The people were nice. Delivery happened when they said it would. Not cheap but hopefully the…read moremattress will last a long time.

I cannot stress enough to go talk to Larry at Hoosier mattress in Anderson. I went to five other…read moreplaces with my daughter and Larry not only accommodated what we wanted but exceeded the discounts in pricing and added additional items to accommodate. After speaking with Larry I saved at least 90% of what the retailers want to charge you. Trust me he knows what he's doing and he takes care of you and customer service nowadays is hard to find!!wainscott@yahoo.com

(Nightmare on Scatterfield Road/Horrible Customer Service) Today,I experienced some of the worse…read morecustomer service in my life. The store manager(John) argued and actually yelled over the phone and last,but not least hung up on me twice as well during our conversations about my warranty on a mattress that I purchased there a few years ago. I believe in giving respect when respect is given towards you and I would never recommend anyone to spend their hard earned money with this establishment until the store manager has been dismissed or demoted from his position within the company. I'll be contacting corporate and reaching out to other well noted platforms to leave a review about this horrible customer service experience. Respect All of Your Customers

Great customer service & no pressure, very pleased with our purchase. Glad we stoppedread more

One of the last locally owned mattress and furniture stores providing personal service at…read moreaffordable prices with the highest quality.

Not as much selection in store so it seemed disappointing, but there was actually lots to look at…read moreonline and catalog where you can view it in-store and ask questions. Bought my daughter her entire bedroom suite including two Amish box springs and mattresses for the kids. Very affordable prices. Even delivery guys were friendly. Furniture was delivered on the promised day with nothing broken or missing.

We've had a great experience with Bob's and plan on buying more from them. Our Love Seat arrived in…read moregreat shape and the delivery experience went well. The sales team are always friendly. Yes, they're commission sales people, so a little hand holdy. But I've never found them to be pushy. The store is massive and there's tons of furniture to choose from. And the prices are pretty solid for what they offer. I'd recommend bobs.

There are certain types of business where it seems like the reviews are generally negative. It's…read morenot that people don't have good experiences - it's that the bad reviews are passionate and the good reviews are seldom good enough that you ever feel like you have to rush and write a review of it. Furniture reviews, it would seem, fall into this description. When you have a bad experience, you want to share it because someone has been messing with your home. While you may want to share a good experience, for the most part when it comes to furniture we "expect" a good experience and giving us one feels like it's just the way it should be. There are several national furniture brands that have scathing ratings yet they are "popular." Clearly, those having good experiences simply aren't writing the reviews. Bob's Discount Furniture and Mattress Store is exactly what you expect - a discount option for home furniture and mattress needs. I'd visited a couple of times before, however, had never actually bought here until recently when a friend visited the Castleton Bob's while helping me get a guest bedroom set up to help support me as I recover from recent health issues. This is located in the same strip center as Castleton's Ale Emporium. It's a huge, brightly decorated location. As I'm a bit older, Bob's makes me think of Value City - a place where I bought a lot of my affordable, moderate quality furniture when I first started out independently. It's not a great place. It's for the most part not an awful place. It's the place someone goes who has to be budget conscious, or who wants to, when getting furniture. My friend visited here while I was in the hospital and she and I and the sales person consulted back and forth. While my friend is a lifelong friend, shopping to meet the needs of a person with a disability is somewhat different and Bob's adapted well each time I would provide feedback on needs. We were looking primarily at beds for a small bedroom. We considered a few options, however, kept things very simple. Because the bed could end up being mine at some point, we also considered accessibility. So, the basics of the experience: The sales person was friendly, helpful, and honest about limitations (for example, at one point we were looking at a reclining option with my new limitations. This sales person would acknowledge when that feature would and would not be available). We eventually found what we wanted, made the sale, took part with us, and had the rest delivered. We were assigned a delivery window and instructed that an adult with ID had to be home. Additionally, they will wait 15 minutes upon arrival - after that, they leave and you will need to reschedule. This is no-nonsense, however, it's also explained up front. As I'm limited to home right now (I just got discharged from the hospital), it was easy to ensure someone would be here. I got an e-mail the morning of delivery giving me an expected window. That said, it could be earlier. Our delivery arrived a bit earlier. I had my ID, though it was never checked. The delivery people were friendly, efficient, and set everything up (we'd signed up for this). They took packaging with them. The set-up is a solid, entry level bed. It's moderate quality. I sure don't expect it to last long-term, however, it meets my need now. 5 star? Oh heavens no. I initially thought a 3-star was fair, however, I honestly can't think of anything that was truly wrong here. I really just consider this a solid experience with solid sales, a decent price, on time delivery, and good communication. For those needing a budget option for furniture with an experience that matches, Bob's offers it. I have not dealt with customer service post-sale as I've not had the need. However, given my recent stress around health I really appreciate that Bob's offered a low-stress purchase experience.

