Everything! If I outlive this vehicle I'll be back to buy another!…read more No-haggle pricing, fair trade-in value.

Within the first month of ownership, my vehicle experienced a mechanical failure and was brought to…read moreBlue Knob immediately. They were unable to diagnose or repair the issue in-house and subsequently sent the vehicle to the nearest dealership. At the time, I was expected to work near Detroit, which became impossible due to the breakdown. I was provided a loaner vehicle--a Chevy Impala with worn tires during winter conditions--despite the possibility that I could be required to drive several hours on short notice. For several days, I received no updates regarding the status or location of my vehicle. After initiating multiple follow-ups, I was repeatedly told, "I don't know," until I escalated the issue to management. Matt, the manager, was professional and communicative and ultimately confirmed where the vehicle had been sent. I had a safe in the trunk of my vehicle containing valuable items. Unfortunately, I was unable to retrieve them because I was unaware of the vehicle's whereabouts. To avoid further delays, I personally contacted the dealership and received clear information within minutes--something Blue Knob had been unable to provide after multiple days. By that point, the condition of the loaner vehicle required new tires for basic safety during a 5-6 hour drive. Once my vehicle was finally repaired, I was still required to wait for Blue Knob to retrieve it before I could do the same. During my visit to the service center, I overheard staff making disrespectful remarks regarding my request for safe tires on the loaner vehicle, among other comments. I was also informed that I should not have contacted the dealership directly and instead should have waited 3-5 business days for updates through Blue Knob. While Blue Knob presents itself as highly corporate and professional, internal communication and customer treatment do not reflect those standards. Clients should be aware that concerns regarding safety and timely communication may be met with dismissal rather than support.

Knows everything about the 5.7 liter Hemi. Extremely well versed. His te one Cati o. Saved me real…read moremoney.

Excellent Service and priced well ! I have been taking my car there for 14 years.... The mechanics…read moreknow exactly what the problem is.

Best pre owned purchase experience ever! I pulled my 2007 Ford freestar onto the lot just passed…read more8:30am on a Saturday with smoke pouring from my hood on both sides. It turned out I had a "severe leak in the heater core". It just happened the dealership had a Toyota Sienna mini van on the lot that had just been traded in. Since the service department was not open until Monday morning, I walked into the new car show room and spoke with a young man who was happy to guide me through getting back on the road that very day. I left my ford freestar for repairs and was given a loaner and all the information I needed to purchase the aforementioned pre owned Toyota van with fewer miles. This was a one stop shop for me on a Saturday morning when I really needed the sweet experience of this car dealership. Thanks to Andy and Robyn for making this ol' gal from Texas very happy!

Friendly and knowledgeable staff, comfortable waiting area and took care of my issue in a timely…read moremanner.

I've purchased from Hoover's multiple times and will continue to do so. They've helped me find…read morevehicles I wanted even if it took a lot of effort on their part. They've always been honest and straight with me and given me a fair deal. They've been doing this a long time and it shows. Highly recommend!

Purchased a used car from this business in June 2013. It was a hard to find model which I really…read morewanted. The salesman assured me the vehicle was inspected by his 'trusted' mechanic. Not even a year later, I have had the front alignment overhauled (which forced me to buy new tires), replaced the clutch master cylinder 3 times, the clutch slave cylinder once. And now the clutch assembly needs replaced. The car I traded in had just had a new windshield, and the clutch ($1200) was less than a month old. My trade-in was undervalued and then they sold for almost twice what they gave me. I know that buying a used car is risky, but I've had better luck with used cars from private sellers than this place. Avoid at all costs or make sure that you get a full inspection from your own mechanic if you do business with these folks.

If you own a VW or Audi and looking for a better place than the dealer, this is the place to go…read more Robert ( the owner) is very friendly, honest, loves these cars, and most importantly he will do his best not to cost you a fortune to fix your car.

