I went here when I was at a dark spot in my life. I really needed help and I had such a negative…read moreexperience I haven't been back to another therapist yet. He just wanted to address everything by the book instead of just listening to me as a human. Instead of helping me through my struggles in life (separation issues at the time) he felt the need to impose judgement on me and has no problem throwing in his opinion on my court case. Another big issue was that he did his own billing so even though I wanted to pay what insurance wasn't paying, he kept being extremely frustrated with me about that while also never asking how I was doing. I hope to get the nerve back up to go see someone else one day who may help me.

Great counselor, excellent listener, good recommendations. Seemed flexible. Memorable positive…read moreimpact.

Ask for Barbara Henry! I've been seeing here for 20 years, and she really knows her stuff. She's…read morevery responsive, available, and non-judgemental. She accepts insurance and the facilities are neat, clean, and fully stocked. The carpet looks new and the furniture is comfortable. I would recommend this practice to anyone needing help.

I had been a patient at BridgePointe Psychological and Counseling Services over a year. I have an…read moreunusual set of diagnosed psychiatric disorders, none resulted in body image distortions or addictions. Often, psychiatric services pigeonhole patients into treatment or therapy due to addictions and/or body image distortions. This one-size-fits-all approach doesn't work with me because my problems/manifestations require different care. I explained my concerns to BridgePointe regarding the nature of my psychiatric difficulties.They accepted me as a patient and I saw a separate therapist and psychiatric nurse practitioner who was the meds prescriber. Several months ago the initial therapist stopped seeing me, saying that he wanted to no longer see me because I quit a fatiguing, stressful part-time job before securing a new one. I have a new therapist. Within a month I secured a part-time position from a reputable organization that pays reasonable wages. Most work is done at home and participants report to the organization for two hours once weekly. Like many who are afflicted with mental health problems, I've gone on and off several medications over many years. Initially I thought that the nurse practitioner would work. She seemed caring in regards to my unusual set of psychiatric comorbidities and eager to try medications. We moved forward with a starter pack medication for a new drug. I ran into trouble when attempting to fill the prescription at my pharmacy. Because I am a Medicare patient, I was ineligible for the savings card some patients are able to use. The pharmacist said that I would need to pay $210 for a month's supply. Not happening. And the sample pack's final pill was that Monday. So I call the nurse practictioner's phone and left a detailed message explaining that I am in limbo on how to proceed. I placed my call on a Monday at 11:15 a.m. Her outgoing message said to expect responses Tuesdays through Fridays during normal business hours. So by Tuesday at 12:30 p.m. I hadn't heard back, so I called and left another detailed message explaining that the previous day I had taken the final pill from the sample pack and was unsure of next moves going forward. I still had not heard anything by 3:30 p.m., so I called the office receptionist and asked her to please have the nurse practitioner call me since I was in a medication crisis and my previous calls to her machine went unanswered. She finally called at 3:55 p.m. to say that I need to go online and look for a special form to be filled out by patients and signed by practitioners that would allow me to receive the drug for free or a reduced cost. I'm frustrated and this exercise of hunting down the elusive savings form is like looking for a needle in a haystack. A complicating factor is that the sample pack listed two pharmaceutical company names in partnership. It turned out that a third name absent from the packaging was the company responsible to issuing and reviewing the assistance forms patients needed to download, fill out, and mail in for financial assistance review. The staff at a mental health organization from a city I previously lived had the foresight and courtesy to already print the pharmacy-assistance forms so they were ready to give to appropriate patients. She said that she would set out another starter pack. So about 1 p.m. I pick it up and told the receptionist that I had further questions, and could the nurse practitioner please call me. The receptionist said that she was there with another patient and that I would get a call at a free moment. Again I'm waiting, and the hours go by. I don't receive the call until 4:41 p.m. I said that I had concerns about starting again on this medication because I didn't know how long it would take for the from I handed in for her signature would take until the prescription would be filled. The nurse practitioner is now upset because I don't understand that I'm not her only patient. Duuuhhh! I patiently waited 36 hours between my first call and actually speaking with her. I understand that she likely would be with patients throughout the day. But the time lapsed was excessive, esp for a meds emergency. She got testy when I said that I had concerns about the organization's ability to capably treat a patient like me who has numerous unusual psychiatric diagnoses. I said that I questioned her ability to effectively treat me. She said that she would discharge me as a patient because I no longer "trust" her. I said now I do question her abilities to treat (and dismiss) a patient who in just the past 48 hours had suicidal ideation, experienced fits of rage, shrieking episodes, and then the phone call suspiciously got cut. Mental health practitioners have a responsibility to their patients! If you find that you cannot in good faith continue treating a patient, help her/him make the transition to a new therapist/facility. I am now w/out needed therapy, meds. Shame on you BridgePointe!

We got so much help from Dr Thompson. We went to his office for about 2 years. He had a unique…read moreability to speak into our spirituals loaded past with professionalism and insight. We're so thankful for our time and consider our experience with him a wise use of our time and money.

Do not schedule with Cynthia Rigsby. Twice the doctor didn't call or show up for a first…read moreappointment. Not once, twice. Here is the email proving we had an appointment she didn't bother to acknowledge. I showed up 30 minutes early to do paperwork and stayed for 30 minutes waiting for her. The office doors weren't even unlocked. Couldn't even access waiting room. .

Where do I begin with this place, first off there is literally no one working at the intake desk…read morebecause they have zero employees there for it, secondly Dr. Neal W. Dunsieth Jr has gotta be one the worst psychiatrist in all of Cincinnati, seriously. Dude so old he's falling asleep during the session, he'll just sit there in uncomfortable silence when you tell him things, he can't remember schedules for his patients and mistaken me for someone else. Just google his name and you'll see the other reviews on google for him and they are not lying. I was there for one appointment and that was enough for me to not come back. Never met with any of the therapists there so I can't speak on their behalf but for me I'm going elsewhere not, worth the risk.