Compass was unprofessional, Managers came and went from them throughout our short time with them…read more. They threatened to drop us for the Board members being concerned and asking questions. Manager threatened homeowners would be banned from portal and meetings if they kept asking him the same questions he refused to answer factually. In the end, after they inappropriately managed to upset the Board with threats of dropping us, The new Board terminated contract with Compass, but then Compass did not pay many of our bills in the last few months of using them, nor forward our records properly to the new Management Company. I do not recommend them at all. Run!

How the bad reputation of this company hasn't completely spread through the metro yet is…read moredumbfounding. Let me count the ways: My association utilized them for two full years before firing them, which you could argue was equally the fault of the association Board for not properly vetting to conclude they were the best option. There was a blatant conflict of interest involved with one of the Board members (at the time) confirmed as being married to one of the owners of Compass, so that should never have happened (you had two people with influence deciding there was nothing wrong with it and presumably never disclosed it). Aside from that, the top knock against them for me would have to be the unresponsiveness to direct email inquiries which invariably would involve unnecessary waiting and subsequent follow-ups by myself. A close second would then be the finger pointing that would ensue with nobody taking responsibility (maybe hoping the questions would die a slow death). Blaming delayed responses on computer software is something you just keep to yourself. For the two years they were responsible for property management, they charged an ANNUAL fee of $250 for simply being provided tenant names, lease agreement (even when the tenant and lease didn't change YoY). They didn't actually perform any administrative tasks to legitimately earn that very rich $250 fee. Accusations (and ultimate rescission) of inappropriate winter storage of personal belongings on the patio by my tenant was yet another whirlwind of unnecessary back and forth for an entire month with Compass that screamed "fee chasing" was another very questionable (at best) business practice. Contents on the patio included lawn furniture, specifically provided for as acceptable in the Condo Rules & Regulations. All of the above happened in the first 12 months and I'm just one rule-abiding homeowner in a community of 160+. One star rating is one star too many.

Mr. Mark Gettinger helped me in finding a great deal in Minnesota (I am living in the West Coast)…read more He also explained me in detail about the required process and paper work and prepared an offer that helped in competing with other multiple buyers and getting a right price for my new condo purchase. In addition, he communicated with the condo association and provided all required documents for set up the HOA payments on time. Moreover, he suggested to do the Mobile closing ( the notary came to my home for signing the closing paper in the closing date) which saved my time and $$$ money because I did not need to fly to Minnesota just for the closing. Mr.Mark Gettinger has provided an outstanding customer service. He commutated with my Closing company and Lender directly when I needed the information's clarification ( especially, the specific legal terminology). Furthermore, all the paper work and earning money sending were done electronically-it was so easy and accurate as well as saving a lot of my time and energy in this busy life. In Sum, the closing was done on time, and my Lender told me that they were impressed how Mr. Mark Gettinger was able to manage very professionally the condo purchase ( which is required more knowledge and documentation than purchasing a single home) and also for a Buyer who is living in the different state. I am recommending Mr. Mark Gettinger as a trustful, knowledgeable, thoughtful, and professional Real Estate Agent.

Mark's outstanding expertise in Real Estate market, pricing, required documents preparation and…read moreregulations helped me in purchasing of a real great deal property. He is acting fast and confident. I am highly recommend Mark.

Our realtor recommended Complete Management Services to help us find tenants for our townhome 2…read moreyears ago. My wife and I wanted to handle the management of the property ourselves, but definitely needed help finding renters and drafting a lease. Jenney Larges not only found us renters inside of a week, she provided us with the tools and information we needed to function as landlords. She was quick to respond to our calls and emails, and answered every question we threw at her. Jenny's knowledge and expertise were matched only by her friendly, yet professional, demeanor. We had such a great experience with the first time around that we did not hesitate to call her when we needed to find new tenants this year. As before, she found us a great tenant as expeditiously as possible. I would recommend Complete Management Services to anyone needing assistance with their rental properties.

I will most likely rent directly with a broker next time around. Talking with staff was…read moreoccasionally challenging. Having to resolve issues with tenant's was occationally difficult. After selling, association fees increased for all home owners.

I have requested communication with property managers, regional managers and left message with no…read morecall back. My property was damaged due to a maintenance error and no one with this company is communicating with me regarding my loss. It was not my error so YOU ARE reapo TO REPLACE MY LOST PROPERTY.....period. Water damage.

