I am a 61 year old in relatively great health, although have back issues and a successful kidney…read moretransplant in 2018. I do not have high blood pressure or cholesterol. I filled out the 20 page documentation to be seen by the Physician Assistant - waited a few days and received a cold voicemail from the front desk stating that because of my health, the PA would not accept me as a new patient, although their website offered as this provider being the only one who was accepting patients over 5. If you need care, stay away from this clinic. I didn't realize providers who accepted new patients screened out those whom they took an oath to help.

Great physicians and support staff . 20 plus year patient. And they run on-time without me feeling…read morerushed.

Long story short, my mom needs a Endocrinologist, and the closest one to my side of the sound, that…read morewas also recommended to me, was Dr. Toni Terry at Harrison Health Partners in Bremerton. Wow, what a lovely person. She listened, she gave thoughtful feedback, she was funny, and my mom and I left feeling like my mom is in capable, compassionate, friendly, funny, caring hands. Basically, Dr. Terry deserves all sorts of positive adjectives.

My daughter has been sick for a long time, and we have seen 'expert' after 'expert' to attempt to…read morefigure out what's wrong with her. Most doctors have been treating her symptoms rather than the root cause. Element 7 took the time to really get to know her, understand what's wrong, and order tests that I had begged other doctors to run (and they would not). Turns out my daughter has co-infections from Lyme, hypermobile Ehlers-Danlos, Mast Cell Activation, and Kidney Stones. She is now being treated for the things that are actually impacting her, and she is getting better! I truly believe that the Doctors at Element 7 have helped save her life, and for that, I am forever grateful. I highly recommend Dr. Holly Christy, Dr. Rachel Harmon, Dr. Brianna Cardenas, and Dr. Lorin Boynton - these are doctors who truly care about their patients.

Dr Holly Christy treated my coccyx/tailbone, discs in my neck and back, and my legs. After 20+…read moreyears of pain and discomfort, I have ZERO of both now when my back is flexed, when sitting in my desk chair for extended periods of time, walking up and down stairs, etc. And before that, she relieved a ton of cranial pressure and other tightness in my face. I feel like a million bucks and I can't thank her enough for everything she has resolved to date.

I'm surprised to see a negative review for Pacifica and even more surprised by the context, which…read moreis the complete opposite of everything I've experienced in over 3 years of care with this team. They are ALWAYS available, whether by phone, video call, or in-person visits. I have seen all of the providers and can't say enough good things about each of them. The office staff has been fantastic - all calls and questions are answered, and the follow-up is thorough. I love the addition of dogs in the office - what a perfect buffer to an otherwise potentially anxiety-inducing experience. This is a very personal experience, unlike any other I have had in the past. I cannot recommend this practice enough - if you are lucky enough to grab a spot!

I loved my doctor and her starting this business several years ago. I supported her when she…read morestarted out moving from the doctors clinic to what seemed like an amazing new clinic. She told me she shouldn't tell me about it but she basically stole me from normal healthcare. I liked her. She was smart and capable. The sad news is every time i went to the new clinic and I arrived for an appointment it was new staff. They were always rude. This should've been a red flag since I had appointments 5 times or more a year. I was told when the clinic started there would be video calls and care from afar and paying this monthly fee on top of the doctor visit fee would be worth it. Unfortunately it never was. Only during Covid did the video calls happen and half the time the Dr never showed for the appointment. I did appreciate that before they expanded my needs were met when my Dr was out of the office. Fast forward to POST COVID. More new staff and a new office on Bainbridge. You'd think quality of care was going to be better...wrong. More new front office staff. Staff that hung up on me after I heard champagne pop and laughing in the background. I questioned them on if they were having a party. They hung up on me. I was in a medical emergency and got hung up on. And I pay a monthly fee to ensure said care. I barely heard from my doctor since post Covid. The staff is rude and unhelpful. They cancelled my appointment 3 times and I received a letter stating my doctor was terminating our medical relationship. I'm fine with this as I've had to take entire days off to make their appointments to then just have them cancelled. They have dogs in the office and at first I thought oh good I can take my dog to my appointment to have the doctors dog try to attack my dog. Bottom line is dogs in a medical environment isn't okay. I wish it was. But it's not. Yet the dog is still there. It's sad to see a good physician become what they are now. Staff won't support as promised, appointments cancelled last minute and with 5 other doctors I was hung up on when I had a medical emergency. We'll see if they stop my charges of the "monthly fee" to get no care on 1/1. I hate having to fight for good care. I liked my doctor. But her staff.... And the inability to take care of someone seems a high price to pay without actual care.

