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    Holley Jerry M MD

    3.0 (2 reviews)

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    9 years ago

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    BMG Family Physicians Group

    BMG Family Physicians Group

    1.9(13 reviews)
    0.6 mi

    If I could put no stars as a rating, I absolutely would. This is probably the worst care facility…read morethat I've ever been a part of. My mychart messages were left unanswered for three weeks. And it took for me to go all the way up to the facility to question why my messages weren't being answered for them to simply say " sorry your doctor is only at this facility once a month". Why even assign a nurse practitioner as a PCP if she's not at the facility more than once a month? I was writing the facility to complain about chest pain that had been going on for a couple of months. I wanted to know what the next steps were in my treatment plan and nobody answered. They don't have a direct phone number to the facility and they encourage everybody to contact their physicians through mychart. They are also extremely unorganized at the front desk. ZERO OUT OF TEN! They don't care about their patients. Find somewhere else.

    I had an appointment today at 9:15am and arrived at 9:00am. I walked in and signed in to see my…read moreprimary care physician. However, there was no one at the counter to acknowledge me when I signed in. I went and took a seat and there were like two others in the lobby with me at the time but they eventually got called the back. I even got up and moved in to their view so they could see that I had been sitting in the lobby with no acknowledgement. They began talking about a baby in the NICU and disregarded me. Another patient walks in and walks up and they speaks to her and asks who she is her to see and tell her to sign her name on the list. The clerk present her with a form to sign for her service for today and tells her they will call her back soon so the patient takes her seat. It is 9:30am, I get up and go there and ask how much longer would it be before I would be seen? The clerk at the desk finally asked what my name was and did I sign in? I replied yes and gave her my name and told her I arrived at 09:00am and who I was there to see. She then gave me a form to sign for my service and finally checked me in. She went to the back to inform the nursing staff and came back the front to tell me that it would be a few more minutes. But if I had not said anything how long would the clerks have sat and talked to each other about a baby in the NICU before they acknowledged I was sitting in the lobby by myself for over 20 mins?

    Holley Jerry M MD - physicians - Updated May 2026

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