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    Holidaze

    1.0 (2 reviews)
    Open 10:00 am - 8:00 pm

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    3 years ago

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    People searched for Tobacco Shops 2,811 times last month within 15 miles of this business.

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    Tobacco Outlet

    Tobacco Outlet

    3.4(5 reviews)
    1.2 mi

    Extremely shady father/son team. Very basic selection of delta product and nicotine vape. You would…read morethink being on a street full of smoke shops you would want to stand out but this one does not.

    Do not shop here. Everything is sold as-is. I bought a defective product from them and they would…read morenot replace it. Here's the long version. I bought a vape at Tobacco Outlet. It worked fine when I bought it, but it stopped working after a few days. Won't charge, nothing lights up, it's just a brick. I wasn't too worried. Every vape shop I've ever dealt with has allowed me to exchange defective items. So I go back to Tobacco Outlet expecting an easy exchange, but nope. Even after the guy working there confirmed that the device was indeed nonfunctional, he refused to offer an exchange. I was told that I could purchase a replacement at a 25% discount (+tax). Obviously, I found this unacceptable. I spent quite a while trying to explain to this guy how this was not a good business practice, and that his competitors will all happily exchange a defective item. I even called a few while I was in the store to confirm (Most have a 30 day policy, one was 14 days) After some debate, I finally agreed to purchase a replacement, but not at the originally quoted price. We negotiated for a while and I got him to sell me the device for $2 less than his cost, no tax. He actually had the nerve to complain that he was coming out of his pocket. Duh, dude. If you have to come out of your pocket to do right by your customer, then that's what you do. I also tried to explain to him that he shouldn't be coming out of his pocket at all, because he can ask his vendors to credit him for any defective product they sell him. How is he a retailer and he doesn't know that? Tobacco Outlet is a poorly-run business that doesn't treat it's customers with respect. Do not shop there.

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    Holidaze - tobaccoshops - Updated May 2026

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