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    HMS Home Waranty

    1.0 (284 reviews)

    Services - HMS Home Waranty

    Buyer's agent

    Listing agent

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    Parts not covered despite confirming on call they would be covered.
    Jeneffer H.

    I'm about 2 years late but after I complained, a representative contacted me. They sent a technician to fix the issue at no-cost. Everyone was polite and resolved it quickly.

    Service report from All-Star.

    Summary: I put in a claim for furnace service. HMS sent a guy to my house who demanded $600 in repairs. The actual problem (wrong filter) cost $2 to fix. HMS then REFUSED to return my calls about it. I've been a deluxe-class customer of HMS Home Warranty / Cross-Country Home Services / Long & Foster Home Warranty for six years. In November, I put in a claim on a poorly performing furnace. HMS sent a local company (All-Star Appliance / HVAC) to our house for service. The tech accepted our $100 deductible, looked at the furnace, and said that we needed coil cleaning, which wasn't covered by our home warranty insurance. The owner of the company estimated that it would require: * Another round of diagnostics using a scope ($100) * Coil cleaning ($250) * Cutting a hole in the side of our furnace to install a panel for future service ($150) Altogether, $500 - on top of the $100 we'd already paid. I called in another handyman, who came out and fixed the problem in five minutes... by swapping in a different, generic-brand furnace filter. We'd been using the wrong furnace filter. The coils were fine, and the $2 repair cost completely fixed our problem. I asked the handyman why All-Star hadn't caught that and wanted to charge us $600. "No idea. The furnace filter is ALWAYS the first thing you check because lots of customers make that mistake." On December 6th, I called HMS to complain. I had an eight-minute conversation (according to my mobile phone records) during which I explained the story. The service rep listened and then said: "That sounds pretty serious; we'll have a manager get back to you right away." NOBODY got back to us. No call, no email, nothing. They have the mobile numbers and email addresses on file for both my wife and me... neither of us received any contact. This week (December 30th), I called HMS again, and was told that nobody had gotten back to me because THEY HAD NO RECORD OF MY CALL ON DECEMBER 6TH. I demanded to speak with a manager and was told that the manager on duty (Chris Marshall, I think) was in the office but on another call. I was connected with his voicemail, and I explained the story and demanded a call back before I canceled our contract. Again... nothing, for two business days. So I am firing HMS after six years of service. I don't know what is wrong with this company, but it has become an awful service provider that apparently hires scam artists and then refuses to address customer complaints.

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    6 years ago

    Update: they reimbursed us after hours of phone calls for the $135 charge for AC fix. Still not worth it.

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    I'm about 2 years late but after I complained, a representative contacted me.

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    Philippa Main - Samson Properties - Philippa Main is a top rated Realtor and real estate agent in Northern Virginia, including Arlington, Alexandria, Fairfax, and more.

    Philippa Main - Samson Properties

    (5 reviews)

    Old Town Fairfax

    This letter will serve as my very high letter of recommendation for real estate agent and broker…read morePhilippa Main. She assisted my brother and me with the sale of our parents' home in April 2022. I have worked with many real estate professionals on several transactions over the years and can say with confidence that Philippa is one of the best I have ever used. Philippa has the qualities that make her an extremely successful and effective agent. We found her extremely knowledgeable and well-attuned to the super fast-changing market of early 2022. She was always attentive to our concerns and very responsive to questions, often responding immediately no matter the time. She showed great attention to detail enabling the sale to be made in less than a week. Our mother had recently passed away and we were raw with grief. Furthermore, we live in California, so it was even more important that we could rely on someone like Philippa to take the reins from beginning to end and that is exactly what she did. She was able to interpret and solve all the questions pertaining to our mother's Trust without the need for outside lawyers, and this was a great convenience to us. We also feel that we got the highest price possible for the house based on her pricing strategy and advice. Philippa exceeded our expectations in every way. The sale went very smoothly and we closed on time. I would not hesitate to recommend Philippa to anyone in need of a listing agent or for the purchase of a home. We interviewed three other agents before deciding on Philippa and she did not disappoint. Every detail was perfect, from the fantastic professional photos, the listing description, to the impeccable transactional aspects leading to the close of escrow. In a nutshell, she is a top tier professional, intelligent, tenacious, fun and talkative, bright and conscientious. If you need an agent/broker then hire Philippa Main. You won't be disappointed.

    When getting our property ready to sell in Florida, we worked with Philippa. She was extremely…read moreknowledgeable about the market and helped us price it appropriately. She has one of the best response rates and follow through that we have experienced in our history of buying and selling multiple homes. We would recommend her to our friends and family for sure!

    HMS Home Waranty - realestatesvcs - Updated May 2026

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