We loved our stay at the University Arms. Our room was comfortable and breakfast at the restaurant…read moreand drinks at the bar were excellent. Service throughout was impeccable and the concierges were so helpful. We enjoyed borrowing bicycles and riding to Grantchester.

Newly renovated in 2018, University Arms Hotel retains its great historical feel. Nice rooms…read more Excellent location. Extensive breakfast buffet. The biggest attraction, however, is the service. From the reception desk to Toby at the front door to the young man who served me coffee of my choice each morning to the young lady who quickly steeped in to wipe up the orange juice I spilled IN THE LIFT, each and every staff member I met demonstrated great character. I highly recommend the University Arms Hotel! Fluer, the manager at the front desk, sets the example. Our thanks to you all for a delightful first time visit to Cambridge.

Lovely hotel. Had an…read moreamazing time staying at this hotel, Everything was absolutely lovely, the room, the staff at reception were really nice and friendly, the food at the restaurant was extremely delicious, Real Italian food!!! I definitely recommend this Hotel if you are looking for a great service and a good price!

Nice hotel on the outskirts of Cambridge, with friendly staff…read more The rooms were a little outdated, and mine was quite small.

The place has a great location. But do not stay here if you want a warm shower. I do not demand a…read morespa-like experience, but tepid is fine. This was freezing, no matter what time of day I tried and I was here for three nights. They can say all they want about "sustainability" but this is about being cheap. And I can run the shower. I was in Scotland with a shower just like it and the Scots gave me hot water. And they promised me 5 pounds if I didn't get my room cleaned. They didn't clean and they never gave me my voucher. But the big thing is the water. I would have paid more to stay some where else for a decent shower.

First hotel that we stayed in for our UK trip and I have to say after being around the entire area…read moreof UK this one is pretty alright. Yes Ibis is known to be a pretty small and very tight hotel. There also is no front desk, they have places for you to sit at but you aren't allowed to eat any food that is bought outside! While I was there I saw a group of 20 people trying to use the level one facility where breakfast is served, but they had bought 8 large pizzas. Overall this place is suppose to be budget friendly which you can see a lot of different types of people here. Location wise it's pretty convenient and close to the train station. But I have honestly never been in a room this tiny before. If you paid for breakfast it's pretty much the same thing daily which is a traditional English breakfast filled with eggs, tomatoes, mushrooms, toast, fruit salad, sausages, and some cheese. But I would say skip it and just go outside to a coffee shop. It's not worth the amount that you have to pay.

Outstanding customer service from the front desk staff salvaged what could have been a terrible…read morestay! While staying at this Travelodge during a heat wave in the UK, the building's air conditioning went out. That night, they moved us to 3-different rooms to try to remedy the situation. We eventually landed in a room with air! Unfortunately, that room conked out around 3am. The next morning, a little rough for the wear after a sleepless night in a hot room, the front desk staff informed us that not only that evening's stay would be comped, the ENTIRE 3-night stay was refunded. I've never experienced such proactive customer service in my life. We didn't even ask for a refund -- they were just determined to make things right. The hotel itself is in a good part of town, close to the train station, lots of restaurants and shops and only a 15-20 minute stroll into city center. The room was efficient and comfortable, at least when the AC was working.

I stayed here for a few days for work. I wasn't looking forward to it, after reading reviews from…read moreprevious patrons. All was true, I have to say! I arrived at 1:30 PM and was told that I could not check in until 3 PM unless I paid 10 pounds. So, I sat in the lobby and used wifi until 3 PM. I've never been in a hotel where I had to pay to check in early. She was really rude and very unhappy, it seemed, about her job. When I checked in, my room was on the third floor. You have to use your key card to get into all of the entrances, including your floor entrances. My floor, the third, had its door broken, so no key was required. My room was in the middle of the floor, with a window looking at the retail center next door. It's very sparse and simple. I can deal with that. However, there is no phone in the hotel room(s) - how unsafe and weird is that? I've never seen that before. You also have to pay an arm and a leg for wifi, so if you want free wifi you have to sit downstairs in the lobby, which had only two plugs for you to juice up your laptop, and they are always being used. The shower was okay, and somewhat clean. The bath tub did have a lot of rust. The wallpaper is coming off of parts of the wall and there is wall damage throughout my hotel room (i'm sitting here as a type, in fact). I can feel the springs in my bed and it's a floppy crappy bed. The walls are thin - you can hear photos ringing and loud people in the hallway. And there are lots of loud people - each night I was here I have seen drunken teenagers coming in looking for hotel rooms, so drunk they could barely stand, and staff had to call the cops. The hotel is across from a nightclub, and I think kids go there to get wasted and stay here. A lot of kids were "turning 18" meaning getting plastered! Oh, and the heat doesn't work in my hotel room. Nothing could be done because the hotel was fully booked. The staff is often rude and disinterested, they were even making fun of guests when I was in the lobby in the morning. There was one guy who worked at night, who was pretty friendly, the rest were terrible. If you are desperate, I understand if you'd want to stay here, but, try to stay in the city itself, or keep on driving.

