Just filed a claim and service has been as great as the day I started working with Shank and his…read moreteam at State Farm over 10 years ago. Diane was fantastic and quickly handled an auto claim for me!

5 Star Stud! I have been with Shank for about 5 years (for insurance). He has never stopped showing…read moreup. When he says his team (Diane, Amanda and the others) are really all about fostering relationships, he means it. I have called him after hours, and he picks up on the first ring. Recently I had my first accident ever. He was there for me every step of the way, walked me through everything. I promise, you won't be sorry to do business with this team.

I absolutely love State Farm. They check on me to make sure I'm OK to make sure everything is going…read moregood and I trade State Farm I really appreciate Oliver anytime. I have a question. He always answers my question where I can understand the best thing that I did was sign up and I would recommend this to anyone

Always receive great customer service from this team! Emily was courteous and helped me with all my…read morequestions. We no longer live in Nashville but will continue to use Abe as our agent.

We have been customers since moving to TN about four years ago and they have made sure all of our…read moreinsurance needs have been covered. Any time we have had issues their customer service has been perfect! Thank you!

Nate Stinson helped me to get the lowest insurance rate by FAR compared to all others I tried. He…read morewas extremely helpful and I am extremely grateful. I recommend them highly.

What a wonderful staff! Excellent service every time we call and always such quick responses to any…read morequestions we have. By far the best insurance we have had!

First off, State Farm insurance is so expensive I have no idea why anyone has it. We had it for a…read morelittle while and decided to change after we got quotes from FIVE other insurance agencies that were all significantly less expensive with lower deductibles. I'm talking home and car insurance. Also, State Farm often sends me bills I do not owe. As far as Andrew Felder as an individual, he is the most arrogant, insensitive human being I have ever met. Even if my new insurance would have been more than his I still would have switched due to the fact that I could not deal with him anymore. I am thankful we found a new agent with a different agency who is compassionate and caring and is so helpful which is SO unlike what we are used to dealing with. With such high rates and such poor people skills, we have no idea how he still has any clients left. Do yourself a favor and do not choose Andrew Felder as your agent.

Julie and her team are true professionals, which is obvious from the recognition they have received…read moreas being the best local insurance agency. As a fellow insurance agency owner who can only service clients in Washington State, I have no reservations referring TN business to Merit Insurance when I need to.

This is our second year with Merit Insurance Agency. We are very pleased with the customer…read moreservice we have received. We have had no need for a claim; but they go up and beyond in addressing questions on policy issues. Very friendly staff who will be there to support their customer base. Thank you to all who runs this agency in a professional and team atmosphere!

Stephen Sanders explained my old policies to me - I had chosen an underwhelming one online - he…read moreexplained what our coverage meant and found us a better policy with things I had no idea i needed, such as indoor flooding coverage with septic and more than basic coverage for our vehicle to protect us from getting sued. The price was lower than our previous cov'g moving from CA to TN so we bundled both car and house together & saved money.... I will always go through Stephen for our coverage now - he can't retire!!! ;-) Listen to his advice!

I had an interview with Stephen Sanders and he was incredibly rude. He was very condescending and…read morespoke to me like a child the entire time. I previously worked for an insurance company and he did not seem knowledgeable about anything and began to become irritated when I asked questions. It was as if he just wanted to get the call over with as soon as he answered. As someone who has been in a customer service position as is he for most of my life, I found this behavior very unacceptable. I will not be going through Williamson for insurance ever again and I will make sure I tell my friends and family not to do business with them either.

A few months ago our company, Details Nashville, had West End Insurance quote all of our policies…read more They were able to provide us with more coverage at a much better rate. Not only did this save us money, but the customer service we have received has been next level. All of our certificates of insurance we need or additions in coverage for certain policies are all done promptly. In the past we've been frustrated with agents not getting back to us in a timely manner. I've been so please that I even switched over all of my personal coverages to West End as well. I highly recommend them to other businesses, friends and family who are looking to shop insurance rates.

Andrew has done a great job ensuring my family is covered. I'm been impressed with his customer…read moreservice as much, if not more, than the hundreds he's saved me.

They got me the lowest quote! They also were extremely fast and professional and best of all they…read morewere actually knowledgeable unlike most other places I called. I've also recommend a few of my friends and they also had a great experience with them as well as got super low rates! I also like the fact they are open 24/7 and that the person who gave me my quote also became my personal agent!

I am so thankful I called for a quote. I recently purchased a new car. My current insurance (Ive…read morebeen with for 5 years) quoted me $190 per month!!! I reached out to Affordable insurance, they were able to get me BETTER coverage and a better rate. With about a 5 minute phone call, I just saved 100 dollars of Month by calling David and Liz!!!