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Hitch Shop Cochrane

4.0 (4 reviews)
Closed • 8:30 am - 5:00 pm

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2 years ago

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4 years ago

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5 years ago

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(11 reviews)

Traded in our beautiful 2013 Allegro (was too big for us) on a 2022 Georgetown that was there on…read moreconsignment! Problems before we even wrote the check, but was told it was nothing to worry about. Paid a LOT of $$, so took it in good faith. Is was NOT 'nothing to worry about'. Made it home with a LOT of inconvenience. Spent wks in shop trying to get fixed - making us miss a VERY important wedding. Got it home & parked for the winter & was looking forward to getting it ready for travel this year....nope...not happening - back in the shop for something that had been brought up as an issue when we bot it. But because it's been longer than 90 days (LOL) - they won't come good for fixing it! We've never had such issues with something we've bot fr a dealership. The original owners had purchased it fr Guarantee & I'm sure it was a lemon, that's why they took it back & told them to get rid of it for them. Unfortunately - we are now stuck with trying to make lemonaid!

I am currently in the process of inquiring with the company about the hail damage to our motorhome…read more I even emailed them my inquiries on the first day when I called them. The sales team or service team seemed incompetent in handling my inquiries about the process and how things work regarding the hail damage. They transferred me to customer service without asking for my information first and claimed to be too busy to assist me. It's disappointing that they didn't handle my inquiries more professionally. DISSAPOINTED AND WILL NEVER NEED THEIR SERVICES AT ALL.

Allan Dale RVs And Trailers

Allan Dale RVs And Trailers

(2 reviews)

Please, please buy somewhere else! This company are a bunch of liars and thieves! We bought our…read morefirst (and last) RV last year from a salesman that no longer is employed there (read between lines). Right from the start there was high pressure sales and promises made that were never kept. Told us that the mouse guard would protect our trailer from mice ... this is not entirely true! Had we been told the truth we would have taken steps to mouse-proof our trailer. First year we had mice! Then the warranty work! What a nightmare! Their service department is embarrassing and borderline incompetent! Door and microwave needed to be replaced and brought back three times before it was done. Then the final straw ... we brought it in (for warranty work) and told them to winterize it. They charged us $280.00 and come spring, the lines and tank had not been drained, froze and exploded. This caused a large amount of damage to the floor and trim. They tried to put it under our warranty (which wee stopped) but they did end of fixing it. We asked for a refund and they offered to give as a 50% service credit. We sold the trailer and wouldn't use Allendale RV for anything. Service Manager Sean was supposed to call us to discuss .... nothing! We paid $45,000 for the trailer from these thieves in 2023 and they offered to purchase it from us for $25,000. Sales Manger Mahzair made all these promises and then ghosted us! All we asked was for a refund on our service for the winterization and on the mouse guard as we were not told the truth. They are more interested in making a fast buck then customer loyalty or service. Still waiting of the refund on the warranty purchase ... I'm sure this was a lie as well! Anyone have any ideas on who to complain to, please let me know! We sold the trailer to another dealer for $27,000. Make sure you read the negative reviews! Stay away from this company! I'm sure the owner will read this and ignore it just like all his staff due to upset customers! Ruined our desire to ever enter the camping world. Thanks Allendale RV for nothing!

We bought a new trailer there and luckily enough we have the warranty as it turned out to have some…read morematters to address just after we purchased the unit. It has taken quite some time but luckily all that's left to fix is a part for the awning and the radio. Can't control parts from the manufacturer however so for now we will wait. To help us out for the issues, they are driving the trailer down here tomorrow. The rest is a wait-and-see situation but I'm hopeful that the rest of the work will be completed in a prompt manner, without issues, once the parts arrive. I was hoping for a bit of a better resolution with this, but it's what they have offered so at least that's something I guess.

Racetrack RV - Enter to win! https://racetrack-rv.app.do/rtrv

Racetrack RV

(4 reviews)

Yesterday I had the most terrifying experience of my life!!…read moreI went to pick up my trailer for storage to bring home for the night for camping this weekend as I have done since I bought it a year ago.. everything went right but something was very wrong.. 10 Minutes down the road on a country road in Airdrie with no shoulder and all of a sudden the trailer slams down on the ground as I'm going 90 and starts bouncing back and forth only attached by one cable as the cable was sheared, the emergency brake line pulled to lock the trailer breaks and the metal was dragging on the ground shooting sparks thru the air!! All while I try to slow down my vehicle and the trailer and stop without rolling either into the ditch as the was NO shoulder to pull over! I decided to try to call Racetrack RV where I bought it a year ago to ask their suggestion as to how I can move it now before I called a tow truck.. I was frantic! The receptionist who answered said no problem I'm going to transfer you to someone who can help.. The guy on the phone said no problem where are you I'm on my way!!Keep in mind I didn't just buy it.. it was in May 2017!! But after sitting terrified on the road , in the pouring rain not able to move I see the Racetrack truck pull up and feel so relieved!! I walk back to greet him and it's the owner!!! He gets down on the ground replaces the line so I am able to unlock and drive then says " ok now let's drive it to my service lot and I'll follow so you know you're safe" The Service business lot was closed for the day so he unlocks, drives me in, takes the trailer off my vehicle and as I'm thanking him over and over I ask when it can be fixed..he says " oh you're still camping this weekend this is our first service to be completed tomorrow " Now that is Customer Service..Talk about going above and beyond!!!! I love supporting companies who truly care about people!!

(I added the parts & service department as a separate company since they are in different locations…read moreand operate differently) So far so good! I've dealt with several people in parts & service since I bought my trailer at the RV show in February 2016. The latest was Shawn and I gotta say, so far he's been great to deal with. He was very accommodating by coming in on his day off so I could pick up my unit that was in for some warranty work and accident repair. He was helpful and thoroughly explained everything that was done. He has a genuine concern that the customers he looks after are happy with the service they've been given and that they will feel comfortable coming back should they need service in the future. My trailer was cleaned and ready to go when we arrived to pick it up. They also did a few minor services, like inspect the roof and tire pressure. These little things mean a lot to a customer. I've emailed the parts department several times and always got a response in a very timely manner. I will never recommend the Racetrack business team that I had the misfortune of dealing with (Matt & Josh) but I will absolutely recommend their parts and service staff, their sales staff and Ken, the owner as people I will do business with again. As someone that runs a camping group in Calgary, I will be sure to share my experience with the over 500 members in my group :)

Hitch Shop Cochrane - trailerdealers - Updated May 2026

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