We purchased our hardwood kitchen floors through LL Flooring in Delmar and have been really pleased…read morewith the product. The floorboards are clearly high quality and look just like what we saw in stores. They came in quickly (just about a week, despite being prepared for delays during the summer of 2022 due to supply). I've provided a 4/5 star rating here because the product is great however the installation process was very frustrating, beginning with the fact that the person we worked with in the store said that the floors could be installed the week after we picked up the product (note: the installer informed us that LL Flooring does not dictate or predict their schedules). We had to reschedule our cabinet installation, electric/plumbing, etc. Since we did our own demo, we were advised by LL Flooring to have the installer come out to make sure that the subfloor was in-shape for the install so that there wouldn't be further delays and unforeseen costs on the day of. The Delmar store apparently contracts with two installers and we were assigned to Ronnie Payne. It was absolutely impossible to communicate with him prior to the install (we called him, the LL Flooring store in Delmar, and the LL Flooring Customer Assistance line literally more than 20 times over the course of 3 weeks). The store and the customer service line kept saying that they would text him to call us back and he never did. It provided us with a lot of anxiety and concern about having to push back other elements of the remodel. Luckily Ronnie and his colleague showed up the day that they said they would and the install went on without a hitch. They were pleasant, professional, and clearly knew what they were doing (it looks very nice when completed) however the lack of communication beforehand was extremely frustrating and made me feel like I was not valued as a customer. The folks at LL Flooring in Delmar did not seemed surprised by the fact that he never called me so my assumption is that this is just the norm.