Absolute disappointment …read more I trusted this shop based on past experiences because they used to be helpful. We are not just returning customers. We have used them several times over the years and have referred many people to them. I sent my child there for a second opinion after he was sandwiched in an accident, and needed a second opinion because the first shop couldn't find parts. I made an appt last week and explained the situation and that this was a second opinion and we needed also help finding parts. Steve told us to come back today, so we did. My son went in, Steve completely forgot the purpose of the visit, started questioning my son, then my son told me "the manager guy is angry and calling you" I said ok. Steve calls me, I re explain the situation, he says "your son says he doesn't plan to fix the car" (all while having a rude tone with me). I let him know that obviously we will be fixing it-- that's why we are bringing it to the body shop, to which "Steve" replied, "I'm not doing an inspection for free." I calmly asked (in my raspy voice because I'm sick), "How much would you like me to pay for the inspection?" He immediately snapped, "I can sense a tone in your voice so I'm not doing the inspection because of your attitude," and proceeded to yell at me (with my son standing in front of him) so I hung up. I am currently recovering from pneumonia, so no, I don't have a chipper, lady-like voice right now. The fact that he chose to yell at me in front of my child over "tone" is completely unacceptable and unprofessional. To be treated this way as a loyal, repeat customer who has supported and referred business to this shop is beyond disrespectful. It is also worth noting that the only person who replies to negative reviews appears to be the very individual I am describing here, which makes this experience even more concerning. I will not be returning. If you value being spoken to with basic respect, I suggest you take your business elsewhere. I will also be filing a complaint with the BBB.. And all the recommendations I made for them with my community, I'm retracting. Never again.

I was there to get an estimate to fix the rusted rocker panels on my 2013 Ford Fusion, they gave me…read morean estimate that I considered was too much to invest in my 11 year old car so I decided not to fix it there, one week later they sent me a letter asking to call them back to negotiate a better deal, I did and we agreed to a better deal and a date to drop my car off in two more weeks. Three days before the date we set up over the phone I called them to ask what time they opened to drop my car off, they told me 8am, I told them I will be there at 8 am that date and they say that was ok. Well when I get there to drop my car off they couldn't remember who I was or what car I was dropping off, finally they look into the computer after I reminded them about our past calls and printed out my estimate, but guess what? they simply told me they never put me on schedule after I took a couple days off off work and arrange to have a friend to drive me to work. They offered to take me in next week but the owner I suppose, the guy in the wheelchair didn't even apologized about their unprofessional customer service and the hassle they caused me, I even felt his attitude kind of rude yelling from the other room but never came out to speak to me directly, I don't know if this is the way they treat everyone or it was because I am a Hispanic person with an accent but I will definitely never recommend this body shop to anybody.

Everything went excellent. Great quality and excellent service. Coming from someone that is very…read morepicky and knows what to look for in Autobody. Highly recommended

Reliable, reasonable, and thorough body work. I've taken various cars there at least 3-4 times…read more I've never been disappointed. They know what they're doing and take the time to do the job right.

Great service and quality work and within estimate. Highly recommend for any body work.read more

Both times I had work done at this shop I was blown away by the service and quality of the service!…read more I will not take my vehicle to anyone else as long as I am around this area. Top notch repairs and service. I trust them here. That's the best thing that I could say.

Well I called this place twice they said they were too busy. It's unfortunate they didn't mention…read morethat I should try Randy's Autobody in Montello. His brother! Really! Well I was lucky enough to hear of Randy from a school mate and Randy got me in an fixed my car in record time! I was able to get car fixed and get on the road in exactly 14 days! Randy did an amazing job! Didn't anyone watch Miracle on 34th street? It spreads good will and in the end your respected and admired for saying words to the effect. I can't help you but gee call my brother or go here ... Randy was great (608) 297-8330.

10 STAR RATING!!! THEY GO UP AND BEYOND! This is my 3rd time…read morehaving them work on my Jeep. I thought I was driving home a brand new Vehicle. They are Helpful, Friendly, and had my Jeep back to me quickly. Thank You !!!! Dennis Mosley

Mom & Pop body shop. Does amazing work and the pricing is more than fair. I highly recommend taking…read moreyour car here for at least a quote and talk about what sort of work they can do for you.

From the owner: The auto mechanics at Jim's Paint & Body Repair Shop offer collision & body repair, engine repairs…read morefor cars and trucks, with mini self storage units nearby for Madison, Sun Prairie, DeForest and surrounding Dane County, Wisconsin (WI).

Thanks YZ for another great job on our Dodge truck that had pretty serious deer damage. We've been…read morebringing vehicles (and some steel doors) to you for 30 years and have never been disappointed in your work. It's nice to know that some businesses are still fair in their estimates and take pride in their service. Your work is excellent! Also, thanks so much for cleaning the inside of the truck. It was worth every bit of time it took to come from our home in Wisconsin Rapids. Merry Christmas to you and your family!

Hit a deer with my 2010 F-150. Excellent repair work! Looks beautiful and like new. Highly…read morerecommend YZ's!!!

Jeff and his team are fabulous! Timely response, they fit our car in at our convenience so that we…read morewere not inconvenienced at all. The work they did was outstanding. And, the car was spotless when we picked it up! I highly recommend Collision Masters!

Today's installment of Waunakee Tales of Yelp covers auto body shops…read more After a close encounter with a kamikaze white tail, the ol' family truckster was in serious need of repair. Since this was the first time I needed the services of a body shop, I asked around the neighborhood to get some recommendation on who to use. Everyone I spoke to who had a preference recommended Collision Masters. I met with owner Jeff Swafford, who surveyed the damage and he gave me a three day estimate to complete the repairs. Before I committed, I checked with one other body shop and they gave me a three week estimate to complete the repairs, so it was a no-brainer to go with Collision Masters. The repair process was easy peasy. Since the repair was being covered by my insurance, Jeff handled the all the paperwork for me. The repair work was completed in two and a half days and when I examined the vehicle, I could not tell where the deer hit my vehicle. The interior of the car was spotless, all the broken glass that littered the dash was cleaned up. An auto body shop is a service you never want to use, but if you need one in the Waunakee area, I have no reservations recommending Collision Masters.

I was so happy with their work. Did a great job and the price was very reasonable. Got everything…read moredone as fast as they could and went above and beyond my expectations. Great company! Will definitely do more work with them!