'm saying."
Now, here's where it gets interesting.
This isn't the first time. During a previous visit to the pharmacy drive-through, I was sitting in the car with my mother when this same technician condescendingly told her, "Listen to the words I'm saying."
Oh, absolutely not.
So naturally, I matched her snarky little tone and said, "Excuse you, you said WHAT to her?"
Her response? "You heard me."
Oh, I certainly did. Loud and clear.
My mother intervened because she genuinely likes the actual pharmacist, and out of respect for her, I let it go.
But twice? No, ma'am. We're done.
Here's the thing: Older customers shouldn't have to feel embarrassed, belittled, or intimidated for asking questions about medications they NEED and are already paying an arm and a leg for. If explaining insurance coverage and prescription pricing is too much of an inconvenience, perhaps a customer-facing position isn't the best career choice.
Patience is part of the job. Respect isn't optional. And being condescending to someone's mother is a particularly bold choice.
We will no longer be giving this pharmacy our business.
And since this technician seems so comfortable speaking to customers however she pleases, I figured I'd help make sure her words reach a wider audience.
Social media, review platforms, corporate. Plenty of opportunities for feedback. After all, transparency is important, isn't it?
I don't go looking for problems, but I certainly won't sit quietly while someone repeatedly disrespects my mother.
Shrugs.
Have the day you earned.