Perfect, if you don't expect more than you pay for. I stayed…read moreat Fenners for three nights, attending a conference at Cambridge University. The staff was totally friendly and helpful big plus! The room was tiny, yes, but just sufficient for a few days, and nice and cosy. For a longer stay it would get awkward, I guess. It's also clean and tidy. The hotel is situated in an old townhouse, and these tend to look somewhat shabby compared to newbuilt hotels, even when they are well-kept. Which this one is. Having a 24h check-in desk is both a plus and a minus. There's always someone available, but it also means that guests do check in after midnight and haul their suitcases up the stairs. Bring earplugs, if you're sensitive there. WiFi worked well. The breakfast does not offer much choice if you don't like English breakfast (if you do, it's probably quite good, from what I saw). Fresh fruit would have been nice. Good, basic accommodation for a very reasonable price (in an expensive town).

The hotel itself has gotten great reviews from friends who have stayed there. It's also a choice…read morefor celebrities/actors (shhhhh) - probably because of its discreet location. But I'm actually reviewing the rooftop bar with the fabulous view of Cambridge. My family has had a flat in Cambridge for decades (I visit from the US) and it was my first time there this past week. The drinks were high quality, the service was excellent - and the view, fab. Huge thumbs up for this hip and welcoming hotel!

The Varsity Hotel & Spa has been recently built in a 300 year old building in the heart of…read moreCambridge. Everything from the rooms to the carpets to the floors has been recently renovated within (I would guess) the last 4 years. The rooms vary in price and size. My co-worker was put into a suite that had a claw foot bath tub, a separate shower, and a large king-sized bed. My room was slightly more traditional European room in that it had a small stand-up only shower, no bath tub, and a Queen-sized bed with a nice armoire in which to hang my shirts and pants, and a great chest of drawers for the other clothing items (socks, undies, etc...). The hotel staff is overwhelmingly friendly and helpful, and the breakfast and dinner are actually pretty appealing considering it is hotel food and a hotel restaurant. Overwhelming positives: (a) Get a high room (5th or 6th floor) and enjoy the ridiculously stellar views of Cambridge. I am not kidding. The views are the bomb-diggity. (b) The hotel is connected to a spa and gym. You get a free membership to the gym with your stay in the hotel and you get a discount on the spa treatments. (c) Within walking distance of everything... and I mean everything. This was a really great hotel and spa experience in the UK.

Very courteous people at the front desk and easy check-in. My room was very cozy, the only problem…read moreI had was the hair dryer didn't work. Breakfast buffet was nice, I liked the choice of scrambled eggs or sunny-side up eggs and there were many options available. I did feel the bagel options were a little stale, and the crumpet I had instead was about the same. Using the hotel's valet parking made things easier for us, very quick to get the car whenever we needed it. We also came back later after we had already checked out and they let us into the gym area to change our clothes in the shower area. Much appreciated!

Fantastic hotel!…read more Lobby: beautiful, multi-level with a large restaurant and bar area. There is plenty of lounging area. Rooms: For Europe, in general, these rooms are massive. The bed was a queen (not 2 twins pushed together). Very comfortable. There was a nice desk area with a large mirror for comfortable makeup application for my wife. Bathroom: Sizeable, nice shower. Parking: There is a small place that fits 3 cars in a single lane off the road for unloading bags. Parking is valet only. There is a lot of foot & vehicle traffic in this area, making it difficult to back out. Service: Very kind staff that is eager to help, whether you're at the bar, breakfast, check-in, or concierge desk. Breakfast: 7 to 10. Not your standard breakfast... There is so much well-prepared food that it is worth the stop.

I ordered 2 course, didn't receive my 2nd course, in the morning I went to see if I could get a…read morebreakfast in exchange for not receiving my 2nd course or a refund, neither was granted. Very bad customer service.

Our room was extremely hot with only one tiny fan that could only be plugged in at one spot - way…read moreaway from the bed. We couldn't alleviate the heat by opening the window either as it was chained and could only be cracked a very tiny bit. Beyond the heat the bathroom didn't have a fan, so the humidity of the shower dampened everything and added to the stickiness of the room. There was only one tiny trash can for the whole room as well. Don't forget to bring all of your own toiletries as only hand/body soap is provided from a dispenser. The beds were very uncomfortable as well. Lastly, this hotel is about a half a mile from any sort of public transportation-although signs would have you think otherwise (luckily a friendly citizen told us the stop we were standing at hadn't actually been a stop for over 10 years after 15 min of waiting). Don't waste your money here.

Very comfortable hotel. The bed was very comfortable, the steam shower was great, and the breakfast…read moreeach day was great. Located across from a park, easy walk to shopping.

This review is not about the hotel, it's only about the afternoon tea service at the restaurant. We…read morevisited the restaurant during a time when some renovations were taking place therefore the entrance to the restaurant was blocked. We went to the hotel lobby and asked for help finding the restaurant and the person there didn't seem to know where the entrance was. I always thought whole afternoon tea thing was so overrated but I figured I'd give it another chance (when in England). My opinion has not changed, in fact it was reinforced by the experience at this restaurant. The pastries were not good, didn't taste like they were made by a pastry chef, tasted more like they were store bought.