I was a patient at Olympic Internal Medicine for approximately 12 years. During that time, I was…read moregenerally very happy with the care I received. Unfortunately, my experience over the last few years changed my opinion of the practice. A few years ago, the clinic switched to a membership model that required patients to pay approximately $300 per year just to remain a patient. That decision created a major issue with my Blue Cross Blue Shield insurance, which would no longer work with the clinic under that arrangement. As a result, I was forced to change my health insurance just so I could continue seeing my primary care physician after more than a decade as a patient. Even after paying the annual membership fee, I only saw my doctor once or twice a year for routine checkups. Paying hundreds of dollars every year simply for the privilege of remaining a patient never made sense to me. The final straw was how my billing was handled. The clinic stopped collecting my approximately $40 copay at the time of each visit and instead mailed me a bill afterward. I admit that I should have paid those bills when I received them. That's on me. However, according to the letter I received from the clinic, they had become frustrated that they had to call me to collect payment for these balances. From my perspective, it was confusing because these were small balances that could have easily been collected while I was standing at the front desk, as many medical offices routinely do. It seems like collecting the copay during the visit would have been easier and less expensive than mailing statements and making collection calls. I'm not sure why this became such a significant issue when it could have been avoided by simply collecting the payment at check-in or check-out. Instead of working with me to resolve the issue after 12 years as a loyal patient, the clinic chose to terminate our relationship. That was extremely disappointing. I have since learned that the practice was sold. Looking back, the move to a mandatory membership model felt like the practice became more focused on revenue than on maintaining long-term relationships with established patients. Whether or not that was the intention, that's certainly how it felt as someone who had been a loyal patient for over a decade. I hope other patients carefully consider whether paying an annual membership fee is worthwhile, especially if they only need routine preventive care. I also hope Washington continues to monitor concierge-style medical practices to ensure they remain transparent and patient-focused. After 12 years, I expected better communication, more flexibility, and a greater appreciation for patient loyalty.

I was a longtime patient at UW medical clinics and was sad to find no UW facilities in Kitsap…read moreCounty where we recently relocated. After a terrible experience at another facility I called UW for a reference and Doctor Gross was recommended. After a year as a patient they abruptly changed their policies. As explained in phone call I got 2 weeks before my blood work appointment. Now on top of copay out of pocket there is a yearly charge of $250 broken into monthly payments. And I was almost 3 months behind and would need to pay up to date to be seen. Never received paperwork, email etc. My insurance did not cover office visits as Dr Gross was out of network so I had to pay $200+ out of pocket.... Now add on $250. I can't afford it so asked for a reference, (just like I got from UW) the office called and said there are no primary care providers available in the area. I will go elsewhere as they obviously don't need me I needed them.

