BE AWARE!!!!!
I called the cave city location to rent an excavator. The one I wanted was broke, so I had them send a different one. The one the sent was way too small so I had them come and take it back (called within 2 hours) and told them I'd wait for the "parts to come in and the repair to be done". That took TWO WEEKS!!
I might have gotten two phone calls during that time, telling me they were working on it, and no progress. The rest of the time I had to call to check.
They finally get the excavator up and running, and drive it out to me. This one lasted 1 1/2 hours AND IT BROKE DOWN!!!
They came and picked it up by the next morning and when I called to see what was going on, I was told "we are waiting for parts again". No idea when it would be ready. When I told the rep to let me know the next day because I was already three weeks behind on building my house, he mentioned that he might be able to get one from another location (if his supervisor would approve it). Said they would call the next day around 10-11 o'clock.
At 3 pm the next day I still hadn't received a call so I called them. The manager called me back and told me that after all my wasted time, my options were a refund of less than I paid, or wait an unspecified amount of time for more parts and repairs. I asked if they could send me one from a different location (bowing green) and was told that's too expensive. If I want to PAY MORE I could do that.
I took the refund of LESS THAN I PAID.
Their customer service is lacking at best and they obviously do not care about customers, repeat business or what a 3 week delay does to a building schedule.
I would not recommend this company to anyone.!
Do yourself a favor and call someone else!!! read more
