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    Hoffen Funeral Home

    5.0 (2 reviews)
    Open Open 24 hours

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    Valhalla-Gaerdner-Holten Funeral Home

    Valhalla-Gaerdner-Holten Funeral Home

    (3 reviews)

    Both of my parents are buried here. My father in 2006 and my mother most recently. The once-…read morebeautiful facility is no more. And that hurts my already grieving heart more. From a funeral perspective, the staff were the gracious and gentle presence a family needs in their dark hours. The staff was attentive, ever present and accommodating to our needs. My only criticism is the failure to get mom's obituary to the local BND, despite our providing it more than 48 hours before her visitation. As the only daily paper in the metro East area, I find that unforgivable. Other papers were not published until after her internment, resulting in many people not knowing she passed until it was too late to pay their respects. I'd also suggest that the dependency on the Dignity funeral planner app not be the focal point of the meeting with the family to finalize arrangements. While I appreciate the need for a consistent process, hovering around a big screen to click-through the available options is akin to finalizing the order of a new car and diminishes the dignity of the need to finalize such details. And - be warned - the upsell on adjacent plots is both ill-timed AND inappropriate. The worst - and most sustained - grievance, however is the overall disrepair and neglected appearance of the facility and grounds. Their entrance sign needs to be repaired, as letters are all sun-worn, faded and peeling off. The landscaping - even around the main building entrance - is overgrown with weeds, eroded beds and overgrown plantings. I guess the old "make a good first impression" advice is lost on them. The grounds are deplorable. Headstones are sinking, overgrown with weeds and, at least for my parents' stone, suffering from the appearance it has been hit a few too many times by a lawn mower. The planting bed immediately in front of their plot has dead plantings and appears to not have been mulched for years. That is WHOLLY UNACCEPTABLE. Even after pointing it out to the staff, no attempt was made to even pull a few weeds and toss down some mulch to make the graveside service slightly more acceptable. The preparation for the internment left a large hole that more than one family member lost their footing against and slipped against Mom's casket as they paid final respects. I am thankful no one was injured and that the unthinkable was prevented. I pray staff pay attention to this post and make a sincere effort to up their game in maintaining the type of final resting place my parents invested in. Their memory deserves much, much better than this.

    Outstanding service and very caring staff. Your treated like Family, and munch needed in a time of…read moresorrow.

    Hoffen Funeral Home - funeralservices - Updated May 2026

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