These agents are very unprofessional and have no customer service abilities at all. I moved my…read morevehicle insurance about a year ago to this agency. BAD choice. Less than a year later, no accidents, no tickets, 100% clear driving record, and I find out that my carrier is cancelling my coverage. Venczel did not notify me, no phone call, email, or letter. I received no letter from the carrier. I found out because I checked my billing statements online, knowing my renewal was coming up and there was no bill. The Venczel agent, said I should go to the prior agent. So I am moving all my business. They do not care about your business and loyalty at all. Very upset.

This is an awesome insurance team! They will get the best rate for you on any type of insurance you…read moreneed! Caitlin is absolutely fantastic love her! She is always there for me when I need her!! -Jessica M

Direct auto is a joke. They steal your money and will try to get you to pay for things you don't…read moreneed to pay for. They tried to get me to pay for my brother who is under my parents insurance. Once I canceled they were determined to send me bills for him. Even though he isn't my responsibility or under my insurance at all. Don't go with direct!!! They won't do right by you and THEY WILL HANG UP THE PHONE.

State Farm Insurance. BEWARE!!!!! My wife Janice York has had her home owners insurance with State…read moreFarm for over 10 years with no claims. Over the winter we had a carport collapse under the weight of about 12 inches of ice. The experience we have had with State Farm has been a nightmare. It took them a month to get an adjuster to our home. We have had to fight for every penny owed on the claim. Our claim was passed to a new "team" every time we called and it was just like starting the process over. It has been a horrible experience. To top it all off, we get a notice in the mail that they are canceling our home owners insurance due to "recent claim activity". So let me get this straight.......You take our money for 10 plus years and the first time we have a claim due a weather event, you make it a night mare to collect and then cancel our insurance. How does their slogan go....LIKE A GOOD NEIGHBOR STATE FARM IS THERE, yeah right. More like a neighbor that robs your house when you are not home.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. License #: TN-743761

Complete incompetence. They screw up your policy, dont follow up, dont call back. Policy was…read morescrewed up for months with no resolution. Kept paying high bills because they told me to do it and it will get better. Never got better. I wouldnt trust these people to manage a hotdog cart.

From the owner: State Farm's mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams. Our office mission is to establish and maintain strong relationships with State Farm customers for the long term. We serve as support as they recover from the unexpected and encourage them as they prepare for the future. We provide remarkable service and a wide variety of products. License #: TN-698963

Cole and Tal are both great agents. They make sure I get all the discounts I can. They check in…read morewith me, always follow up and answer all my questions. No one has been able to beat the rates I have with them. They carry our home, auto, life and a fire policy. I have never had an issue with claims or anything else. Would recommend

Avoid this place. Way overcharges for premiums and then when I told them I didn't want to renew…read morebecause they lied about the costs coming down on renewal, they sent some bogus charge for canceling them against my credit and sold it to a bill collector-- when I was paid in full. Looking into legal remedies against them. They were charging 4 times the going rate-- of course I wasn't going to renew.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the White House, TN area since 2013, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

My Allstate policy was transferred to this White House, TN office without my knowledge. Reaching…read moresomeone required multiple calls and emails. When I finally spoke with Carissa Keller, responses were delayed with little to no follow-up. There was a clear lack of knowledge, direction, and professionalism regarding policy handling. I received no clear guidance. Do yourself a favor and choose a different Allstate representative.

Zach was very informative and really broke everything down for me. I realized that what was cheap…read moreis not always the best. I ended up paying a little bit more for the best protection I could get. now I feel safe and at ease with my car insurance change. I won't be looking back.