This has been the most pathetic form of customer service ever offered to me in Australia and I paid for it. The only positive is that I have not lost my tenant (yet). The property management is unprofessional and no offer of refund was given for all of the distress and basically for not adhering to their end of the contract. I paid for nothing, no service, 'notta', nil, zip!
The story goes...
Our new tenants requested a few repairs on the property. As explained several times to Hocking Stuart, Eric Bartz, Jessica Watson and crew my husband will adhere to the repairs because he is handy. If he is not able to do so for whatever reason we shall engage a repair person. We asked to be put in contact with our tenant several times (10+), or to have him contact us. We have asked to get on the property SEVERAL times, nothing. Regular update emails regarding how they cannot contact him keep being sent to us. It's ridiculous really. Finally, after I was forced to speak aggressively (not vulgar, just higher tone) I was able to set a date and time with my new (6 weeks into the role) property manager for next week. I have been trying to help my new tenant since JULY, it is now December. I have been trying to access MY house via my property managers for this long.
They were happy to take the money; commission from the sale of the house, finders fee for the tenants, charge me over the top for advertising, etc, etc but when it came down to actually managing the property and the relationship with the tenant FAIL!
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