We love this store, but the checkout process can be a real challenge. Today it was a nightmare. I went to Hobby Lobby #301 for a small purchase -- a small bottle of Testors model paint ($2.69). Only two checkout lanes were open. The front-end supervisor called for Melissa to open up. It was quite a while before Melissa actually came to the front of the store. Two long lines had formed, and I was waiting longer than most of the people in the second line. Melissa points to her register and then tells another customer, who had just entered a line, that she would check her out. By that time, I was standing at her register. She looked at me and said that she would checkout the other customer first. I politely stepped aside, and watched as this customer had a MUCH larger order than my single item. When it was my turn, I asked Melissa why she did that. She said she "took the next customer." I told her I was the next customer and had been waiting much longer. She didn't say a word. I also told her I was immunocompromised and needed to checkout ASAP. One bottle of Testors paint would have been a quick transaction. Nothing. I would have been better off if Melissa stayed on break. Clearly, she'd rather do that than provide exceptional customer service. Please, Melissa, when you approach the front of the store and there are two long lines, you don't pull the last person from the second line! read more