Please note: The doctors here are nice and professional. Facility is clean. Unfortunately, the…read morepeople who answer the phones and set appointments are disgustingly dumb. I called after work yesterday (4:40PM, Wednesday) and asked about setting an appointment for my yearly physical. While I dread the inevitable PAP smear, I'd totally deal with a little bit of discomfort to make sure my lady-parts are working like they should. I had visited their clinic last year, had my physical and the year mark was coming up so I thought I'd set the appointment early before my children's summer activities kicked into gear. I spoke with an older lady on the phone, asked to set an appointment for my yearly physical and asked what times were available, preferrably as soon as she can get me in. She told me the soonest appointment she can set for my physical was Thursday at 8:30am. I asked if there was anything else closer to the end of the business day and unfortunately, no there isn't. Great. I asked if there was anything available closer to the lunch hour and she said Friday at 11:30am. She asked me if I wanted to set the physical for that date/time but I told her I needed to check with my job first to make sure I had some time off for it. I told her I'd call back tomorrow to set the appointment, asked for her direct line and she told me anyone would be able to set the appointment for me. I called back today (Thursday), after getting the thumbs up from work to set the appointment. I get this snide receptionist who says there isn't an opening on Friday at 11:30am. I tell her about my situation, how I spoke with some older lady yesterday and she gave me available appointments for the physical, etc. She scoffs and says "sorry no, there aren't any physicals available at that time". OK! So.. Long story short, we had a circular conversation about what I was told when I called in yesterday and how it wasn't her problem that I was told that since SHE didn't tell me that information herself. She asked me who I spoke to and I told her I never got the lady's name because I didn't think I'd have to defend myself and the information I was given the following day. The best part? I asked her to find out who I spoke with so she said she'd ask around. She put me on hold for a few minutes, came back on the line and said "sorry you misunderstood the information that was given to you". Excuse me? She goes on to say that the lady I spoke to said there was an "opening" for Friday at 11:30am but it wasn't an opening for a PHYSICAL... So let me get this straight, I ask to set an appointment for a physical, I am given the dates and times for supposed available appointments for a physical and the following day I'm told that the date/time given was an "opening", but not an "opening" for a physical? What good would that appointment be to me? I mean, seriously. A little common sense here. I'm pretty sure people who call to set an appointment for a physical expect to be given available appointment times for....A PHYSICAL! I am VERY disappointed with the way the situation turned out. It doesn't take rocket science to see how ridiculous this whole scenario was. Given the lack of knowledge and common sense, she could have at least offered to work with me to set another appointment or at the VERY least own up to THEIR mistake instead of pointing the finger at me and saying "I misunderstood". Like I said, the doctors here are nice enough, but they should really consider re-training or re-hiring some competent and friendly people at the front desk. These are the faces and personalities who deal with the doctors' patients day-in and day-out. It's poor practice to have a horrible conversation with a patient then try to interject with a "well you NEED to be seen anyway so you'll NEED to set an appointment for your physical." While I may "need" to be seen by a doctor for my yearly check-up, I certainly do not "NEED" to do that with your clinic.

Clean office yes. 2 years ago I went to this doctor because I needed a primary care physician…read more Also I needed a doctor to manage my coumadin pro-time. Long story short they could have cared less about me or my coumadin, I couldn't even get them to fill my coumadin..Wich is what keeps me alive. Ultimately this doctor misdiagnosed what she said was the flu, and I suffered a brain bleed, brain anurism and brain surgery. Do not go see this doctor or any of the doctors in this office..ignored they had just listened to me I wouldn't be spending the rest of my life in a wheelchair.

Dr. Amy Anderson is the best primary care provider I have ever had. She is patient, attentive,…read moreefficient, and detail oriented. She spent quality time with my husband and me, and swiftly addressed our concerns. I really felt like I was empowered to heal and become a better version of myself. The clinic is clean and peaceful with a relaxed vibe. Supplements are available for purchase at a true discount. Telephone appointments are also available. The only drawback (a huge one) is that they do not bill insurance. You will need to submit the super bill yourself for reimbursement. However, Dr. Anderson's expertise is worth the inconvenience.

From the moment you call for an appointment until you walk out having received the best healthcare…read moreand attention. THEY ARE ALL AWESOME!

Dr. Sharman and his crew are all excellent. We have always received excellent care. The nurses…read moreMA'S, Lab techs, receptionist, office manager and scribe are all very friendly and very helpful with any needs we may have. Everyone is always so friendly and we are able to be as serious as we need to be or jokingly fun when the need arises. They all treat us as family and not as just a number that comes through the door. Each of them will take as much time as is needed for a visit. We never feel rushed.​

New patient intake plus one other appointment. Thrilled with the staff and the care. Been looking…read morefor a doctor who cared for almost a year.