This place should be shut down. I stayed there on Black Friday, after escaping my apartment from a…read moredomestic abuse crisis. The staff (except Vincent and Sigi) were not helpful at all, and just rude. I asked for the nicest room in hotel, but when I arrived everything in my room (fridge, sink, light) including the heat were broke. It was 55 degrees in room! I called the front desk to see if someone could fix my heat, and was told no one was available to help. I asked for extra blankets or to switch rooms, and they would not. At noon the next day, after shivering all night, an employee of the hotel broke into my room without my consent. I woke up to him hovering over my naked body. There is currently a sexual assault investigation pending. This hotel/casino is racist, discriminatory, and promotes abuse. Do not stay here, or let anyone you love stay here!!!!

Casino has improved greatly. Staff are friendly and restrooms are clean. Set amongst beautiful…read moreWisconsin forests. I recommend this Casino. wife and I enjoy visiting.

I received a free room offer from Ho-Chunk Black River Falls and called and reserved a room. The…read moreoffer also said $75 free play and $25 gas certificate. I booked two weeks ago and had confirmation email. Fast-forward to Dec 26th...date of reservation...was told it was an error and they wouldn't honor the free room, nor was I eligible for the free play or gas certificate. I stayed anyway and paid full price for the room because a family member teavelled 3 hours to join me. I won't patronize them again! Period! Bait and switch offer, marginal food in buffet for high price, Fitness Center Closed, no pool or hot tub, not even a continental breakfast you'd get at a sleazy hotel. NOT pleased and will patronize tribes other than Ho-Chunk.

Nice place; very clean and helpful and friendly staff. Got a nice room decent price and some free…read morespending money to start off with. The casino itself was nice and clean. We before the Groove restaurant while there; great menu; they have specials every day! I lucked out with .75 wings and sauces were good.

It was fine. A little dated, but the room served its purpose. I didn't gamble when I was here; just…read morestayed two nights because my dad's band was playing. The room itself was nice enough. The thermostat was pretty old school, but it seemed to work okay. The furnishings were a little worn, but the bed was comfortable enough. I was on the second floor, and there was this odd frosted glass over most of my window (not at the very top, though). It was odd, and I wish I would have had a better view. We also ate at the Groove (one of the restaurants on site). The food was pretty good (except for the shrimp tacos; don't bother with those). The service was pretty hit or miss. The first time we went, we waited a long time for menus, we waited a long time for the food, and we waited a long time for our check. When it was finally time for the check, our server just walked up to the table, said "sorry," and put the check on the table. Um, ok. Our other visits were a bit better (ironically enough, we had the same server every time), but overall it was a "meh" experience. Service in the breakfast buffet next door was much better.

First the hotel - clean rooms, easy check in, but no blankets! Just sheets on the bed with no other…read morebedding in the room! Breakfast was disappointing. A $5 Jimmy Dean breakfast sandwich at the lobby coffee bar was either expired or overcooked. (See pic) The cream cheese danish looked great, but was hard as a rock!!! The service, however was great! The casino was fun - no luck winning but we had a nice time! Staff was a little slow to respond but were very helpful when they did!

Super clean and comfy rooms. The Casino floor is clean and welcoming. Staff is friendly and…read moreaccommadating. The food courts is decent, pizza, mexican, or asian cuisine. The bar makes good, stiff drinks. The pool is meh, but the hot tubs are huge and jets are strong. They also have a sauna but I didn't test it so I have no opinion to offer, sorry folks.

We stopped in on a cold Sunday afternoon for a go at the nickel slots (I know, just call me Nick…read morethe Greek), and dinner at the casino's Forest Island restaurant. The casino floor was a typical mix of electronic slots, perhaps smokier than most--and, yes, we came out modestly ahead. Friendly service at the Guest Services desk. The Forest Island restaurant features both a buffet and a menu selection; we opted for the latter. Nothing awful, but a couple of minor problems: lipstick on one coffee cup, and we were given a bowl of soup rather than the cup we ordered. (When we pointed this out, though, the waitress was very nice, and only charged us for a cup. We tried: - Corn chowder: Creamy, chunky, but a bit under-seasoned. - Wild rice meat loaf (something of a house specialty): A huge chunk of pretty good meat loaf, but a bit burned on the outside. - Black patty melt: A well-grilled burger and cheddar on rye, with thousand island dressing. Overall, probably not a place I'd go just for the food, but probably adequate to the expectations of most of the casino's patrons.