Loved shopping here, Rob was so helpful and everyone answered every question I had!!! Can't stop…read morerecommending this place

No customer service from Thomas Auto Body…read more In July of 2017 we purchased an Envision from Thomas Buick. In July 2018 with roughly 6,000 miles we discovered the lower portions under the rear doors and the front sections of the rear wheels needed painted. I decided to go to Thomas Auto Body since we purchased the Buick from Thomas. When I went to the body shop to get an estimate I also informed them that I had mudflaps ordered. They looked over the car and said they could paint these areas for close to $1000.00 and put on the mudflaps. When I returned to pick up the car I noticed they only painted the from portions of the rear wheels. I went inside and stated that they forgot the lower portions under the back doors. It took another week and I went and picked up the car and left thinking the my problem was solved. In the spring time while I was thoroughly cleaning out and washing the car I noticed there were chips in the paint. Chips were in the painted areas that I just had painted last July. Now the car only had roughly 11,500 miles and chipped paint. I went to Thomas Auto Body to complain and get this corrected. The manager "Jonas" looked at the car and said he would contact the manufacturer and see what could be done. He also stated that maybe we could split the new costs and get it repainted. Well a month came and went and no call. When I went for my inspection in July I went to the auto body office to speak with Jonas and he had just left, so they wrote down my name and number and taped it to his computer. Another week passes and no call from Jonas. No update from Jonas about getting my car fixed. Being frustrated and completely ignored I decided to call Jonas again. Jonas stated the manufacturer would be there that day and he would talk to them and call me with an update. You guessed it, another week passes and no phone call from Jonas. Thomas Auto Body is good at convincing customers to trust them with your vehicle. Last July Thomas Auto Body really enjoyed cashing my check for the paint job that I had done. The problem is Thomas Auto Body just doesn't like standing behind their work. The sad thing is we decided to buy our Buick locally, support locally and have it serviced locally and this is the type of customer service that we have received. Very, Very, disappointed with Thomas Auto Body & Collision

It's hard to find an honest mechanic. But Terry Benton, Owner of Benton's Garage, is as honest as…read morethey come. He will never take advantage of you. His work is great quality. I've been going there for 20+ years and have never had a problem or complaint. Highly recommend him!

I have been going to Reliable for many years without any problems. Always did good work...until…read morerecently. I had my vehicle in last Wednesday (7/15/26), for its inspection. When I scheduled the appointment on 7/10/26, I informed them that I thought the flex pipe on my exhaust was starting to fail, the girl at the desk said they would look at it. On the day of my inspection, I was told everything was fine..no problems. Fast forward to yesterday, 7/20/2026, I go outside to start my car up in the morning, and it was cooler. As I started it up, by the sound, there was definitely an exhaust leak, and it was, for sure, coming from the flex pipe. I called Reliable to schedule an appointment, and the same girl who was working the desk on my inspection day, answered. I explained that I just had my car there on 7/15/2026 for an inspection and that I had asked them to check the flex pipe and that I had been told everything was fine and they passed it, but now, a few days later, a failure of the flex pipe. The girl on the phone asked for my name and vehicle make and model. She quoted me $8,000 for a full exhaust replacement!!! Not $800, but $8,000, because, that's just what it costs now!! $8,000 for a 2021 Ford Ecosport. I get new exhausts for our Ford Transit 350 HD's at work for $1,700. Tell me you don't want to do the job, tell me you're too busy, but don't give me this line of BS!! The girl on the phone gave me the phone number for another company and told me to call them to have the work done. ​

I took my car in for a cracked oil filter housing, no check engine light, it was running fine…read moreotherwise. Brought my own part because it was half the price of buying it through them. They called and told me I bought the wrong part. I told them I used the VIN to make sure I had the right part and they still said it didn't fit. When I picked it up they then said it was just a sensor that didn't fit, but they didn't give me the sensor I had purchased back. I didn't care at the time, it came with the part so I couldn't return just the sensor anyhow. I picked the car up after hours and as soon as I started it I noticed it wasn't idling right. I took it back, and it cost me another $124 to replace a spark plug due to a misfire. They tried to sell me a $400 tune up. My car didn't have a misfire when I dropped it off. I definitely feel like I was taken advantage of. What are the odds that it would randomly develop a misfire while they had it?