My friend and I did the Sunday night spa deal here which is £120 each for 1 night's stay, use of the spa (you can arrive before check-in), two 25-minute treatments, lunch, pimms and strawberries and cream, and £28 each towards food at dinner. On top of that I paid £28 for an extra treatment (they gave me 20% off because it was a last minute booking).
Crewe Hall is a very impressive building and as it was so quiet (we guessed Sunday might be their least busy night with few weddings or business events) we were able to look at many of its magnificent rooms. None of the rooms in the old part of the hotel were set up for guests to have a drink in though, which was a real shame. In the morning I saw the room next to the reception was open as some kind of lounge - I don't know why we couldn't access it on the Sunday but it seems to defeat the point of having the hotel in such a nice old building that you can't use it!
Our room was in the modern block and was very comfortable, the sheets were very soft and we had the benefit both of nice big corner windows and effective black out curtains. The bathroom was modern and clean.
The spa itself is nice. It does not have a very luxury feel - the brown bathrobes are a bit threadbare and the decor is not of the highest quality but it is peaceful and aside from the treatment beds being quite small (my 5'11 frame was hanging off the end!) well set up, apart from you have to walk outside to get there.
My treatments were really good and the lady that did them was so nice and made it a really relaxing and pleasant experience. She was brilliant at the massage (which was enhanced by having the salt and oil scrub first, so my skin felt really smooth) and the facial felt amazing - my skin felt so refreshed afterwards. My friend reported exactly the same with her treatments.
The pool is quite big - you can do proper lengths - although the acoustics are terrible so if people are crawling up and down it becomes super noisy which isn't very restful for those in the sauna and steam rooms which otherwise were particularly good - large, clean and hot!
Service in the hotel in general is friendly and helpful although occasionally inattentive - they failed to get us any drinks during lunch, for example.
The only thing we were really disappointed with was the food. This deal would be great value if the food was even just average but it's pretty poor.
The lunchtime buffet was a bit weird - strange salad options like potato salad with capers and cold boiled rice with a few olives thrown in, and the only hot options was four different types of curry! What if you don't like curry?! We don't mind it but it's not ideal for a spa lunch. The taste itself wasn't great in any case. Profiteroles for dessert were quite nice but what I thought was a lemon tart turned out to be banana - might be helpful to mark options that aren't obvious because it was a shame to waste it. Overall I think for Sunday lunch they would far better off with a carvery, although for reasons explained below I would not trust them to do a good job.
Our pimms was nice and the strawberries were fine although not great that they came straight from the refrigerator.
Dinner was not great. We got a cheap bottle of red wine that was very drinkable but the food was not enjoyable. We tried the calamari and goats cheese balls to start. The former came with only three pieces for £6.50 which is rubbish value and weren't crisply fried either. The goats cheese balls were only about an inch in diameter and you only get two for £6.50! They did however taste really good. For mains I had the most tasteless pork belly I've had (which I picked because I thought surely this always has flavour!) plus some lukewarm mashed potato and insipid gravy. My friend got a spinach and feta pie which sounded nice but looked like it had been cooked hours earlier and apparently tasted bad. It was supposed to come with buttered new potatoes but instead just got some really unappealing looking plain quite big potatoes. Her side of chips was good but came with bad ketchup! We then got a warm chocolate brownie for dessert. We had to laugh as it came on a stone cold plate with strawberries and bits of honeycomb. To make a dessert dish like this partially in advance is so weird - it's not like there was fancy presentation of the sauce or anything. The main result is just that the honeycomb is cold and a bit soft!
Breakfast was better with a wide selection including pastries, a fruit bar and cooked items but things like sausages and hash browns weren't done particularly well - former obviously cheap and hash browns a bit dry and not crisp. They confirmed the overall impression of the food being done for the absolutely cheapest price possible with loads of shortcuts being taken.
Although £120 is good value for the room and spa alone, I would hesitate to go back because it takes away from the experience to have bad food. read more