I'm sorry but you don't really want my opinion!! DO NOT MOVE IN THERE!!!!!! Management is the…read moreworst I have ever seen. I was charged an extra $100. for garage parking. I wasn't supposed to be. Management was no help with anything. They were rude. The residents were all so nice when I moved in. So helpful. The building had the dumbest way to get to your apartment if you did not live on the first floor.

Talked with Jelou Quillan. He was very helpful and patient…read more He took the time to make sure I understood what he was telling me and was very polite and informed. Sincerely Phyllis Edwards

I had questions and they were answered genuinely! Great and friendly staff, they were able to…read moreexplained what I needed!

I lived in a Silver Bay Home for three years. I moved in May and the AC broke during a record heat…read morespell. Their maintenance guy never actually fixed the AC - he kept welding the same part and it kept breaking. Then he told SB that it was our fault because the filter was dirty, and they charged us for his visit. We had $500 electric bills for the first two summers until they replaced the AC. The next lease renewal, they raised our rent. And, they did not maintain the exterior even though they raised our rent. The fence rotted, the paint began peeling on the exterior, and now there are huge holes in the siding from woodpeckers. They refused to repair the holes and the house has roaches and other critters. In retrospect, SB did the absolute minimum to make the house rentable and comply with the laws, but nothing else. Initially, I thought the staff were decent people until my family ran into hard times. They accepted alternate payment arrangements and we planned to honor our obligations under our lease. Then, Mona Lisa completely stopped communicating and sued us for eviction. I regret prioritizing the rent payments for as long as I did. Had I known they would do what they did, I would have ghosted on them months before. You are just a number to these people and all they care about is profiting from the crappy houses they acquired for super cheap during the recession. Also, we have had bad luck since we moved in there. I am thrilled to be out of my lease, even though we were sued. Ultimately, we had a roof over our head. That is the nicest thing I can say about them. Please rent from another company if you can.

I am experiencing the same issue as Patrick S. Began our…read morelease in January 2015 and just received our lease renewal, Rent is increasing but nearly $100/mo. I can only imagine it will only increase over time. We are looking to move by the end of our notice to vacate, the home is not worth what they are asking for in rent and I refuse to pay the extra because they feel it's some how justified. We have never been late on rent, never asked for much of anything from them. We just pay our rent and live in the property, feels dirty to increase rent for no apparent reason. If I could do it over again I would not have rented with them. If you do choose to ask for the HOA rules and regulations, as we have also received a notice in regards to on street overnight parking when we had family in town. This is not posted in our community and apparently we were just supposed to have known this? *Update, 12/22/15 contacted management and waiting on response if it is at all possible to maintain our rent at the same price we initially had. Will update if I ever receive a call back and what their feedback is.

For the past two years we rented from Freedom Homes, under the Property Manager Nick Barlett. Nick…read moreis the best property manager we have ever had the pleasure of renting from. He had excellent timing when it came to our requests for repairs, his open communication was very helpful when we needed his assistance for anything or had questions, and he upheld a high integrity when it came to the lease. He is a very humble businessman and runs his properties with strong responsibility. His maintainence vendors were very respectful of our home and willing to work out time slots for repairs in a timely manner. Our property was kept up to date with maintenance repairs (yearly) and state codes. His empathy was clearly shown during our time of financial stress, when he sent a list of community resources and county assistance programs, plus tips on how to file, to help us out. When our German Shepherd passed away, he sent out a sympathy email and gave the ok to get another dog when we were ready with no additional deposit. We truly cannot thank Nick enough for all of his help and his generosity. This rental property was not a regular rental property; it was our home. We look forward to buying a house for him in the near future.

From the owner: We provide knowledgeable and accurate residential rental property management services to maximize…read morereturns and minimize risk for property owners and real estate investors, and to provide great experiences for residents.

I am so grateful to work with Meraki. Monica is grounded, straightforward, results-oriented and on…read moretop of her sh*t! Her hard work gives me peace of mind from afar. I definitely trust her advice--it's clear that after only a few weeks of working together, she already knows the property very well and can suggest repairs and upgrades without breaking the bank. Thanks so much!

From the owner: Experienced property managers specializing in managing multi-family investment properties for busy…read morerental owners. Apartment buildings big and small, our seasoned team of professionals is ready to hit the ground running to onboard your property or portfolio now. Experience + fresh energy + best practices = solid performance for your investment property in Minnesota. We manage properties in the twin cities metro areas and the outer ring suburbs. Call Monica and have a chat, see if Meraki Property Management & Consulting is a good fit.