This is about one insurance agent (Marc Kogan) only and may not represent the company as a whole.
I hired Kogan as my insurance agent in the middle of June of 2017 and was told that my policies would take effect per 7/1.
On July 13th my mother passed away (!) and I was about to travel to Europe for her funeral and didn't want to leave my family behind without ID cards so inquired about this since I didn't receive any proof of insurance yet. (!)
However, when on July 17th (over one month after my signatures) I still did not have any proof of insurance or binder or anything, I was worried and asked a few times about a status update. Especially after my mortgage company started to notify me about the absence of any insurance.
Where I expected some helpful customer service, especially in light of just losing my mom, I literally received the most unprofessional and embarrassing e-mail from him that I've ever seen from any service provider. It was sent at 12.32am (!), had no salutation and basically, I'm paraphrazing' told me to stop questioning him, shut up and just believe him because he 'knew what he was doing'.... (this is no joke, this really happened)
Needless to say that I will never to business with Marc Kogan again. He now transferred to Harry Norman Realtor Services, I believe. read more