The most unfortunate hotel experience I've ever had in a 1st world country.
Creaky floors. Unclean bathroom/ Grout falling out
Beds you would expect in a kids bedroom.
Non operational a/c with the temperature stuck on hot.
Overall a disappointment... we decided to check out early and stay somewhere else for our second day, but the customer service was the worst part.
Management was unwilling to refund us for the second day that we had prepaid for. We weren't asking for a refund of the night before. Just for the night we weren't going to be staying with them.
Rude and unsympathetic employees didn't care, and pulled the, "its past the cutoff" line that really just says, we are trained at all costs to keep our customers money, because noone will want to chase corporate for a refund
Literally the hotels in communist China are better.
10/10 would not recommend. read more