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Holder Bedding

5.0 (1 review)
Closed • 10:00 am - 5:00 pm

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8 years ago

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Bob’s Discount Furniture and Mattress Store

Bob’s Discount Furniture and Mattress Store

(116 reviews)

$$

We've had a great experience with Bob's and plan on buying more from them. Our Love Seat arrived in…read moregreat shape and the delivery experience went well. The sales team are always friendly. Yes, they're commission sales people, so a little hand holdy. But I've never found them to be pushy. The store is massive and there's tons of furniture to choose from. And the prices are pretty solid for what they offer. I'd recommend bobs.

There are certain types of business where it seems like the reviews are generally negative. It's…read morenot that people don't have good experiences - it's that the bad reviews are passionate and the good reviews are seldom good enough that you ever feel like you have to rush and write a review of it. Furniture reviews, it would seem, fall into this description. When you have a bad experience, you want to share it because someone has been messing with your home. While you may want to share a good experience, for the most part when it comes to furniture we "expect" a good experience and giving us one feels like it's just the way it should be. There are several national furniture brands that have scathing ratings yet they are "popular." Clearly, those having good experiences simply aren't writing the reviews. Bob's Discount Furniture and Mattress Store is exactly what you expect - a discount option for home furniture and mattress needs. I'd visited a couple of times before, however, had never actually bought here until recently when a friend visited the Castleton Bob's while helping me get a guest bedroom set up to help support me as I recover from recent health issues. This is located in the same strip center as Castleton's Ale Emporium. It's a huge, brightly decorated location. As I'm a bit older, Bob's makes me think of Value City - a place where I bought a lot of my affordable, moderate quality furniture when I first started out independently. It's not a great place. It's for the most part not an awful place. It's the place someone goes who has to be budget conscious, or who wants to, when getting furniture. My friend visited here while I was in the hospital and she and I and the sales person consulted back and forth. While my friend is a lifelong friend, shopping to meet the needs of a person with a disability is somewhat different and Bob's adapted well each time I would provide feedback on needs. We were looking primarily at beds for a small bedroom. We considered a few options, however, kept things very simple. Because the bed could end up being mine at some point, we also considered accessibility. So, the basics of the experience: The sales person was friendly, helpful, and honest about limitations (for example, at one point we were looking at a reclining option with my new limitations. This sales person would acknowledge when that feature would and would not be available). We eventually found what we wanted, made the sale, took part with us, and had the rest delivered. We were assigned a delivery window and instructed that an adult with ID had to be home. Additionally, they will wait 15 minutes upon arrival - after that, they leave and you will need to reschedule. This is no-nonsense, however, it's also explained up front. As I'm limited to home right now (I just got discharged from the hospital), it was easy to ensure someone would be here. I got an e-mail the morning of delivery giving me an expected window. That said, it could be earlier. Our delivery arrived a bit earlier. I had my ID, though it was never checked. The delivery people were friendly, efficient, and set everything up (we'd signed up for this). They took packaging with them. The set-up is a solid, entry level bed. It's moderate quality. I sure don't expect it to last long-term, however, it meets my need now. 5 star? Oh heavens no. I initially thought a 3-star was fair, however, I honestly can't think of anything that was truly wrong here. I really just consider this a solid experience with solid sales, a decent price, on time delivery, and good communication. For those needing a budget option for furniture with an experience that matches, Bob's offers it. I have not dealt with customer service post-sale as I've not had the need. However, given my recent stress around health I really appreciate that Bob's offered a low-stress purchase experience.

Gill Bros Furniture

Gill Bros Furniture

(5 reviews)

$$$

What a great experience!!! Greg was so very informative and…read morehelpful! We have shopped at Gill Bros in the past and have always had excellent service, but Greg went above and beyond what anyone else had ever done. There was a slight issue with the order, but Greg took care of it and kept us abreast of the progress. I would shop there again because of the way Greg handled the situation. I would suggest Greg to any customer who wants excellent service!!

I visited the Anderson, IN store on 8/29. We found a couch set that we liked. The sales price was…read more$897 per piece. As well, we were informed by the associate, Ashley, that the 7% sales tax reduction would apply. We opted to continue looking elsewhere. We also visited the Muncie, IN store, where we found the same couch set for the same price. The associate, Greg, indicated that the 7% sales price discount did not apply to this set because it was part of the BOGO exclusion. We returned to the Anderson store, and Ashley greeted us and indicated that she had received a call from the Muncie store. She was mistaken in providing the 7% discount and could not grant the discount at this time. Her exact words were: "If you would have bought the couch at that time, I could have given you the discount, but I cannot now." I have a couple of issues with these conversations. First, there was no evidence on the couches that the sales discount was not applicable. I have pictures of all price tags. It merely identifies the set as a "Hot Buy." The advertisement does not exclude "Hot Buy" items. Rather, it limits the discount to BOGO recliners and clearance items. Again, I have pictures of the advertisement. There were no indicators at either store that the couch set fell into either of these categories. Second, I have a commitment from a store employee to provide a 7% discount, who only removed this discount after being informed by another store. This is a failure to live up to ones word and is a major issue for me as a consumer. Even if the couch does fall into one of these categories, basic business decency should be followed. At this point, Gill Brothers has lost a sales and a customer. UPDATE: The manager called and offered to honor the 7% discount. Thank you for responding.

Holder Bedding - mattresses - Updated May 2026

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