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    Hoffman Orthodontics - Orthodontist in Prairie Village, KS

    5.0 (2 reviews)
    Closed Closed
    Updated 2 weeks ago

    Services - Hoffman Orthodontics - Orthodontist in Prairie Village, KS

    Orthodontics

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    3 years ago

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    2 years ago

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    Rome McClellan Dental Group

    Rome McClellan Dental Group

    4.0(7 reviews)
    1.0 mi

    I was a new patient in November and when scheduling my appointment I told them that I had already…read morehad x-rays taken in June 2023 so would not be eligible for them for my first appointment. I was told by the scheduler that I would not need to get them from my prior dental provider and if any were done, I wouldn't be responsible. This was misleading as that is not the case. It seemed to me that they wanted the more expensive x-rays to sell me Invisalign. I was charged and paid but I didn't realize what I was being charged with in January when I went in for a filling. I have been trying to get this resolved with them ever since and the communication with them is horrible! They tell me they will call me back but after multiple calls and them telling me that they will call me back, I am still waiting for resolution. Frustrated with the service and lack of transparency.

    Obviously our experience does not seem to be the norm, but it was horrific nonetheless…read more My husband made an appointment for tooth pain. His appointment was rescheduled the first time because they said they wanted to have time to do a "full evaluation." Okay fine. Made a new appointment. At that point they take a look at his mouth and after five minutes say well it's definitely your wisdom teeth causing this pain. They all need to come out, we can do it as soon as tomorrow. Okay....at this point we should have trusted our guts and gotten a second opinion. They didn't even do a "full evaluation." But my husband was in so much pain, we booked an appointment to have all his wisdom teeth removed. During that appointment they did little to nothing to control his pain, but we were hopeful he would soon feel better. A week after he had his teeth pulled the excruciating pain was back - they offer "emergency services" so we called back after hours, but never received a call back. Okay...finally they get him in and tell him, oh no the real problem is you need a root canal, but sorry you used your allotment of insurance for dental services on the wisdom teeth extraction so it will be $1000 out of pocket. Obviously we won't be having these individuals perform any additional dental services, as they appeared to have committed malpractice in our case. Just a fair warning to those who may be looking for dental care that goes above and beyond a normal cleaning.

    Heidi Harman Orthodontics

    Heidi Harman Orthodontics

    3.6(9 reviews)
    5.0 miWest Plaza

    The short of it is: Seemed promising initially, but the customer service experience was…read morefrustratingly poor. I was interested in getting Invisalign treatment and visited Dr. Harman's practice as they specialized in it. The initial consultation went well. The staff seemed helpful, and I met Dr. Heidi Harman. The assistant took detailed photos and X-rays, assuring me that they would email my information, pricing, and treatment plan by the next day to help me make an informed decision. However, despite repeated texts and calls over the next FOUR months politely requesting the promised information, I encountered puzzling excuses each time. Such as "Gmail is a tricky guy" Ultimately, they ghosted me completely and refused to release my X-rays to any other office. I'm deeply disappointed and confused. I had hoped to pursue treatment with Dr. Harman, but without the promised information, I couldn't proceed. It's disheartening to think that I could have been four months into the procedure, but instead, I faced runarounds from the staff, and my time was utterly wasted.

    So I have been getting ortho work done for the past year with Dr. Harmon. The staff is friendly and…read moreaccommodating and has helped navigate me and my stubborn teeth through the first half of the process. The original estimate was about 12-16 months start to finish, however a snag in progress has drawn that timeframe out. Despite the setback to my ortho treatment (no fault of the doctor or her staff) they have continued to help me keep a positive outlook on the process. I expect to complete my ortho treatment during the upcoming year and so far am pleased with my choice of coming to H2O.

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    Hoffman Orthodontics - Orthodontist in Prairie Village, KS - orthodontists - Updated May 2026

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