It's so disappointing to write this review. Today was the second time a team member had an awful tone and attitude at check out at this location. The first terrible experience was in October with Kaitlyn from florals who was called to help with the registers since a line was forming. When I went up to her register her expression was annoyed and she was mumbling unkind things under her breath as if I couldn't hear her. It was loud enough that I could. I told her I'd wait for the other cashier. She proceeded to slam baskets and take out her unwarranted aggression out on items at the register before stomping away clearly very angry. I told the assistant manager Makenzie about this hoping to not have to leave a review like this.
Now today, another team member named Gypsy (who up until this point was fairly nice) had a terrible attitude. Maybe she was having a bad day. I asked her to wrap up an item I was purchasing and she huffed and did so with a negative attitude as if this ask was a bother. It was an item that could be easily scratched. Toward the end of my purchase I asked where I could place the empty basket in an effort to help her and she condescendingly rolled her eyes and said "where you got it". Her tone and the way she said was unfriendly and had so much attitude. It was unprofessional to say the least.
It's a shame that I have to leave this review and that this contempt and negative attitude towards customers is seeming to be a common occurrence. I'm not sure what's happening at this location to make employees so angry at customers just looking to make their purchases and be on their way. At this time I cannot recommend this store as having quality and friendly customer service. read more