I should mention at the outset to the reader that this is a review only of the frame shop at the back of the store, and that I realize I'm a fairly permissive grader, such that on occasion I find myself wishing I could give out a sixth star.
I would not give this frame shop a sixth star, on price alone though, good grief it's like back when I was nine during the RWR recession and she took all of us to the apprentice hairstylists academy so they could practice on us for half price, it's unbelievably cheap hopping over from the campus area especially.
On quality, my standards are not perfectionist. For example I've been meaning to write a review and yesterday was in there to get a print of 'The Mahabharata' room matted, this being one of six of my Rooming House rooms. They helped me with a publicity photo from the film, especially with two mats that had 'black center' when you slice in instead of white, very nice framing a B&W photo, and so I took that one in to get my print from AllPosters of a temple wall, a scene from the Hindu epic, and get the exact same matting (and then in a months get the last of my three decorative posters for outside the door, the movie poster in French). Anyhow, their new technician insisted on taking the AllPosters print apart to get both measurements and pricing right from the start, and it turns out that was important because they fuse the whole thing together on pressboard. Last time I tried to just have one of theirs removed and another substituted it meant finding out later we needed a new mat, and on an unusual size it took an extra month.
So, I'm not like that and most of their staff aren't (quite) like that. But still I have noticed infrequent errors that they fix for free, but you can't expect people hired and trained from scratch to perform to the quality of a sole proprietor frame shop with decades of experience. They've got quality control and it works well enough, modest hassle for massive savings as I'm just about done with a job I've been working on for over two years, and have learned how to do some of this on my own.
I would point out to the perfectionist though, that for you it may not be a choice between here and Michaels. Rather you may want to look more toward various professional frame shops and their reviews. read more