My friends and my husband had fun there. Drinks strong and service was good. They had a band who…read moreseemed good. I had a hard time understanding the slot machines and by the time i understood them a little, i was too bored to even bother. i liked the old style where you had coins, these machines did not do coins. yawn. Otherwise, the guys had fun at the black jack table and my other friend enjoyed her slot which flashed and made noises. :D

Total dump . You will not win . Don't waste your time. The machines are set up so you will not win .read more

Had our own room and several friends with their own rooms. Over all gross hotel. Looks new but the…read morebathrooms aren't cleaned at all it seems. There are swarms of dead flies an beetles everywhere, It's January!! The windows had small brown dots covering them. Which I now know was fly poop pulled out the chair an hundreds of fly carcasses where under it. Mentioned it to the front desk and they laughed at me.

The casino offered options from slot machines, craps, blackjack, & roulette, and a live poker room…read more Also, there is a restaurant, lounge, cafe, and plenty of parking spaces. The casino was clean, and we noticed no smoke odor. And they have a no-smoke policy, including vaping. Also, the staff was amiable and helpful throughout our visit. The friendly security guard greeted us as we entered the casino, which was a positive sign. The gift shop is only cash; sadly, most items are made in China. They offered some things by Pendleton Woolen Mills at $53 wallets to around $300 for coats, but it's pricey if you're insisting on cash only, but that's my opinion. Most importantly, the casino has no taxes because you're on the Menominee reservation. So, it is what it is. They had photos along the wall close to the gift shop. As someone with Menominee lineage, I wish they offered more history of the area and told the story that many books need to teach about the Menominee nation.

Everything! It's the dirtiest casino I've ever been in! If it wasn't a six hour drive home we'd…read moreleave. The restaurant food was good. The rooms and the hotel are awful. Spider webs, dead spiders, dirty floors and it stinks!! The bathrooms are disgusting. They need to tear down the whole place!!

Stayed here with 8 people, 2 rooms. I get there and although my reservation is fully paid for on…read morebooking.com, I spent 3 days trying to get him to not charge me extra because "his system said I was not paid for" for 3 days before and after work, I went to talk to this guy and the customer service representatives from booking. He finally gave up and I didn't pay the extra 300-600 he was asking for. And his boss? About as useful. This is not to mention the swat team that showed up on our first day there to remove 2 armed suspects. Never again.

I am completely appalled by the lack of customer service and decency that it takes to run an…read moreestablishment such as this. the gentleman in the office was by far the most arrogant and rude person I've ever come across in this industry he started screaming at me when I asked for a refund instead of asking me why he just started screaming saying we do not give refunds we don't give refunds u don't get your money back. It says it everywhere but online I told him it says I could get my refund back again he cut me off and kept yelling at me and yelling at me. I asked if I could have the number for the owner of the place and he said the number was on the window again I looked there was no number and he made a comment to me and I don't know what he was referring to I'm pretty sure it had something to do with drugs but again I don't like to assume. he said why don't you go and smoke another glass bubble... Wow completely unprofessional I told him I didn't even know what that meant and then when I came back to the office to see if he was calmed down he kept yelling at me and he was on the phone with the owner saying that she was on her way I tried talking to her on his phone with it and his hand but he kept again cutting me off when I tried telling her what was going on and saying that he's dealt with me before and I'm not allowed here that is a complete lie. I've never stayed here in my life so I don't know what's going on with this place but if the business owners would like to ever get a better name for this place they need to start with who's working in the office because it's not a good look everyone that is here looks like they are on some kind of hard drugs or alcohol and honestly look like they will steal anything that's not nailed down complete chaos.

A step above the typical small town hotel. I was greeted by a friendly clerk who answered all my…read morequestions. My king size room was clean and spacious, I appreciated having the extra floor space . . . I liked having a closet - so tired of the open hanging in so many hotels. There was no luggage rack in the closet, but there's a low table next to the desk that appears design for that purpose. There was a few odd aspects of my room - there's a nice spacious sitting area, but only one TV and it faces the bed. It would be good to have the TV pivot. More notably - it only has cable/broadcast television, but does not provide for streaming online services or mirroring of the television. For many traveler's like me, that's important. The biggest disappointment however was the lack of a fitness room. When I selected the hotel, the description claimed it has a fitness center. I was super excited to check into my room and then hop on a treadmill after a long day of driving. Turns out the fitness center is access to a gym several miles away. Needless to say I was disappointed. So mixed review - if you're looking for a clean, slightly above average place in Rapids and don't need on site fitness center, this is a good option. If you want to stream from your computer or work out without leaving the building, head on over to the Mead Inn.

Absolutely a great hotel, they really took amazing care... The beds were great, very clean and well…read morekept. The front desk on check in was so nice. Thanks for making the trip..