What a great experience!!! Greg was so very informative and…read morehelpful! We have shopped at Gill Bros in the past and have always had excellent service, but Greg went above and beyond what anyone else had ever done. There was a slight issue with the order, but Greg took care of it and kept us abreast of the progress. I would shop there again because of the way Greg handled the situation. I would suggest Greg to any customer who wants excellent service!!

I visited the Anderson, IN store on 8/29. We found a couch set that we liked. The sales price was…read more$897 per piece. As well, we were informed by the associate, Ashley, that the 7% sales tax reduction would apply. We opted to continue looking elsewhere. We also visited the Muncie, IN store, where we found the same couch set for the same price. The associate, Greg, indicated that the 7% sales price discount did not apply to this set because it was part of the BOGO exclusion. We returned to the Anderson store, and Ashley greeted us and indicated that she had received a call from the Muncie store. She was mistaken in providing the 7% discount and could not grant the discount at this time. Her exact words were: "If you would have bought the couch at that time, I could have given you the discount, but I cannot now." I have a couple of issues with these conversations. First, there was no evidence on the couches that the sales discount was not applicable. I have pictures of all price tags. It merely identifies the set as a "Hot Buy." The advertisement does not exclude "Hot Buy" items. Rather, it limits the discount to BOGO recliners and clearance items. Again, I have pictures of the advertisement. There were no indicators at either store that the couch set fell into either of these categories. Second, I have a commitment from a store employee to provide a 7% discount, who only removed this discount after being informed by another store. This is a failure to live up to ones word and is a major issue for me as a consumer. Even if the couch does fall into one of these categories, basic business decency should be followed. At this point, Gill Brothers has lost a sales and a customer. UPDATE: The manager called and offered to honor the 7% discount. Thank you for responding.

They sold me kits to attach headboards and the delivery guy said they would not work so I took them…read moreback to the store and was told it was a non returnable item. unopened in original box. only a jerk organization would do that. took 2 deliveries to get 2 beds. guaranteed i will never deal w them again.

Nothing but top quality mattresses and, equally important, a totally knowledgeable sales team. Ours…read moreis being delivered today and we are marveling at the professionalism we experienced from the staff.

This is the best mattress store in Indiana. Taylor treat you with respect and like a customer to…read moreearn your business. My family has purchased everything from him. I highly recommend talking to Taylor before you go to any other mattress store to hear the real story in the real prices.

This is the place to go to get a mattress for a reasonable price and not feel pressured into…read moreanything. Taylor was very knowledgeable. I ordered my bed over the weekend and it was in by the next Friday. Delivery was great they were in and out within just a few minutes.

The store manager Rex went above and beyond for us to retrieve an invoice needed for a warranty…read moreclaim from a purchase almost ten years ago. He was detailed in collecting our information and provided multiple follow ups. Fantastic service and the extra leg work is greatly appreciated!!

10/10 mattress buying experience. A big shout out to Jared who helped us throughout our LONG…read moredecision making process. He was extremely knowledgeable and patient with us and was able to answer all of our questions regarding every mattress in the showroom as well as additional products on the market. He was professional and continuously willing to go above and beyond in the service he provided. All other staff members were friendly and truly enhanced our overall experience. We would highly recommend Mattress Firm to anyone in the area looking for a new sleeping experience.