I do not live at Greeley Place, but I know one or two people who do live there. I am not a customer in the sense of someone who buys their services. I am, however, a customer in the sense that I am part of the extended network of their resident customers.
Greeley Place is part of Holiday Retirement, which has over three communities across the United States and Canada. The website for their Greeley location reads in part, "Residents and their families take great comfort knowing that a few of our residents are also Community Managers, available to assist their neighbors in any way needed, 24 hours a day. They ... go out of their way..." Imagine our surprise, then, when we brought a gift for one of the residents who was our friend's mother. The person at the desk said, very brusquely, "You'll have to take it. We don't deliver!" When we asked for the room number, the person snapped back, "I can't give you that! You aren't relatives."
Of course, we found an alternative way, a more creative way, to get the gift to our friend's mother.
Some day I will be old. Some day someone might ask me if I know a good residence for retirees. I will pull out my little book, go past the crossed out name of Greeley Place, and recommend another residence for their consideration. It is important, to me at least, that front desk staff is always courteous, helpful "in any way needed", and able to deliver a small package to room-bound residents. read more
